Unplayable song

[ciciliave]

Hi,

I wonder why I saw gray song at the song I was looking for. It was strange because I already log out then log in again but it still can't be played. I don't know what's happened but I hope you can fix it fast because I already pay monthly for it. Thanks

Plan Premium

Country Indonesia

Device

Realme C2 late 2019

Operating System

Android 9

My Question or Issue

How could I play it, since I hate it when I know it is there but I can't enjoy it. Thanks

[Ivan]

Hey there @ciciliave, 

Thanks for searching for the answer you need here! 
 

When you see a particular track being grayed out and not able to be played it's possible that the release isn't available in your country of residence. Spotify works hard to constantly add music to its content database. We want all the world’s music and podcasts on Spotify, but availability can vary over time and between countries, depending on agreements between Spotify and rights holders, such as artists or record labels.

We add new content to Spotify every day, so if you can’t find something you’re looking for right now, it may appear (or reappear) soon. Alternatively, you can always contact the artist or record label with your query as well. 

Hope this helps. Let us know if you have any more questions.