Lost all my Liked Song and Downloaded Song in all Platform (PC, Web Player, and Android Player

[HolyScarlet]

Plan

Premium

Country

Indonesia

Device

Samsung A70, PC

Operating System

Android 10, Windows 10, Chrome

My Question or Issue

All my liked song and downloaded song from PC, Web Player, and Android has lost and completely fresh starting from new one. I have already 600+ song in my library and its hard to me to recover all the song because some of the song have difficult title to search again. Can you help me to recover this problem? Because it become precious to me when i'm studying and i didn't have any backup playlist to recover it. Here i have some screenshot from my PC and web player to helping solving this cases. 

Edit : This is my Liked song manually added from myself when browsing them. I hope i can recover my all old songs. 

[Mario]

Hey @HolyScarlet,

Thanks for reaching out about this here in the Community and sorry about the late reply. 

It'd be great for you to get in touch with the folks in the Support team to see if any unwanted changes on your accounts can be reverted. You'll find their contacts here.

If your account wasn't changed by someone and you suddenly found that some of your liked songs were missing, try with a clean reinstall all the app. Just to double-check if what you experienced is just a temporary error.

We'll be here so let us know how you get on!