Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 239255 Views
  • 77 replies
  • 83 likes
  • 239255 Views
  • 77 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • pmartinslima
  • Newbie
  • 95373 Views
  • 199 replies
  • 42 likes
  • 95373 Views
  • 199 replies
  • 42 likes

Solved!!Superuser Contribution Syncing local files to iphone

PlanPremiumCountryU.S.Deviceiphone 11 Acer aspire 5Operating SystemiOS 16.0 Windows 11 My Question or IssueI recently wanted to listen to some songs not on Spotify so I followed the steps and enabled local files from my laptop to Spotify. I added all...

  • Casual Listener
  • Plan Premium Country U.S. Device iphone 11     Acer aspire 5 Operating System iOS 16.0       Windows 11   My Question or Issue I recently wanted to l...
  • mjhd
  • Newbie
  • 1436 Views
  • 3 replies
  • 0 likes
  • 1436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Scrolling Back To Top After Selecting a Song

Hello Music Lovers,I am experiencing an issue when scrolling down the list of songs in a playlist. After I choose a song to play, Spotify will automatically/instantly scroll back to the top of the playlist. This is very frustrating as I am having to ...

  • Regular
  • Hello Music Lovers, I am experiencing an issue when scrolling down the list of songs in a playlist. After I choose a song to play, Spotify will automatically/instantly scroll back to the top of the ...
  • AlejaR
  • Moderator
  • 2297 Views
  • 3 replies
  • 1 likes
  • 2297 Views
  • 3 replies
  • 1 likes

Receiving emails with the subject line “Takedown Notification”

Receiving emails from “noreply@salesforce.com” on behalf of “report-notification@spotify.com” with the subject line “Takedown Notification”. The body states the following: “ Hello,We have found the following content to be in violation of our content ...

  • Casual Listener
  • Receiving emails from “noreply@salesforce.com” on behalf of “report-notification@spotify.com” with the subject line “Takedown Notification”. The body states the following: “ Hello, We have found...
  • nicosspotiaccount
  • Newbie
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have lost all my playlists

PlanFree (was Premium and would like to return to Premium)Country: UK Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021)Operating System: Android/ macIOS Ventura (but I had a Windows PC before Jan 2022) My Question or Issue I l...

  • Visitor
  •   Plan Free (was Premium and would like to return to Premium) Country: UK   Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021) Operating System: Android/ m...
  • Dian
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution “New episodes” showing podcasts I don’t follow or care aboht

PlanPremiumCountry Device(iPhone 12 mini, MacBook Pro 2019 Operating SystemiOS My Question or Issuethe “new episodes” section of my Spotify feed is constantly filled with podcasts I’ve either never listened to, or listened to for 10 seconds and stopp...

  • Visitor
  •   Plan Premium Country   Device (iPhone 12 mini, MacBook Pro 2019   Operating System iOS   My Question or Issue the “new episodes” section of my Spotify feed is consta...
  • Dian
  • Spotify Legend
  • 6378 Views
  • 8 replies
  • 16 likes
  • 6378 Views
  • 8 replies
  • 16 likes

Superuser Contribution Previously liked songs are not showing as liked.

My liked songs are not showing as liked on albums. When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a green heart. Liking them again creates duplicates in my libra...

  • Newbie
  • My liked songs are not showing as liked on albums.  When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a gree...
  • CloudKarma
  • Visitor
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist maximum reached; What are my options?

Plan: PremiumCountry USA Device iMac and iPhone 14 ProOperating System: Ventura 13.0.1 My Question or IssueI believe I have reached the maximum number of playlists for my account. Not that I have received any sort of notification, however. I am at th...

  • Newbie
  • Plan: Premium Country USA   Device iMac and iPhone 14 Pro Operating System: Ventura 13.0.1   My Question or Issue I believe I have reached the maximum number of playlists f...
  • Eni
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant find secret playlists

Hi, I have a premium student plan and recently made a few of my playlists "secret." I now have found no way to access them or locate them. I have tried to see if they needed to be restored, but it says I have no deleted playlists. How can I access th...

  • Visitor
  • Hi, I have a premium student plan and recently made a few of my playlists "secret." I now have found no way to access them or locate them. I have tried to see if they needed to be restored, but it sa...
  • coocoobirdsarecool
  • Visitor
  • 13034 Views
  • 4 replies
  • 1 likes
  • 13034 Views
  • 4 replies
  • 1 likes

Greyed out songs

I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your country. OK fine, I understand that. IF YOU LIVE OUTSI...

  • Visitor
  • I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your cou...
  • jacob5634
  • Casual Listener
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

Library Search

Hi, I Would love if Spotify could add a search bar in the library on Window 10. I dont want to search through all Albums, Songs or playlist´s on Spotify, I only want to search through my own playlist´s. Therefore I want Spotify to add the search bar ...

  • Newbie
  • Hi, I Would love if Spotify could add a search bar in the library on Window 10. I dont want to search through all Albums, Songs or playlist´s on Spotify, I only want to search through my ow...
  • Edzxfr
  • Newbie
  • 954 Views
  • 1 replies
  • 2 likes
  • Search
  • 954 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist get priviated even though I didn't private them

Friend of mine sent a playlist to listen to and has it unprivate on her account. Though when I try to listen to it the app says it's private for me and will not let her unprivate it for me to listen to.

  • Casual Listener
  • Friend of mine sent a playlist to listen to and has it unprivate on her account. Though when I try to listen to it the app says it's private for me and will not let her unprivate it for me to listen ...
  • AlejaR
  • Moderator
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Is it possible to create a playlist on my iphone and move it to Spotify on my computer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Xbox restarts queue

PlanPremiumCountryUSADeviceXbox Series X (controlled by IPhone 11) Recreate ProblemPlay a playlist shuffled and skip about 20 songs, after the song is finished it will go back to the first song played then repeat the same ~20 songs again and again My...

  • Newbie
  •   Plan Premium Country USA Device Xbox Series X (controlled by IPhone 11)   Recreate Problem Play a playlist shuffled and skip about 20 songs, after the song is finished it will go...
  • AlejaR
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not completing

the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my main playlists it only plays about 10% of the songs fr...

  • Newbie
  • the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my mai...
  • Eni
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Release radar not adapted to my account

The music on my release radar is not adapted in any way to my musical taste. How do I get the algorithm to identify music that is actually related to what I usually hear on Spotify?

  • Newbie
  • The music on my release radar is not adapted in any way to my musical taste. How do I get the algorithm to identify music that is actually related to what I usually hear on Spotify?    
  • MateusM
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists fraudelently creating albums called "Daily Mix X"

PlanPremiumCountryCanada My Question or IssueSome artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc. So when I go "hey google, play daily mix 1," I get one of this gawd-awful albums that no one in their right mind would li...

  • Regular
  • Plan Premium Country Canada   My Question or Issue Some artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc.  So when I go "hey google, play daily mix 1," I ...
  • AlejaR
  • Moderator
  • 199 Views
  • 1 replies
  • 2 likes
  • 199 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Syncing m4a ALAC files - Why?

Several years back, I decided to re-rip my entire music library as m4a ALAC. Many, or most, of my playlists contain local files, as Spotify doesn't have everything available, often because it's either the artists' best work, or on labels that Spotify...

  • Gig Goer
  • Several years back, I decided to re-rip my entire music library as m4a ALAC. Many, or most, of my playlists contain local files, as Spotify doesn't have everything available, often because it's eithe...
  • notebene
  • Gig Goer
  • 1151 Views
  • 2 replies
  • 0 likes
  • 1151 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist in Spotify wrapped

I would like to prevent the songs from my workout-playlist to pop up in my Spotify wrapped, because, me doing a workout every day, my top 5 songs this year where all from this one playlist, all though I normally don’t listen to them that often. How c...

  • Visitor
  • I would like to prevent the songs from my workout-playlist to pop up in my Spotify wrapped, because, me doing a workout every day, my top 5 songs this year where all from this one playlist, all thoug...
  • OscarDC
  • Moderator
  • 3098 Views
  • 1 replies
  • 0 likes
  • 3098 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle mode bugs

Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the same?

  • Visitor
  • Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the ...
  • OscarDC
  • Moderator
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes