Spotify Connect/Cast no longer working properly

[jamal01]

Plan

Free/Premium

Country

Canada

Device

Windows, Android, Alexa, Google

Operating System

Android 12, Windows 10, latest google, alexa firmware

My Question or Issue

Spotify connect seems to be broken. Whenever I cast my playlist, it often just stops after 1 second. Other times, it will keep playing but when I open spotify on my device (either windows or Android), it shows it as connected but the playback track and position will be wrong (it will still show as the first song that played) 

This seems to only have been happening since the most recent update

For example, using the screen shot I attached, I am casting my playlist to my speaker group called "speakers". The song that was playing when I started casting (the first song) was "Flip a Bird". However I am now three songs in, now listening to "Coming Back For You", but the Spotify app on both my desktop and my phone have not updated and instead show it as playing the first song with a playback position stuck at "0:00". If I try and click anything it does not work. Even if I just leave it, after a few songs it will automatically just stop and not play the next song. I have to stop casting and recast.

If I want to change the song I have to stop casting, play the song I want, and then recast. This also occurs with Alexa devices. 

[jamal01]

Hey everyone,

Thank you for your posts here. 

We appreciate all the info you've submitted about issues you're having with the Connect feature in regard to using third-party audio systems. Going forward, we'd like to refer you to the following ongoing issue thread here for any further feedback you might have. Please check out the status message there, leave your vote, relevant details and follow the thread for updates.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.

[jamal01]

Seems. To only affect longer playlists 

[Cipherfuse]

I have this issue on playlists of any size including a 1 track playlist

[donkerrigan]

I'm having the same issue. Whenever I cast to one of my smart speakers (Google Home, Home Mini, or Chromecast Audio) it will play through a couple of songs and then just stop. The controls on my device are just broken entirely when I go to change the song or skip. The current song playing does not match the song shown on my device. 

This is making it borderline unusable for me. 

[jamal01]

Yup, I have switched to YT music for now and paid to transfer over my playlists and stuff. 

Very disappointed with Spotify. And despite them saying its not on their end, all my testing says otherwise. Casting YTM works without issue. 

For spotify, casting to GHome or using spotify connect for Alexa does not work. Even controlling a primary device with a secondary device using spotify connect does not work. Very disappointed, really hope this is fixed ASAP or this switch to YT music will be permanent

[jamal01]

This is my current workaround for when my YT premium trial expires (Spotify is comp'd by my CC for me so I might stick with it):

1. Cast a daily mix (I do not have the issue when casting daily mix)
2. Add songs to the queue 

Obviously this is FAR from ideal, but a temporary workaround that I will be using if Spotify doesn't fix it by the time my trial expires. Or maybe i'll just pay for YT Music

[Dalhectar]

FWIW I have experienced the same issue on both my 6th Generation iPad & Pixel 5 when attempting to stream to either a nVidia Shield, Google Chromecast Audio, or Roku.

Plan - Premium

Country - US

Device - iOS, Android, Roku, Google ChromeCast Audio, nVidia Shield

Operating System - Android 12, IPad OS 15.4, latest google, roku, shield firmware

App Version - Current as of 3/22/2022

[jamal01]

Thx. I had my gf test on her apple device as well so its pretty obvious to me it has to do with spotify.
The issue is persistent accross:
Spotify: Android, iOS, Windows, WebPlayer
Casting/Connect: Alexa, Google Cast, Roku

If I switch to YT music or amazon music I do not have the issue. Yet Spotify support is still telling me to try troubleshooting like "reset my network". Smh, if I have explained that its happening to multiple people across multiple homes you should be able to deduce that my network probably isn't the problem. 

[rempsycho]

Same issue with chromecast here, Apple Music no problems with cast to Chromecast, so the problem is definitely the Spotify app!

[thamasha]

Yup, same thing has been happening to me regardless of device - iOS or Android. Figured I'd chime in to hopefully get some more visibility on the topic. Really hope this gets fixed as I've been a Spotify user for over 10 years.

[chaddjohnson]

This has been happening for the past week for me, and it is unacceptable. Spotify makes $2.5 billion per year, and they are just ignoring us and providing absolutely ZERO support for this issue. Shame on them. This demonstrates a lack of loyalty to customers, and so why should we as customers remain loyal to Spotify when it ignores such a highly critical bug? We’re paying for a service which we cannot use, and they don’t care. Fsck you, Spotify.

I’m a technical person, and I’ve thoroughly tried everything to get things working again. Everything. This happens from all controlling devices on all my speakers. It even happens in the Web Player! I can select the target device, but then then the Play button is disable, and I cannot scroll through the song.

This issue is definitely on their end.

Spotify is completely and utterly useless to me with this bug.

If this persists into next week, I’m dumping Spotify forever and exploring other options, never to return. And I will be posting all over social media about this. Unacceptable.

[jamal01]

Looks like this is fixed now, working for me as of this morning

[Moiznoleet]

I was having this issue and I got on a chat with support about it last night. Tried this morning and it seems fixed now

[rempsycho]

Friday the problem was gone!

[CarlosE]

Hi everybody!

Thanks for posting on the Community.

This seems to have been fixed for some users. Can you all confirm if you're still experiencing this issue?

If so, in order to check further, could you tell us if the issue started after a recent OS/firmware update? 

Changing tunes, we suggest that you log out everywhere. You'll find this option by scrolling down here. Afterwards, reinstall the app on your devices (you'll need to download your tunes again). Once this process is completed, unlink your Alexa/Google device and restart Spotify. Then, link them again and let us know if the issue still persists.

We'll be on the lookout for your reply.

[jamal01]

This has been fixed

[somedatapacket]

Connect is now completely broken on Sony STRDN1080

[Alex]

Hey folks,

Thanks for your replies.

@jamal01, Thanks for letting us know that things are working as expected on your end again.

@somedatapacket, can you try running though the troubleshooting suggestions in the post from @CarlosE and let us know if that helps 🙂

Keep us posted.

[somedatapacket]

Not helping. The problem occurs using any client device (tried two iOS 15.4 devices running 8.7.16.1370 and one macOS 12.3 device running 1.1.81.604). The AV receiver in question is a Sony STR-DN1080 running firmware M41.R.0518. The client just sits there “connecting” then times out. Spotify Connect works as expected when using PS4 or Roku apps as playback devices, but the web service that handles the STR-DN1080 appears completely broken and that’s my primary playback device.

[Ver]

Hey @somedatapacket,

Thanks for getting back to us.

It's a good idea to check out the requirements to use Spotify Connect in this support article. 

If the device is not compatible, you can try connecting it via Bluetooth. Does that help?

Keep us posted.