I can't have my 2023 capsule bottle

[#1]

I never received a message to unlock my bottle and I don't have access to her

[Novy]

Hey there, 

Thanks for reaching out here in the Community, and welcome. 

If you're not seeing the playlist for 2023, it's possible that you didn't lock in any songs in 2023 in order to get the experience this year. It could be that the experience never got fully completed, an unexpected error popped up when finishing up, a confirmation was never sent or something else didn't go as planned.

However, rest assured that if you've locked the experience for 2025, you'll be able to enjoy it next year.

Hope this sheds some light on the situation. If anything else comes up, the Community will be here.