Library Malfunction

[justtsamuel__]

Premium Plan

Country

Nigeria 

Device

(Vivo y1s)

Operating System

(Android)

 Question or Issue

whenever I am listening to songs on my Spotify app, be it offline mode or I am streaming at a point it will automatically just stop playing from the background or even when I am in the app itself.

this stuff keeps happening repeatedly and I am just tired of it because I have done all of the necessary things I need to do like clearing the cache, deleting and reinstalling the app but it's still the same issue all along

[MihailY]

Hey @justtsamuel__,

Thanks for reaching out and kudos for the troubleshooting you've done so far.

As a next step, we'd recommend checking the suggestions in this FAQ article. If this doesn't help, please send us a video of the issue so we can investigate further. You can attach it to your comment or upload it to Google Drive or YouTube.

Keep us posted.