What happened to my “liked songs”

[so_nicolini]

Plan

Free/Premium

Premium family 

Country

Colombia 

Device

iPhone 13

Operating System

iOS 10?

My Question or Issue

I deleted the app from my phone, but once I downloaded it again my “liked songs” disappeared. If I search for a specific song it says it’s liked but there is no “folder”. 

[Yordan]

Hi @so_nicolini!

Could you send over a screenshot which shows how things look on your end? Feel free to also share all troubleshooting you've done so far so we avoid repeating the steps. If possible, try logging in to another device or on the Web Player to see if the issue persists there.

There's also this ongoing issue we're currently investigating that could be related so check it out, if you haven't already.

We'll be on the lookout for your reply. Cheers!

[so_nicolini]

Is working just fine on the Web Player. Though on the mobile app the songs don't even load like I can't access my playlists and it also can't be downloaded. I believe the issue started when i changed accounts on my iPhone, almost like apple may be blocking it. (I didn't change it on my computer)

Somehow I enter one of my playlists (which was not working before) and try downloading it. It's not doing much tho like it is stuck there forever also try liking a song and brought back the liked songs file but as I open it, it's empty.

I apologize beforehand cus my phone is in Portuguese. Músicas Curtidas = Liked Songs/ As músicas que você curtir vão aparecer aqui = The songs you like will appear here.

[OscarDC · Accepted solution]

Hey @so_nicolini,

Thank you for keeping us in the loop.

Since this started after a reinstall process on your phone, it's also possible that you've logged in to a different account by mistake. However, if you can see all of your playlists as usual, most likely your issue is related to the Ongoing issue previously mentioned. We hope to have it fixed as soon as possible.

Feel free to add your +Vote and subscribe to it so you can be aware of any updates posted there. We appreciate the time you took reporting this issue, for your cooperation and for your patience.

If anything else comes up, don't hesitate to ask.