Lost Library when upgrading to Premium

[a3jlg1gjwsh1guy87bza]

Plan

Premium Fam  to Free to Premium Individual

Country

Australia

Device

(iPhone 13 Pro)

Operating System

(iOS 16.5)

My Question or Issue

I was on Premium Family when my CR card got compromised. The bank took 4 weeks to replace so I was on the Spotify Free. I have know upgraded again to Spotify Individ Premium but all my libaries, download and songs have disappeared .... the greatest fear of all this cloud technology! How can I retrieve ASAP please?

[Yordan]

Hi @a3jlg1gjwsh1guy87bza!

Sounds like you have multiple Spotify accounts and accidentally subscribed with the wrong one. I recommend checking out this article for more info on how to locate the correct account with all your music and resubscribe there. If you need any assistance during this process, you can reach out to the folks over at Customer Support - they'll guide you through the steps.

Cheers!