Syncing Local Files

[10derlee]

Plan

Premium

Country

USA

Device

iPhone 11

My Question or Issue:

The local files on my spotify playlist aren’t showing up on my phone no matter how hard I try. I’ve turned downloading on and off, I’ve connected to my computer via cable, messed with my settings and made sure all the right checks are on, attempted syncing under different networks, etc. In the process, some of my working files are now not working or playing on my device any longer, which makes me not want to reinstall the app. Any help would be appreciated. I’m growing very impatient. 

[Novy]

Hey there @10derlee, 

Thanks for reaching out about this in the Community.

We'd first recommend making sure that the Spotify app is not set to Offline on either device. 

You can also check if there's enough storage space available on your device. For optimum performance, we recommend having at least 1GB free.

Let us know how it goes.