Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201414 Views
  • 71 replies
  • 73 likes
  • 201414 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69231 Views
  • 107 replies
  • 40 likes
  • 69231 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146438 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146438 Views
  • 66 replies
  • 49 likes

What happened with Create a Similar Playlist?

When this feature was first introduced it was great, but now whenever I use it there are doubles of the same song in the playlist as well as songs from the original playlist I had "created similar" from. I feel like this is an easy fix to create hard...

  • Newbie
  • When this feature was first introduced it was great, but now whenever I use it there are doubles of the same song in the playlist as well as songs from the original playlist I had "created similar" f...
  • 196 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 196 Views
  • 0 replies
  • 0 likes

How to get an old version of a playlist

PlanPremiumCountryBrazil My Question or IssueI have a shared playlist with some friends that we love. However, some time ago, a random account (Music Recordss) got in the playlist and deleted every song in it.I wanted to know if there is any way to r...

  • Visitor
  • Plan Premium Country Brazil   My Question or Issue I have a shared playlist with some friends that we love. However, some time ago, a random account (Music Recordss) got in the playlist an...
  • AdamDamon
  • Spotify Star
  • 1547 Views
  • 1 replies
  • 0 likes
  • 1547 Views
  • 1 replies
  • 0 likes

Your Daily Drive

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt’s telling me “Your Daily Drive” playlist has been deleted? Did Spotify cancel it? Is there...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue It’s t...
  • Siavashh
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can no longer sort Like songs by artist name

Can no longer sort Liked songs by artist name, can only sort by album, song, or dated added. What genius thought it more important to sort by album name instead of artist name. PlanPremiumCountryUSA DeviceDesktopOperating SystemWindows 10Question or ...

  • Newbie
  • Can no longer sort Liked songs by artist name, can only sort by album, song, or dated added. What genius thought it more important to sort by album name instead of artist name.     Plan ...
  • Alex
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 7 likes
  • 375 Views
  • 1 replies
  • 7 likes

Superuser Contribution Wont let me play albums but it will play liked songs.

PlanFreeCountry DeviceSamsung Galaxy S5Operating SystemAndroid My Question or IssueI've tried everything to fix this issue. I've reinstalled it and it didn't work, I've relogged into my account and it doesn't work. I don't know what else to do, it's ...

  • Visitor
  • Plan Free Country   Device Samsung Galaxy S5 Operating System Android   My Question or Issue I've tried everything to fix this issue. I've reinstalled it and it didn't work, I've ...
  • Mihail
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

[iOS][Radio] Song radio playlist refreshes before I've finished listening

So lately I've liked to use the radio feature to choose a song and let it create a playlist around it.BUT, I can't even get through the playlist before it refreshes itself, which leads to things like songs repeating almost immediately or other songs ...

  • Visitor
  • So lately I've liked to use the radio feature to choose a song and let it create a playlist around it. BUT, I can't even get through the playlist before it refreshes itself, which leads to things ...
  • 192 Views
  • 0 replies
  • 0 likes
  • iOS
    Radio
  • 192 Views
  • 0 replies
  • 0 likes

Mobile library un-downloading

Anyone know how to resolve this issue or what may be the cause of it? I have a family plan. This is the second time in about a month all of the songs I had saved for offline somehow became un-downloaded. iPhone 11 max. Whatever the newest iOS is. I h...

  • Visitor
  • Anyone know how to resolve this issue or what may be the cause of it?   I have a family plan.  This is the second time in about a month all of the songs I had saved for offline someh...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see my liked song after i move my data to sd card

PlanPremiumCountryTURKEYDevice(Sony Xperia XA ultra)Operating System(Android 7.0) My Question or IssueHello, I have this problem in a while. When my storage is on device there is no problem but When I choose sd card as a storage option my playlist ar...

  • Newbie
  •   Plan Premium Country TURKEY Device (Sony Xperia XA ultra) Operating System (Android 7.0)   My Question or Issue Hello, I have this problem in a while. When my storage is on dev...
  • Ver
  • Spotify Legend
  • 590 Views
  • 3 replies
  • 2 likes
  • 590 Views
  • 3 replies
  • 2 likes

Solved!! John Campbell the Blues Artist is put with John Campbell the Jazz Player

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • RogerAS
  • Regular
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

[All Platforms][Playlists] Music Block Hide Blacklist Tracks or Artists & Dislike button for songs

Set the status of the idea https://community.spotify.com/t5/Implemented-Ideas/Music-Block-Hide-Blacklist-Tracks-or-Artists/idc-p/5076442#M52616 back to awaiting implementation and fix it for all platformsThis feature is not available on desktop, ther...

  • Newbie
  • Set the status of the idea https://community.spotify.com/t5/Implemented-Ideas/Music-Block-Hide-Blacklist-Tracks-or-Artists/idc-p/5076442#M52616 back to awaiting implementation and fix it for all plat...
  • sentry07
  • Visitor
  • 302 Views
  • 1 replies
  • 6 likes
  • All Platforms
    Playlists
  • 302 Views
  • 1 replies
  • 6 likes

Superuser Contribution Lost a Playlist

PlanPremiumCountryFrance My Question or IssueI've seen today that a playlist have disapeared from my library, I didn't delete it so I wanted to know if it's possible to recover it (I don't saw it on the playlist recovery feature). Thanks

  • Casual Listener
  • Plan Premium Country France   My Question or Issue I've seen today that a playlist have disapeared from my library, I didn't delete it so I wanted to know if it's possible to recover it (I...
  • Alex
  • Spotify Legend
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Update

Today i got the new Spotify App Update on my PC and somehow i cant sort my playlist by new added, so i can hear my new added songs at first and the older ones at last.On the last Spotify version there, was a button like a calendar but now its missing...

  • Casual Listener
  • Today i got the new Spotify App Update on my PC and somehow i cant sort my playlist by new added, so i can hear my new added songs at first and the older ones at last. On the last Spotify version th...
  • Alex
  • Spotify Legend
  • 835 Views
  • 3 replies
  • 2 likes
  • 835 Views
  • 3 replies
  • 2 likes

ARTISTS not visible on Mobile Offline

My Question or IssueRecently when I go offline on my phone I can't see any of the artists I have followed. I have music downloaded from all of them but cannot see their page. This is frustrating because I can't then shuffle their music across all alb...

  • Newbie
  • My Question or Issue Recently when I go offline on my phone I can't see any of the artists I have followed. I have music downloaded from all of them but cannot see their page. This is frustrating be...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Playlists now defaults to recently added at the top instead of at the bottom ...

Give us an option to choose which order we want instead of letting users be forced to be accustomed to recently added at the end and then changing default sort behavior. Also if i proceed to manually sort of date, the sort state is not kept in betwee...

  • Music Fan
  • Give us an option to choose which order we want instead of letting users be forced to be accustomed to recently added at the end and then changing default sort behavior.   Also if i proceed to...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Confusing library

Hi there!Back in the days I used to listen songs by albums. Even if they weren't full of liked songs. It's easy to scroll and navigate because of catchy covers and one album can contain several songs so scrolling one album = scroll some amount of son...

  • Music Fan
  • Hi there! Back in the days I used to listen songs by albums. Even if they weren't full of liked songs. It's easy to scroll and navigate because of catchy covers and one album can contain several son...
  • Mihail
  • Spotify Legend
  • 893 Views
  • 1 replies
  • 0 likes
  • Albums
    artists
    Update
    usability
  • 893 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop Update - Local Files tab missing from main menu

PlanPremiumCountryUnited KingdomDevicePCWindows 10 My Question or IssueMy Spotify Premium was recently updated on 20/11/2020, and I tried to transfer some local files in .mp3 format across from my PC to add to my playlists, download them and sync the...

  • Newbie
  • Plan Premium Country United Kingdom Device PC Windows 10   My Question or Issue My Spotify Premium was recently updated on 20/11/2020, and I tried to transfer some local files in .mp3 f...
  • Xenia
  • Moderator
  • 4562 Views
  • 1 replies
  • 0 likes
  • local files
    New Update
  • 4562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car view mode option disappeared.

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8 (2018) My Question or IssueI've been using the Car view mode in my car everyday since it was added. There has been problems with it from time to time but nothing I couldn't fix within a minute or two. I...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy A8 (2018)   My Question or Issue I've been using the Car view mode in my car everyday since it was added. There has been problems with ...
  • Mihail
  • Spotify Legend
  • 987 Views
  • 2 replies
  • 1 likes
  • 987 Views
  • 2 replies
  • 1 likes

Superuser Contribution Release radar not updating

PlanPremiumCountrySpainDeviceiPhone 11Pro Mac, iPad Air 2, Desktop computerOperating SystemiOS 14.2, Windows 10 My Question or Issuemy release radar playlist hasn’t updated in over 2 weeks. I’ve reinstalled the apps and cleared cache and still doesn’...

  • Newbie
  • Plan Premium Country Spain Device iPhone 11Pro Mac, iPad Air 2, Desktop computer Operating System iOS 14.2, Windows 10   My Question or Issue my release radar playlist hasn’t updated i...
  • Mihail
  • Spotify Legend
  • 1171 Views
  • 1 replies
  • 1 likes
  • 1171 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify your top (genre) playlists

Hello,I used to get updated playlists of different genres I listened to on spotify. I only saved the indie and metal ones but I had different genres and I can't find them anymore. Was this feature taken away? I have spotify Premium and this is across...

  • Regular
  • Hello, I used to get updated playlists of different genres I listened to on spotify. I only saved the indie and metal ones but I had different genres and I can't find them anymore. Was this featur...
  • Mihail
  • Spotify Legend
  • 673 Views
  • 3 replies
  • 0 likes
  • Playlists
  • 673 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Shuffle is not really Shuffle

Hello Spotify,I’ve been using your app since the year it came and it has always been my most enjoyable and used app. Saying all this, there are still things that I don’t know about the app. One thing that I’ve noticed the past few months is that when...

  • Visitor
  • Hello Spotify, I’ve been using your app since the year it came and it has always been my most enjoyable and used app. Saying all this, there are still things that I don’t know about the app. One thi...
  • Jeremy
  • Spotify Legend
  • 1038 Views
  • 5 replies
  • 2 likes
  • iOS
    Playlists
  • 1038 Views
  • 5 replies
  • 2 likes