My playlists vanished after upgrading account and can't turn off offline mode

[Thrythlind]

Tried to start my spotify and found it wouldn't play and it was in offline mode... tried to find a solution for the missing offline button and it was suggested upgrading subscription, annoying, but it wasn't that costly.

Now all my playlists from before are gone, I searched them and it seems they still exist searched my profile name, but feels like I accidentally created a separate account despite the fact I pushed the upgrade button on my pre-existing account.... and now I have no access to my playlists and I'm still in offline mode.

[Joan]

Hi @Thrythlind,

Thanks for reaching out. It sounds like you might have activated your Premium on a different, previously empty account while your playlists are all under the original one. Consider checking if you have a second account, where your playlists can be found. If you still cannot them, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.

Hope this helps.