Playlist folders/playlists not showing up Your Library section on web player

[barchambo1971]

Plan

Premium

Country

USA

Device

Web player on both Chrome and Edge

My Question or Issue

When I use the web player and filter on my playlists, nothing shows up except a message saying "Something went wrong" and a Reload button.  Nothing happens when I click on it.  Same thing happens when i try to go to the settings.

[kaworu_bloodpaw]

Hi @barchambo1971

To fix this problem, I would recommend clearing your browser's cache and cookies. I will provide instructions for Chrome, but most browsers follow a very similar process.

1. Make sure you're on the newest version of Chrome. Click on the hamburger menu and go to Help > About Chrome.

Chrome will auto-update if there is one available.

2. Clear your browser's cache and cookies. On the sidebar, on the same update page, click on Privacy and security, and Clear browsing data, 

Click on the advanced tab, and select Cookies, Cache, and Hosted app data with the time range set to all time.

3. Restart Chrome by clicking on the hamburger menu and clicking Exit.

Also, try clearing your hosts file by following these steps.

Let me know how it goes!

If my answer was useful, don't forget to give it a 'Like!' If my answer was the solution, don't forget to mark it as the solution! Thanks! 😇

If you need anything else, please reply and ask, or shoot me a Private Message! Feel free to follow my Spotify or Community profiles!  Disclaimer: I am not affiliated with Spotify.

[barchambo1971]

Still not working.

[ParentalControl]

There seems to be some issues as a result of the new Web Player interface. I had fresh cleared browser and had the same issue using incognito mode. I think the new library panel on the left that now mimics the Android and iOS app is the strange culprit. It would see that you have to refresh the page many many times.