Playlists error Something went wrong

[birkis85]

Plan

Family plan

Country

Norway

Device

PC

Operating System

Windows 11

My Question or Issue

We have a family plan. When I log in with me (Plan manager) I get an error saying something went wrong. I can play music by clicking the play button, but I dont see any content or home page. When I log in with an other family member everything works perfectly. Any idea why this happens to this one profile?

[Vasil]

Hey @birkis85,

Sorry to see this has been happening!

It looks like the error is connected to your account data on the device 🙂 We can see if this is the case by removing it - follow these steps to do so.

Should the issue remain after this you can also go for a complete clean reinstall of the Spotify client, which will remove all Spotify-related data from the device and install a fresh copy. 

Hope this helps! Keep us posted on how things go 🙌🏼