Playlist that i made and shared is not showing under my library

[frethappy]

Plan

Premium

Country

Canada

Device

Samsung S10+ Desktop

Operating System

Android 11, Windows 10

My Question or Issue

A playlist i created, and shared as collaborative does not show in my library. The only way i can access it is to have another member share a link and i access it through the link. Once i stop playing from he playlist, it disappears. 

[OneByBoo]

Hi there @frethappy

thanks for reaching out !

As a first step, please go to:

- Settings

- Playback

- Click on "Offline Mode"

- Wait for 30 sec

- Do the same action of all devices

Let me know if that works 🙂

[Alex]

Hi there @frethappy,

Thanks for the post!

When you open the playlist, check the username of the user who created it. Click it and see if it points to your account and if it's visible there.

If it does point to your profile, let us know if you can make it not collaborative when you click on the 3-dot menu.

Let us know how you get on.

[frethappy]

Hi Alex,
Thank you for looking into this.

Findings:
- I am the "owner" of the playlist
- When I click on the "owner" it direct to my profile
- When I try to make it non-collaborative, it works
- When I try to make it collaborative, I get a " no internet connection error"
It says You must be online to make this playlist collaborative. Connect to the internet and try again "
- I have tried on a mobile network, WIFI and made sure the offline feature was turned off.

Thanks,

[frethappy]

Hi,
this didn't make a difference, thanks though!

[frethappy]

I noticed, I cannot "download" my own playlist. No error, it just won't download. 

[Jeremy]

Hi there @frethappy,

Thank you for your reply in this thread.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick, we recommend that you contact out customer support and ask them to remove any possible corrupt device since we can't do that directly from our end.

Let us know how everything goes.

Take care 🙂 

[frethappy]

Hi Jeremy,

I did a clean reinstall and that didn't work so my next step is to work with support. Thank!

[CarlosE]

Hey @frethappy,

Thanks for trying.

We hope it gets sorted out soon with the help of our Support team.

If you need anything else, the Community is here for you.

Cheers 🙂