User Created Playlists Error Message

[knobody18]

Plan

Premium

Country

Device

iPhone 

Operating System

iOS 15.6

My Question or Issue

I'm an employee who is having an issue where my personal playlist's are not showing up on my mobile device. Every time I go to open & play one of my 100+ personal playlists, I receive an error message "Something went wrong" "Have another go."

When I click the try again button there is a quick ellipses and the message comes back. I have tried clearing my cache, deleting the app, hard resetting my phone, offloading the data, and still nothing has worked. Please let me know if there's any other solutions that might work.

Thanks!

[Dian]

Hey @knobody18,

Thanks for posting in the Community.

In order for us to understand what's exactly going on on your end, could you post a screenshot of the error message you're getting and links to some of the affected playlists?

You mentioned this happens on your mobile device, but does it happen on other devices as well? How about with a different account?

Keep us posted,

Cheers!

[knobody18]

Hi Dian,

This is only happening on my personal mobile device and the issue started yesterday. My personal laptop, work laptop and work phone are unaffected by this issue. Below are some of my personal playlists I'm unable access. But I've tried every playlist I've made and still get the same error message that you can see in the second attached image. I've logged in with my partners account information and can't recreate the issue. Looking forward to finding a solution soon.

https://open.spotify.com/playlist/01JZxcpqvqcUHG2evNVelz?si=d550c4dd34384243

https://open.spotify.com/playlist/0hgITFRz7TNTQSuOuSuUJZ?si=0a44c27d7bc24762

https://open.spotify.com/playlist/6IJecGwd1BtVkgjQqRMuEp?si=26641b63383647c6

Thanks,

Marvin

[Dian]

Hey @knobody18,

Thanks for the reply with the clarifications.

In this thread users have reported similar experiences. We have posted an explanation there. Check it out.

If you don't find the relevant information there, we advise you to contact our customer support team. Here is how to do it.

Hope this helps,

Cheers!