Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • jpladerer
  • Visitor
  • 201589 Views
  • 1678 replies
  • 23 likes
  • 201589 Views
  • 1678 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 231177 Views
  • 75 replies
  • 83 likes
  • 231177 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Roadie
  • 85527 Views
  • 183 replies
  • 41 likes
  • 85527 Views
  • 183 replies
  • 41 likes

Refresh Podcasts from App

There isn't any way to refresh Podcasts from the iPhone app. There isn't a pull-down to renew... Right now I'm looking at a podcast feed that's two days old and there doesn't seem to be a way to resolve this. Quitting and reopening the app isn't doin...

  • Casual Listener
  • There isn't any way to refresh Podcasts from the iPhone app. There isn't a pull-down to renew... Right now I'm looking at a podcast feed that's two days old and there doesn't seem to be a way to reso...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked songs recovery

My entire ‘Like Songs’ playlist is gone after deleting and reinstalling the app for troubleshooting purposes. I would like to know if it’s possible to recover them. I had over 400 songs saved

  • Newbie
  • My entire ‘Like Songs’ playlist is gone after deleting and reinstalling the app for troubleshooting purposes. I would like to know if it’s possible to recover them. I had over 400 songs saved
  • Alex
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blend Beta Invitation Link

I have already paired with 6 people without any problem but when I tried to pair with a 7th person (me opening their link or they opening my link), it does not direct to the "join the pair" page but the "send invitation" page instead. Is there a limi...

  • Newbie
  • I have already paired with 6 people without any problem but when I tried to pair with a 7th person (me opening their link or they opening my link), it does not direct to the "join the pair" page but ...
  • Alex
  • Spotify Legend
  • 2479 Views
  • 1 replies
  • 0 likes
  • 2479 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cover art isn't sized correctly

PlanPremiumCountryUKDeviceDell Inspiron LaptopOperating SystemWindows 10Spotify Version1.1.58.820.g2ae50076-aMy Question or IssueAfter updating the desktop app, this small gap between the cover art and whatever is next to it (e.g. playlist or queue) ...

  • Regular
  •   Plan Premium Country UK Device Dell Inspiron Laptop Operating System Windows 10 Spotify Version 1.1.58.820.g2ae50076-a My Question or Issue After updating the desktop app, this sma...
  • MattSuda
  • Spotify Star
  • 1227 Views
  • 10 replies
  • 0 likes
  • bug
    graphical
  • 1227 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution New phone, local files not working

DeviceSamsung Galaxy s21 ultraPCWindows 10 My Question or IssueI bought a new phone a few months ago and after switching over, my local files stopped working. In my playlist/library the files are there, but they're grayed out with an exclamation poin...

  • Casual Listener
  • Device Samsung Galaxy s21 ultra PC Windows 10   My Question or Issue I bought a new phone a few months ago and after switching over, my local files stopped working. In my playlist/library ...
  • Mihail
  • Spotify Legend
  • 977 Views
  • 4 replies
  • 0 likes
  • 977 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs from personal library suddenly unavailable

PlanPremiumCountryUSDeviceSamsung Galaxy/PCOperating SystemAndroid/WIndows 10 My Question or IssueHello. A couple years ago I imported some tracks from my personal music library on my PC over to Spotify. Up until now this has been successful, I have ...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy/PC Operating System Android/WIndows 10   My Question or Issue Hello. A couple years ago I imported some tracks from my personal music libr...
  • Mihail
  • Spotify Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Blend/Taste Match pop-up percentage compatibility

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI love the new Blend feature, but have found the Taste Match Percentage portion spotty. I have s...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I love the new ...
  • Mihail
  • Spotify Legend
  • 23494 Views
  • 1 replies
  • 3 likes
  • 23494 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Web player] Liked songs play button throws 403-errors

Plan PremiumCountry Sweden DeviceMacBook Pro (16 tum, 2019)Operating SystemmacOS Big SUr My Question or IssueUsing Microsoft Edge Version 90.0.818.62, I can't start "My liked songs"-playlist.Pressing play-button or on any songs there triggers 403-err...

alexz_0-1622018495341.png
  • Casual Listener
  • Plan Premium Country Sweden   Device MacBook Pro (16 tum, 2019) Operating System macOS Big SUr   My Question or Issue Using Microsoft Edge Version 90.0.818.62, I can...
  • Mihail
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Artists and Albums visible

None of the below information is required. However, the more you provide the easier iPlanPremiumCountryNLDeviceSamsung S7Operating SystemLatest Android My Question or IssueNo Artists or Albums are visible. Only Playlists. If I choose my profile I can...

  • Visitor
  • None of the below information is required. However, the more you provide the easier i Plan Premium Country NL Device Samsung S7 Operating System Latest Android   My Question or Issue ...
  • trevordonoghue1
  • Regular
  • 1244 Views
  • 2 replies
  • 0 likes
  • 1244 Views
  • 2 replies
  • 0 likes

Made for you

My made for you tab is completely GONE on my phone AND Mac book air. My daily mixes, or anything “made for you” is GONE!! I deleted the app, and restarted my devices MULTIPLE times and it doesn’t seem to appear. I can’t even search it up! How do I fi...

  • Casual Listener
  • My made for you tab is completely GONE on my phone AND Mac book air. My daily mixes, or anything “made for you” is GONE!! I deleted the app, and restarted my devices MULTIPLE times and it doesn’t see...
  • virtuosummer
  • Casual Listener
  • 565 Views
  • 2 replies
  • 1 likes
  • 565 Views
  • 2 replies
  • 1 likes

[Your Library] recently listened to not updating

My recently listened to simply doesn't work. Every four weeks or so it updates to include the six albums I randomly listened to on one day and it stays like that for a long time. Please sort this as it's really annoying.

  • Casual Listener
  • My recently listened to simply doesn't work. Every four weeks or so it updates to include the six albums I randomly listened to on one day and it stays like that for a long time. Please sort this as ...
  • 206 Views
  • 0 replies
  • 0 likes
  • Your Library
  • 206 Views
  • 0 replies
  • 0 likes

Superuser Contribution Need help in listening to songs by artist OFFLINE

Good day! So I've been a Spotify Premium subscriber for years now but after deciding to get YT Premium (because I despise ads), I unsubscribed Spotify for a year and a half (2019-2020). Nevertheless, the music streaming app I used sucks in all ways p...

  • Visitor
  • Good day! So I've been a Spotify Premium subscriber for years now but after deciding to get YT Premium (because I despise ads), I unsubscribed Spotify for a year and a half (2019-2020). Nevertheless,...
  • Mihail
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution All of 14,500+ Liked Songs disappeared!

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy Liked Songs has only 39 songs from as long ago as 2 days, when it previously had over 14,500 songs. Where have they gone? This is roughly the same time I performed...

  • Roadie
  • Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue My Liked Songs has only 39 songs from as long ago as 2 days, when it previously had over 1...
  • Eni
  • Moderator
  • 577 Views
  • 4 replies
  • 0 likes
  • 577 Views
  • 4 replies
  • 0 likes

Solved!! There is no "Local Files" in "Your Library"

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI enabled Local files in Settings and added folder with legally downloaded mp3 from Bandcamp and there is still nothing in my Library.

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I enabled Local files in Settings and added folder with legally downloaded mp3 from Bandcamp and there is still ...
  • barbaduk
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Playlist filtering within the new "Your Library" functionality is broken.

I used the Filter function in the new Playlists section of Your Library, and when the filter failed to find something, I was given a screen saying "Create your first playlist" even though I already have hundreds of playlists. This screen has no way t...

  • Gig Goer
  • I used the Filter function in the new Playlists section of Your Library, and when the filter failed to find something, I was given a screen saying "Create your first playlist" even though I already h...
  • Mihail
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Local files randomly getting out

PlanPremiumCountryUSDeviceHP x360 laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLocal songs spontaneously greying out My local files are acting up. I've had them all added and downloaded for a long time. For some o...

  • Newbie
  •   Plan Premium Country US Device HP x360  laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Local songs spontaneously greying out ...
  • Jeremy
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

If the same song appears on multiple albums will it count it as different songs on Spotify wrapped?

Basically if a song appears on multiple albums e.g. its released as a single and then its released inside an album will Spotify count it as the same song in wrapped or will it count as separate songs.

  • Visitor
  • Basically if a song appears on multiple albums e.g. its released as a single and then its released inside an album will Spotify count it as the same song in wrapped or will it count as separate songs.
  • Brunelicia
  • Community Legend
  • 6434 Views
  • 1 replies
  • 2 likes
  • 6434 Views
  • 1 replies
  • 2 likes

Can’t play a specific song

PlanPremiumCountryUSADeviceiPhone XS and Macbook Air 2017Operating SystemiOS 14.5.1 and macOS 11 My Question or IssueMy Spotify will play every single song except “Our Song” by Niall Horan and Anne-Marie. I’ve been trying to play it since it released...

  • Newbie
  • Plan Premium Country USA Device iPhone XS and Macbook Air 2017 Operating System iOS 14.5.1 and macOS 11   My Question or Issue My Spotify will play every single song except “Our Song” ...
  • Brunelicia
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution It takes hours to scroll down the albums list

PremiumDesktop Mac My issueWhen I want to listen to music, I usually choose an album from my library (I don't know in advance which one).Since the last update, this has become really painful. It takes very very very very very long to scroll down the ...

  • Casual Listener
  • Premium Desktop Mac   My issue When I want to listen to music, I usually choose an album from my library (I don't know in advance which one). Since the last update, this has become really p...
  • Alex
  • Spotify Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot add songs to my own playlist

PlanPremium familyCountryUkDevice iphone My Question or IssueHi im on Spotify premium using mainly on iPhone also laptop less frequently never had issues before adding a track to one of playlists. Usually either using three dots when listening to the...

  • Casual Listener
  •   Plan Premium family Country Uk Device iphone     My Question or Issue Hi   im on Spotify premium using mainly on iPhone also laptop less frequently   never had...
  • Jeremy
  • Spotify Legend
  • 1885 Views
  • 1 replies
  • 0 likes
  • 1885 Views
  • 1 replies
  • 0 likes