Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
Premium, United States, Windows 10 and iOS The subject line pretty much sums it up. I was taking a look through my collection of artists to make a playlist and I noticed almost immediately (like before the A's) that some of the artists that I follow ...
I just got the email from Google about Google Music going away. The problem is, I use a 3rd Party Plugin called "Auto Playlists" that uses the Google Music API to allow me to create my own custom Auto Playlists. You can use very complicated formulas ...
I am a free Spotify user and today, music is disappearing from my library. I have a few playlists which I know was 6 hours and something minutes long, but now they shortened to around 5 hours long! Does anyone else have this issue? I then remembered ...
I follow the JRE podcast and get notifications of new episodes, but almost every time I get a notification, the episode is not there or has been there for days. I got a notification for #1613 with Ari Shaffir about 20 hours ago, yet the episode has N...
PlanPremiumCountryCzechiaDevice(Google Pixel 4)Operating System(Android 11) My Question or IssueHello. I can't see any of my followed podcasts in Podcasts section/tab in "Your Library" I can see my followed podcasts in "Your Library" both on Smart T...
PlanPremiumCountryFrance Device(Amazon Echo Dot 4th Gen, Samsung Soundbar S60T 2020, BMW iDrive 7, Samsung S10, Samsung S9, Macbook Pro late 2014) My Question or Issue Dear Support,I'm having this issue since years now and I could see on the forums t...
PlanPremiumCountryNetherlandsDeviceDesktop, PhoneOperating SystemiOS, Windows My Question or IssueShuffle does not randomize tracks. Instead, it has a top 10-15 of tracks that get played in random order, but always the same 10-15 tracks before it mov...
PlanPremiumCountryItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueThis issue of Discover Weekly was extremely unsatisfiyng, with a lot of cover bands, even songs already recomendded (i track them with Last.fm), and too...
I downloaded songs of discover weekly but never liked them before the playlist was changed. Is there a way to find these songs?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently decided to try out the free trial of Spotify because I understood that you could p...
I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much? Everyone else in the family can play it but it no longer works for me. PlanPremium ...
PlanFreeCountryUnited StatesDeviceAndroid, ChromebookOperating SystemAndroid 7.1.1, Toshiba Chromebook 2 My Question or IssueI was scrolling through my liked songs on the mobile app and I noticed that one of my songs was missing from my Liked Songs. ...
Plan: PremiumCountry: United States Device: Macbook Pro, iPhone 7Operating System: macOS Catalina, iOS 14.4 This morning I was listening to music as usual and jamming to the new Sabaton song. I went to look through my liked songs for another song but...
I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library. The mp3's I uploaded to Spotify by adding a Local Source m...
PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueSpotify mixed up my playlist. Some tracks are where they were, and some are in different places in the playlist. I had already learned where each track was so I could turn it...
PlanPremiumCountryGermany DeviceHuawei My Question or IssueI had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no way of having a customised order! How can I change this back?
We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.
PlanPremiumCountryAustralia DeviceAll devices. Samsung tablet, samsung phone and HP laptopOperating System My Question or IssueWhen trying to add song to playlist on Spotify only a few of my playlists appear. I have tried logging out of all devices, ...
Help, please! I got so many weeks with this, can someone tell me why the lyrics reproduce not as smooth as before (video)? It jumps so quickly to the next line, it's annoying :'(
Hi, I listen to lots of Japanese songs and they display in katakana (japanese characters). I can't read Japanese. There were some times that I could access the song/artist in romaji (english letters) so I would rather have that. Is there an option or...
