Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • jpladerer
  • Visitor
  • 201515 Views
  • 1677 replies
  • 23 likes
  • 201515 Views
  • 1677 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 231150 Views
  • 75 replies
  • 83 likes
  • 231150 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Roadie
  • 85465 Views
  • 183 replies
  • 41 likes
  • 85465 Views
  • 183 replies
  • 41 likes

Superuser Contribution Delete shared playlist, but not for others

I created a playlist and shared it with others. Now, I want to delete this playlist, since I’m not using it anymore. However, my friends who are also in the playlist, want to keep it. How can I make them the administrator or make sure that it doesn’t...

  • Visitor
  • I created a playlist and shared it with others. Now, I want to delete this playlist, since I’m not using it anymore. However, my friends who are also in the playlist, want to keep it. How can I make ...
  • Yordan
  • Moderator
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth not working properly with some artist's Popular song list.

Plan: Premium StudentCountry: USDevice: Google Pixel 5A + Bluetooth connected to PS5Operating System: Android 13Bluetooth does not behave properly with certain artist's Popular songs list: 1) Bluetooth will refuse to connect if a song is playing from...

  • Casual Listener
  • Plan: Premium Student Country: US Device: Google Pixel 5A + Bluetooth connected to PS5 Operating System: Android 13 Bluetooth does not behave properly with certain artist's Popular songs list: ...
  • MihailY
  • Moderator
  • 340 Views
  • 2 replies
  • 1 likes
  • 340 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify won't play songs unless they are saved to my library.

PlanPremiumCountryUKDevicePC Operating SystemWin 10 My Question or IssueA while ago Spotify stopped playing some songs on my PC. When I hit play it would just sit there and the play area at the bottom would be blank. If I added the song to my library...

  • Casual Listener
  • Plan Premium Country UK Device PC  Operating System Win 10   My Question or Issue A while ago Spotify stopped playing some songs on my PC. When I hit play it would just sit there ...
  • Eni
  • Moderator
  • 10548 Views
  • 6 replies
  • 3 likes
  • 10548 Views
  • 6 replies
  • 3 likes

Liked songs

Cannot sort my liked songs with Spotify’s new genre and mood Store is USLanguage is English My friend has on top “hip/hop, trance and so on”not me

  • Newbie
  • Cannot sort my liked songs with Spotify’s new genre and mood  Store is US Language is English  My friend has on top “hip/hop, trance and so on” not me 
  • 189 Views
  • 0 replies
  • 1 likes
  • 189 Views
  • 0 replies
  • 1 likes

Superuser Contribution Downloaded local file wont play on phone iOS

My Question or IssueI have a lot of local files in my playlists and they all have been working for years. But now recently there is just one song that appears to be unavailable, even though it had been in my playlist since 2017. Out of nowhere I can’...

  • Newbie
  • My Question or Issue I have a lot of local files in my playlists and they all have been working for years. But now recently there is just one song that appears to be unavailable, even though it had ...
  • Lyubka
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • iOS
    Local files for Spotify Mobile
    Unavailable Song
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted song in local files

PlanFree/PremiumCountryPolandDeviceXiaomi Redmi Note 8TOperating SystemAndroid 11 My Question or IssueI have 2 .mp3 files somewhere on my phone and i can't find them anywhere so i could delete them and they would not show up on my playlist but as i s...

  • Newbie
  •   Plan Free/Premium Country Poland Device Xiaomi Redmi Note 8T Operating System Android 11   My Question or Issue I have 2 .mp3 files somewhere on my phone and i can't find them ...
  • MihailY
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to download local files

PlanPremiumCountryUnited StatesDeviceiPhone 13Operating System16.0 My Question or IssueI cannot get local files to even attempt to download on my iPhone. I have logged into my account on other devices and it downloads just fine on all of those, but i...

  • Visitor
  • Plan Premium Country United States Device iPhone 13 Operating System 16.0   My Question or Issue I cannot get local files to even attempt to download on my iPhone. I have logged into m...
  • OscarDC
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Playlist no longer discoverable to anyone but myself

I am having trouble with a playlist of mine no longer being discoverable for anyone but myself. It is not even available when directly sharing the link. I have made it public and added it to my profile, but no matter what, it is only visible when I a...

  • Casual Listener
  • I am having trouble with a playlist of mine no longer being discoverable for anyone but myself. It is not even available when directly sharing the link. I have made it public and added it t...
  • Bittencourt
  • Spotify Star
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unliked a song by accident. Is there any way to recover it?

PlanFreeCountryPhilippinesOperating SystemWindows 10 My Question or IssueHello, so as the subject title says, I accidentally unliked a song in my Liked Songs playlist, and I'm just wondering if anybody knows how to recover it? It was done in a flash,...

  • Newbie
  • Plan Free Country Philippines Operating System Windows 10   My Question or Issue Hello, so as the subject title says, I accidentally unliked a song in my Liked Songs playlist, and I'm ju...
  • Yordan
  • Moderator
  • 416 Views
  • 1 replies
  • 1 likes
  • 416 Views
  • 1 replies
  • 1 likes

Sort playlist

Help

  • Newbie
  • Help
  • Amayy
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • How do i sort playlist
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prevent certain songs from making it into your Wrapped playlist

I'm on a Premium account. I recently had a child, so I've been playing a lot of lullabies from Spotify (one album in particular) to put her to sleep. How can I prevent these songs from making it into my Wrapped?

  • Newbie
  • I'm on a Premium account.  I recently had a child, so I've been playing a lot of lullabies from Spotify (one album in particular) to put her to sleep.  How can I prevent these songs from ma...
  • AlejaR
  • Moderator
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files removal for android

PlanFree/PremiumCountry Device(Samsung Galaxy S20fE)Operating SystemAndroid My Question or IssueHow can I remove local files in my library permanently?

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung Galaxy S20fE) Operating System Android   My Question or Issue How can I remove local files in my library permanently?
  • AlejaR
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty playlists on mobile app after reinstalling Spotify on mobile device

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A10Operating SystemAndroid After performing a restore of factory settings on my mobile device, my playlists on my mobile app are empty. They are not empty on the webbrowser app. I already did a clean rein...

  • Newbie
  •   Plan Premium Country Belgium Device Samsung Galaxy A10 Operating System Android       After performing a restore of factory settings on my mobile device, my play...
  • Eni
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am new - how does Spotify work? Download and save music for future use?

PlanPremiumFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Systemwindows 10 laptop(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGoing on a cruise, no WiFi - I wantto take another laptop an...

  • Casual Listener
  • PlanPremium Free/Premium CountryAustralia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Systemwindows 10 laptop (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
  • Vasil
  • Moderator
  • 1352 Views
  • 7 replies
  • 0 likes
  • 1352 Views
  • 7 replies
  • 0 likes

Hiding the Date Added bar on playlists

Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself? Don't want to people to see when I added a song or not to a playlist. Cheers,

  • Casual Listener
  • Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself?   Don't want to people to see when I added a song or not ...
  • watshy
  • Casual Listener
  • 38564 Views
  • 5 replies
  • 17 likes
  • 38564 Views
  • 5 replies
  • 17 likes

Superuser Contribution Spotify Plays what It want

PlanPremiumCountryFranceDeviceThais happens in all my devises Operating SystemAndroid, Windows My Question or IssueI have Spotify premium family, last month I had problem with my credit card so the payment was delayed, now it's all fixed but now I tr...

  • Casual Listener
  • Plan Premium Country France Device Thais happens in all my devises  Operating System Android, Windows    My Question or Issue I have Spotify premium family, last month I had ...
  • MihailY
  • Moderator
  • 292 Views
  • 2 replies
  • 1 likes
  • 292 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Your Top Songs" for "x" year completely wrong!

Hi people,Long term user here with virtually no issues hence this is my first post. I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Songs of a given year, and the 2020 version is completely, and utter...

  • Casual Listener
  • Hi people, Long term user here with virtually no issues hence this is my first post.  I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Song...
  • Bittencourt
  • Spotify Star
  • 715 Views
  • 3 replies
  • 1 likes
  • 715 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution "My favorite" playlist is not working.

PlanFreeCountryBrasilDevice Samsung j4Operating SystemAndroid My Question or IssueThe playlist "my favorite" is not opening.I tried opening a lot of others playlists, but only the "my favorite" playlist is not working and i have some musics in it.

  • Casual Listener
  •   Plan Free Country Brasil Device  Samsung j4 Operating System Android   My Question or Issue The playlist "my favorite" is not opening. I tried opening a lot of others pla...
  • libis123
  • Visitor
  • 4325 Views
  • 7 replies
  • 0 likes
  • 4325 Views
  • 7 replies
  • 0 likes