Songs keep on getting undownloaded on saved playlist

[mimicat]

I have Spotify premium which is fully updated on an iPhone 11 and I have a playlist of 400+ songs, in which most songs except certain ones ( there is no pattern, some of them are random some of them are liked ) keep getting undownloaded.

This is quite frustrating, as this always happens at the most inconvenient times when I have no service.

Please let me know if there is any way to fix this issue. Thank you!

[Lyubka]

Hey @mimicat,

Thank you for reaching out here in the Community.

By saying that you can't play your downloaded songs, you got us thinking that the tracks might not have been downloaded correctly. Could you please double check that? Below is a bit more information about downloaded songs and how they look like in the app.

The download button is represented with and arrow pointing down. When you don't have that playlist/album downloaded, the arrow will be shown in gray. However, when you hit/click that icon it starts downloading the tracks. When the track is downloaded, it will have the icon filled in green showing that it is already downloaded.

If you'd like to enjoy your playlists when offline, you'd need to download what you want when you're online. Once you've successfully downloaded the playlist that you want - you should be able to listen to it. You can check the download status next to each song, podcast, or playlist. More info about Offline listening you can find here. 

In case you're still having troubles with your downloads, we'd suggest that you take a look at this ongoing issue here. If you have any feedback on this, feel free to share it in the thread. We'd also recommend hitting the "Thumbs up" button and subscribe to that thread to be aware of any updates posted there.

Hope this helps. If you have any questions or need anything else, the Community is here for you 🙂

[yaqub3]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Poland

Device

Samsung Galaxy S9+

Operating System

Android 10

My Question or Issue

Hi all, 

I have a big problem. Downloaded songs and playlist are removed from my library. Cant play any of these. I tried to reinstall app and it helps... But only for 2 days. In past three months I reinstall and download again my playlists about 20 times. Last Downloaded 2 days ago and now I need to reinstall and download again. This is ridicolulous. Please help

Thanks

Jakub