Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201489 Views
  • 71 replies
  • 73 likes
  • 201489 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69282 Views
  • 107 replies
  • 40 likes
  • 69282 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146461 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146461 Views
  • 66 replies
  • 49 likes

[Radio] Radio Artist/Song Variety

All of my radios play the same artists, no matter who I create a radio for. It always adds the same songs and artists I've been listening to, not matching the genre or vibe of the radio. I understand that the algorithm plays songs I enjoy, but I also...

  • Visitor
  • All of my radios play the same artists, no matter who I create a radio for. It always adds the same songs and artists I've been listening to, not matching the genre or vibe of the radio. I understand...
  • 202 Views
  • 0 replies
  • 0 likes
  • Radio
  • 202 Views
  • 0 replies
  • 0 likes

Superuser Contribution Release Radar Sync Problem between different devices

Hey there, I love the release radar suggestions and i'm listening to them every week. I experience the following problem regularly. When I dislike a song on one device, that is not synchonized to my other devices like tablet or desktop. On them it st...

  • Casual Listener
  • Hey there,   I love the release radar suggestions and i'm listening to them every week.   I experience the following problem regularly. When I dislike a song on one device, that is not ...
  • Alex
  • Spotify Legend
  • 816 Views
  • 7 replies
  • 0 likes
  • 816 Views
  • 7 replies
  • 0 likes

Superuser Contribution Local Files Won't Sync to Mobile

PlanPremiumCountryUnited StatesDevice(iPhone 8 plus and Dell Inspiron Laptop)Operating System(Windows 10 Home) My Question or IssueI've put some local files on my computer and have followed all the steps for syncing them to Spotify Mobile, but nothin...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8 plus and Dell Inspiron Laptop) Operating System (Windows 10 Home)    My Question or Issue I've put some local files on my compu...
  • Jeremy
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant sync local files between desktop and phone ( windows 10 and android)

PlanPremiumCountryGreeceDeviceSamsung Galaxy A71Operating SystemAndroid 10, Windows 10 on my desktop My Question or IssueI have tried everything but the local files show up on my phone greyed out and with an exclamation point next to them. I can play...

  • Casual Listener
  • Plan Premium Country Greece Device Samsung Galaxy A71 Operating System Android 10, Windows 10 on my desktop   My Question or Issue I have tried everything but the local files show up o...
  • Elena
  • Moderator
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Slow playback speed of album

DeviceiMacOperating System11.0.1 My Question or IssueI noticed that the album "The world is yours (**bleep**)" (spotify:album:2IFYwngVEg7DZTDVIo51uy) of Scarface has a very slow playback speed. How can this be corrected ?

  • Visitor
  • Device iMac Operating System 11.0.1   My Question or Issue I noticed that the album "The world is yours (**bleep**)" (spotify:album:2IFYwngVEg7DZTDVIo51uy) of Scarface has a very slow play...
  • Jeremy
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution When will algorithm starts recommending songs I like

PlanFreeCountry Device(PC)Operating System(Windows 10) My Question or IssueHello, I'm planning to buy Premium in the upcoming months. Before buying I want to test how good Spotify is. I started by adding my favourite songs (about 80-100).After a few ...

  • Newbie
  •   Plan Free Country   Device (PC) Operating System (Windows 10)   My Question or Issue Hello, I'm planning to buy Premium in the upcoming months. Before buying I want to tes...
  • Elena
  • Moderator
  • 710 Views
  • 1 replies
  • 1 likes
  • 710 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reporting unfamiliar artists in play history

Even after having logged out everywhere and changed my password, I'm still being shown Tagalog grindcore music that seems to have wound up in my play history. Besides just... hoping that my listening will eventually work them out of my suggestions, i...

  • Visitor
  • Even after having logged out everywhere and changed my password, I'm still being shown Tagalog grindcore music that seems to have wound up in my play history.   Besides just... hoping that my ...
  • Mihail
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • report
    spoofing
    suspicious activity
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Please tell me there's a way to revert my spotify playlist to a previous snapshot of it

PlanPremiumCountryUSADevice(Samsung A20, PC)Operating SystemWindows 10 My Question or IssueI was browsing Spotify Stat websites because I was bored, and I came on one that shuffled a playlist. It was very early in the morning and I didn't really thin...

  • Visitor
  • Plan Premium Country USA Device (Samsung A20, PC) Operating System Windows 10   My Question or Issue I was browsing Spotify Stat websites because I was bored, and I came on one that sh...
  • Ver
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: New Desktop Experience - your feedback wanted!

Hi - this isn't directly related to the new desktop experience but I can't figure out how to post this question elsewhere.Would someone either help me with an answer or tell me where to post for help?Thanks!Here is my question:When I share a playlist...

  • Casual Listener
  • Hi - this isn't directly related to the new desktop experience but I can't figure out how to post this question elsewhere. Would someone either help me with an answer or tell me where to post for he...
  • Ver
  • Spotify Legend
  • 1081 Views
  • 1 replies
  • 1 likes
  • 1081 Views
  • 1 replies
  • 1 likes

Superuser Contribution Your Daily Drive not appearing anymore.

PlanPremiumCountryUnited StatesDevice(iPhone 11 Pro Max, Desktop, Dell G7 Laptop)Operating System(Windows 10, iOS 13.3) My Question or IssueEvery time I access Spotify on any of my devices, Your Daily Drive no longer appears. Even when I click on it ...

  • Visitor
  • Plan Premium Country United States Device (iPhone 11 Pro Max, Desktop, Dell G7 Laptop) Operating System (Windows 10, iOS 13.3)   My Question or Issue Every time I access Spotify on any...
  • Jeremy
  • Spotify Legend
  • 2269 Views
  • 5 replies
  • 10 likes
  • 2269 Views
  • 5 replies
  • 10 likes

Superuser Contribution "Add Songs" feature in playlist needs to play more of a song

PlanPremiumCountryUSA My Question or IssueRepro Steps:* Open a playlist* Click the "Add Songs" button at the top* Pick a song Expected behavior:It should play the whole song, while giving me a chance to add it to the playlist at any time. This would ...

  • Regular
  • Plan Premium Country USA  My Question or Issue Repro Steps: * Open a playlist * Click the "Add Songs" button at the top * Pick a song   Expected behavior: It should play the whol...
  • Mario
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daily Drive gone?

None of the below information is PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 & S10Operating SystemAndroid 10 My Question or IssueSince today, the daily drive playlist is gone. Where is it?! It was the perfect mix of my favorite music and up to d...

  • Newbie
  • None of the below information is  Plan Premium Country Germany Device Samsung Galaxy S8 & S10 Operating System Android 10   My Question or Issue Since today, the daily drive ...
  • GreyToTheGrave
  • Music Fan
  • 8631 Views
  • 24 replies
  • 5 likes
  • Daily Drive
  • 8631 Views
  • 24 replies
  • 5 likes

Superuser Contribution Hidden songs under album but not artist

New to Spotify from Apple Music. I added lots of full albums to my albums list and then went through these and hid songs I don't like. This is great for when I want to listen a particular album on my album list without hearing songs I don't like. But...

  • Casual Listener
  • New to Spotify from Apple Music. I added lots of full albums to my albums list and then went through these and hid songs I don't like. This is great for when I want to listen a particular album on my...
  • Elena
  • Moderator
  • 1551 Views
  • 3 replies
  • 1 likes
  • 1551 Views
  • 3 replies
  • 1 likes

Superuser Contribution Only Podcasts in Start

Hi all, There are weeks where I use Spotify mostly for Podcasts. I now have the problem that "Start" on my iOS Spotify app only shows Podcast recommendations and no music anymore. I cannot even find My Mixes and other Spotify customized music playlis...

  • Casual Listener
  • Hi all,   There are weeks where I use Spotify mostly for Podcasts. I now have the problem that "Start" on my iOS Spotify app only shows Podcast recommendations and no music anymore. I cannot e...
  • Jeremy
  • Spotify Legend
  • 2148 Views
  • 8 replies
  • 0 likes
  • 2148 Views
  • 8 replies
  • 0 likes

Solved!! Cant find a song

I want to listen to thins song that I used to listen to all the time. One day I went to listen to it and it just seemed to disappear and I tried searching but nothing comes up. The song is Reasons I Hate U by Gareth.T. Please help me!

  • Visitor
  • I want to listen to thins song that I used to listen to all the time. One day I went to listen to it and it just seemed to disappear and I tried searching but nothing comes up. The song is Reasons I ...
  • Emilia_8
  • Community Legend
  • 1058 Views
  • 1 replies
  • 0 likes
  • 1058 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs hidden on my Android still play on my Spotify Connect Amp

PlanPremiumCountryFranceDeviceAndroid 10 , PC on Windows 10 , Spotify Connect on Yamaha Amp RX-V475My Question or IssueI listen to Spotify on PC or my phone when I'm on the move and on my Yamaha Amp (with Spotify Connect) when I'm home. I clean my Da...

  • Newbie
  • Plan Premium Country France Device Android 10 , PC on Windows 10 , Spotify Connect on Yamaha Amp RX-V475 My Question or Issue I listen to Spotify on PC or my phone when I'm on the move and&nbs...
  • Alex
  • Spotify Legend
  • 547 Views
  • 1 replies
  • 3 likes
  • 547 Views
  • 1 replies
  • 3 likes

Superuser Contribution JRE not updating

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJRE wont update until hours or a day after a new episode is available on all other podcast pl...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue JRE won...
  • Mihail
  • Spotify Legend
  • 1180 Views
  • 1 replies
  • 1 likes
  • podcast
  • 1180 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist not loading in any device

PlanPremiumCountryBrasilDeviceGalaxy S9Operating System( android and Windows 10,etc.) My Question or IssueMy main playlist stop loading in all devices that i use.

  • Visitor
  • Plan Premium Country Brasil Device Galaxy S9 Operating System ( android and Windows 10,etc.)   My Question or Issue My main playlist stop loading in all devices that i use.
  • Ver
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

[All Platforms][Your Library] Separate Offline functionality across devices

I have made a lot of my albums offline by enabling "download", so I don't have to worry about my data usage on my phone when listening to music where there is no WIFI available. I also got music quality set to "Very High", and my offline storage of s...

  • Visitor
  • I have made a lot of my albums offline by enabling "download", so I don't have to worry about my data usage on my phone when listening to music where there is no WIFI available.   I also got m...
  • 192 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Your Library
  • 192 Views
  • 0 replies
  • 0 likes

What happened with Create a Similar Playlist?

When this feature was first introduced it was great, but now whenever I use it there are doubles of the same song in the playlist as well as songs from the original playlist I had "created similar" from. I feel like this is an easy fix to create hard...

  • Newbie
  • When this feature was first introduced it was great, but now whenever I use it there are doubles of the same song in the playlist as well as songs from the original playlist I had "created similar" f...
  • 196 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 196 Views
  • 0 replies
  • 0 likes