Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 241407 Views
  • 77 replies
  • 85 likes
  • 241407 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Kliko
  • Visitor
  • 97890 Views
  • 207 replies
  • 44 likes
  • 97890 Views
  • 207 replies
  • 44 likes

Superuser Contribution How can i remove ALL albums from spotify library?

How can i remove ALL of the albums from my spotify library without clicking the "heart" on each of them..... I have over 400 albums and want to start back at 0.... ideally a 1 click solution

  • Regular
  •  How can i remove ALL of the albums from my spotify library without clicking the "heart" on each of them..... I have over 400 albums and want to start back at 0.... ideally a 1 click solution
  • Dian
  • Spotify Legend
  • 8932 Views
  • 3 replies
  • 2 likes
  • 8932 Views
  • 3 replies
  • 2 likes

Spotify Adding Random Podcasts to My Playlists

Premium, USA My Question or IssueTwice now in the past couple of weeks, Spotify has added random podcasts to my playlists. These are not podcasts I have ever heard of, listened to, subscribed to or followed. I have spent a lot of time building my pla...

  • Regular
  • Premium, USA   My Question or Issue Twice now in the past couple of weeks, Spotify has added random podcasts to my playlists.  These are not podcasts I have ever heard of, listened to, s...
  • HeyBlondie
  • Music Fan
  • 478 Views
  • 2 replies
  • 1 likes
  • 478 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Discover weekly playlist not working

PlanPremiumCountryItalyDeviceiPhone 13 ProOperating System16.6 My Question or IssueMy Discover weekly playlist does not load at all when i try to open it.

  • Regular
  • Plan Premium Country Italy Device iPhone 13 Pro Operating System 16.6   My Question or Issue My Discover weekly playlist does not load at all when i try to open it.
  • mauroficorella
  • Regular
  • 714 Views
  • 7 replies
  • 0 likes
  • 714 Views
  • 7 replies
  • 0 likes

Superuser Contribution Enhanced turned off, but songs still being added

PlanPremiumCountryUnited StatesDeviceCustom-built desktopOperating SystemWindows 10 My Question or IssueWhen I open spotify on my computer, it instantly adds like two dozen songs to one of my playlists. The "Date Added" for all these songs will say s...

  • Newbie
  • Plan Premium Country United States Device Custom-built desktop Operating System Windows 10   My Question or Issue When I open spotify on my computer, it instantly adds like two dozen s...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Superuser Contribution download has stopped because there is no more space

When I try to download music for offline listening, the message appears that the download has stopped because there is no more space on the device. when I go into storage within the spotify app, I have more than 80gb free and I find the same in "ipho...

  • Casual Listener
  • When I try to download music for offline listening, the message appears that the download has stopped because there is no more space on the device. when I go into storage within the spotify app, I ha...
  • xChatta
  • Visitor
  • 8031 Views
  • 4 replies
  • 0 likes
  • 8031 Views
  • 4 replies
  • 0 likes

Superuser Contribution Liked songs disappearing from library -reinstalled app and no change

Liked songs disappearing from library -reinstalled Android app on Samsung phone (S21?) and no change.Noticed several weeks ago songs kept disappearing from my library and they are still available in Spotify so there are no rights issues.If this post ...

  • Casual Listener
  • Liked songs disappearing from library -reinstalled Android app on Samsung phone (S21?) and no change. Noticed several weeks ago songs kept disappearing from my library and they are still available i...
  • Eni
  • Moderator
  • 263 Views
  • 5 replies
  • 0 likes
  • 263 Views
  • 5 replies
  • 0 likes

Superuser Contribution Name of the song in the wrong letter when playlist is in alphabetical order

PlanPremiumCountryUnited KingdomDeviceIPhone 12 ProOperating SystemIOS 16.5.1(c) My Question or IssueI made my playlist and put it in alphabetical order and there is only one song that I believe is not in the correct letter, the song "The Beach" by t...

  • Newbie
  • Plan Premium Country United Kingdom Device IPhone 12 Pro Operating System IOS 16.5.1(c)   My Question or Issue I made my playlist and put it in alphabetical order and there is only one...
  • Alex
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why is my discover weekly made for someone else?

PlanPremiumCountryNetherlands Device(iPhone 12)Operating SystemiOS My Question or IssueMy discover weekly is made for a friend of mine, instead of for me. Is this a feature or bug? The name mentioned is not from my account, nor is the picture.

IMG_1297.jpeg
  • Casual Listener
  •   Plan Premium Country Netherlands  Device (iPhone 12) Operating System iOS    My Question or Issue My discover weekly is made for a friend of mine, instead of for me. ...
  • Alex
  • Spotify Legend
  • 995 Views
  • 3 replies
  • 1 likes
  • 995 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files not appearing in library ios

Turned on local files option in settings but it’s not appearing in library PlanPremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Turned on local files option in settings but it’s not appearing in library  Plan Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10...
  • Alex
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can I hear my fav genres on automated feed?

PlanPremiumCountry United States (California)DeviceiPhone 14Operating SystemiOS 16.5.1My Question or IssueWhat's the best way to have Spotify learn all of my favorite genres and play these randomly on a channel? There are channels like More of What Y...

  • Newbie
  • Plan Premium Country  United States (California) Device iPhone 14 Operating System iOS 16.5.1 My Question or Issue What's the best way to have Spotify learn all of my favorite genres an...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Cannot remove a playlist, shows an error

I cannot remove an old bugged playlist. I already removed it earlier, it is gone from the sidebar. But it still shows up on the homepage of all clients.Hitting delete again either gives an error with "something went wrong" or visibly removes the play...

  • Casual Listener
  • I cannot remove an old bugged playlist. I already removed it earlier, it is gone from the sidebar. But it still shows up on the homepage of all clients. Hitting delete again either gives an error wi...
  • Amayy
  • Spotify Star
  • 1492 Views
  • 3 replies
  • 0 likes
  • 1492 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to unfollow the unavailable podcast?

Hi,The owner of the podcast I followed years ago probably deleted his channel completely from Spotify. I cannot load uts show page but the podcast still exists in my library and I can do nothing with this ghost podcast.I wonder that how to remove it ...

  • Newbie
  • Hi, The owner of the podcast I followed years ago probably deleted his channel completely from Spotify. I cannot load uts show page but the podcast still exists in my library and I can do nothing wi...
  • mazajaza
  • Newbie
  • 931 Views
  • 2 replies
  • 0 likes
  • 931 Views
  • 2 replies
  • 0 likes

Audiobooks on home page in wrong language

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueSee image, GUI language and audiobooks language do not match.

  • Casual Listener
  •   Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue See image, GUI language and audiobooks language do not match.
  • aniareo
  • Newbie
  • 3964 Views
  • 1 replies
  • 0 likes
  • bug
  • 3964 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Library search doesn’t respond

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 16.2 My Question or IssueLibrary search needs to be opened and closed 3 times in order for it to start generating results.

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 16.2   My Question or Issue Library search needs to be opened and closed 3 times in order for it to start gen...
  • Eni
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage isues after mobile restatr

PlanPremiumCountryCzech republicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueHi, after i restart my phone, the storage changes from SD card to the internal. When I switch the storage back, all my downloaded music is gone and I need...

  • Newbie
  • Plan Premium Country Czech republic Device Samsung A40 Operating System Android 11   My Question or Issue Hi, after i restart my phone, the storage changes from SD card to the internal...
  • OscarDC
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Prevent removing song from queue

Hi, I have a question- is it possible to somehow prevent Spotify from removing a certain song from a queue when I play it and then play the previous song?It's just really frustrating how when I play a song from a queue, go to previous, and then back ...

  • Regular
  • Hi, I have a question- is it possible to somehow prevent Spotify from removing a certain song from a queue when I play it and then play the previous song? It's just really frustrating how when I pla...
  • Lyubka
  • Moderator
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify looping search

PlanPremiumCountryUSDeviceSamsung Galaxy Note 10+/PCOperating SystemWindows 10/Samsung My Question or IssueSo I was able to find one other post about this topic, but it still didn't really help my situation. Basically, on both my phone and my compute...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy Note 10+/PC Operating System Windows 10/Samsung   My Question or Issue So I was able to find one other post about this topic, but it ...
  • broesl1
  • Visitor
  • 708 Views
  • 2 replies
  • 0 likes
  • 708 Views
  • 2 replies
  • 0 likes

Solved!! Local Files not showing album art

PlanPremiumCountryUSADeviceMacbook Air 2019Operating SystemOS Ventura 13.2 My Question or IssueMy local files are not syncing the album artwork consistently. I've synced local files both from "Music" (*rip iTunes*) and then also from a specific folde...

Screenshot 2023-07-24 at 4.04.57 PM.png Screenshot 2023-07-24 at 4.05.39 PM.png Screenshot 2023-07-24 at 4.06.40 PM.png
  • Casual Listener
  • Plan Premium Country USA Device Macbook Air 2019 Operating System OS Ventura 13.2   My Question or Issue My local files are not syncing the album artwork consistently. I've synced loca...
  • ka14
  • Casual Listener
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

How do I remove the playlist pinned to the top of Home?

This kids music playlist I used a few times months ago just lives at the top of my Spotify app now, and I don’t know how to make it go away. It’s not in my library and I haven’t used it in months. It is ignored for my algorithm but it’s just sitting ...

  • Newbie
  • This kids music playlist I used a few times months ago just lives at the top of my Spotify app now, and I don’t know how to make it go away. It’s not in my library and I haven’t used it in months. It...
  • 427 Views
  • 0 replies
  • 0 likes
  • (iOS)
    Bug iOS
    Troubleshooting
  • 427 Views
  • 0 replies
  • 0 likes