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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Dodos128
  • Casual Listener
  • 255836 Views
  • 85 replies
  • 87 likes
  • 255836 Views
  • 85 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JoseAVG
  • Newbie
  • 116271 Views
  • 214 replies
  • 43 likes
  • 116271 Views
  • 214 replies
  • 43 likes

Superuser Contribution Does a song count as 2 plays if...

I start the song on one phone but connect it to my other phone's Spotify? So one phone for audio, one to skip stuff. Because a song I only played once appeared as having been played twice on statsforspotify

  • Roadie
  • I start the song on one phone but connect it to my other phone's Spotify? So one phone for audio, one to skip stuff. Because a song I only played once appeared as having been played twice on statsfor...
  • Wurmmann
  • Roadie
  • 1131 Views
  • 4 replies
  • 1 likes
  • 1131 Views
  • 4 replies
  • 1 likes

[Mobile][Other] How long will 2020 Wrapped access last?

My phone is broken right now so I can't access my 2020 Wrapped. How long will the feature be active?

  • Casual Listener
  • My phone is broken right now so I can't access my 2020 Wrapped. How long will the feature be active?
  • Billy-J
  • Spotify Star
  • 588 Views
  • 2 replies
  • 0 likes
  • Mobile
    Other
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not all playlists are displayed in dropdown

PlanPremiumCountryRussia DeviceMacbook (15, 2017)Operating SystemMacOS 10.15.7 Hello! Faced the problem of adding a track to the playlist. When I try to add it through the right-click drop-down list on the playing track, I can't find the playlist I w...

  • Casual Listener
  • Plan Premium Country Russia   Device Macbook (15, 2017) Operating System MacOS 10.15.7     Hello! Faced the problem of adding a track to the playlist. When I try to add it t...
  • Alex
  • Spotify Legend
  • 528 Views
  • 5 replies
  • 0 likes
  • 528 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Desktop, iPhone] Local files not syncing... again...

PlanPremium DeviceiPhone SE2, Desktop, LaptopOperating System(iOS 13.7, Ubuntu 18.04.5, Wind 10) My Question or IssueSo, Win10 has some local music. Need to sync it to ubuntu and ios. On win10 I create playlist and add all neccessary local files. All...

  • Casual Listener
  • Plan Premium   Device iPhone SE2, Desktop, Laptop Operating System (iOS 13.7, Ubuntu 18.04.5, Wind 10)   My Question or Issue So, Win10 has some local music. Need to sync it to ubu...
  • Jeremy
  • Spotify Legend
  • 902 Views
  • 7 replies
  • 0 likes
  • 902 Views
  • 7 replies
  • 0 likes

[All Platforms] featuring artist's playlist does not show up

Few days ago I was looking for my similar artists and check the playlists where this artists are featured. Today they don't show up anymore. Under the "Appears on" they just show Album and Compilations. Do you have the same issue?I also empty the cac...

  • Casual Listener
  • Few days ago I was looking for my similar artists and check the playlists where this artists are featured. Today they don't show up anymore. Under the "Appears on" they just show Album and Compilatio...
  • 274 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 274 Views
  • 0 replies
  • 0 likes

Landscape mode for track page for sound quality improvement

Hi folks,many smartphones change their sound settings when they rotate their screen in landscape mode. They seperate bass and trebble and the sound quality improves. But when I use spotify I can not rotate the screen when I'm in the view of the curre...

  • Visitor
  • Hi folks, many smartphones change their sound settings when they rotate their screen in landscape mode. They seperate bass and trebble and the sound quality improves. But when I use spotify I can no...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • landscape
    Sound Quality
    track view
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs playlist is empty after doing a clean reinstall

PlanPremiumCountryUnited statesDeviceLG harmony 2Operating SystemAndroid 8.1.0 My Question or IssueSo I did a clean reinstall of the app following the instructions you guys link on tons of posts, and now my liked songs playlist is completely gone. Al...

  • Roadie
  •   Plan Premium Country United states Device LG harmony 2 Operating System Android 8.1.0   My Question or Issue So I did a clean reinstall of the app following the instructions yo...
  • Mihail
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

[Other] Bring back the old Artist's page

Before the most recent update, I was able to go to an artist's Spotify page and see it's top 5 songs. It's largely the same now, but one major thing has changed -- seeing how many streams of that song occurred. I used to be able to see, for example, ...

  • Casual Listener
  • Before the most recent update, I was able to go to an artist's Spotify page and see it's top 5 songs. It's largely the same now, but one major thing has changed -- seeing how many streams of that son...
  • 249 Views
  • 0 replies
  • 0 likes
  • Other
  • 249 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify 2020 Wrapped not working

There is no information for my personal 2020 wrapped. I can see the top songs in my country, but nothing for me. I reported it before and Spotify said they fixed it but literately nothing changed. I have everything updated to the most recent version,...

  • Newbie
  • There is no information for my personal 2020 wrapped. I can see the top songs in my country, but nothing for me. I reported it before and Spotify said they fixed it but literately nothing changed. I ...
  • Xenia
  • Moderator
  • 847 Views
  • 1 replies
  • 4 likes
  • 847 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Playlist glitch--songs from my "Your Top Songs 2020" playlist play after any song selected

PlanPremiumCountryUSAOperating SystemiOS 10, Windows 10 My Question or IssueWeird glitch where I can play a song, but only songs that are in my personal "Your Top Songs 2020" will play afterwards. Doesn't matter if I have shuffle on or not--a random ...

  • Casual Listener
  •   Plan Premium Country USA Operating System iOS 10, Windows 10   My Question or Issue Weird glitch where I can play a song, but only songs that are in my personal "Your Top Songs 2...
  • Jeremy
  • Spotify Legend
  • 1138 Views
  • 3 replies
  • 0 likes
  • 1138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sort by artist in a playlist I created.

PlanPremiumCountryUnited StatesDeviceDell PCOperating System Windows 10 My Question or Issue: With the latest update for PCs I can no longer sort by artist. I can sort by Title, Album, Date Added or Length of Song. For some reason they took sort by A...

  • Music Fan
  • Plan Premium Country United States Device Dell PC Operating System  Windows 10   My Question or Issue:   With the latest update for PCs I can no longer sort by artist. ...
  • Jeremy
  • Spotify Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

[iOS][Other] 2020 Wrapped not accurate

This morning i was watching my 2020 wrapped. Sadly, i see songs on it that i’ve never played before. And artist that i barely listen too. Like “bad dreams- DJ Isaac”. I don’t even know the track. My favorite artist are artist that i haven’t even play...

  • Newbie
  • This morning i was watching my 2020 wrapped. Sadly, i see songs on it that i’ve never played before. And artist that i barely listen too.  Like “bad dreams- DJ Isaac”. I don’t even know the trac...
  • JackT3k
  • Newbie
  • 1754 Views
  • 5 replies
  • 2 likes
  • 1754 Views
  • 5 replies
  • 2 likes

[Desktop][Other] album cover is missing in now playing

i clicked something on the bottom left of my now playing and now whenever i play something it only shows the song name and artist not the album cover. i already tried resizing, i already restarted my computer, and i also reinstalled spotify but the i...

  • Visitor
  • i clicked something on the bottom left of my now playing and now whenever i play something it only shows the song name and artist not the album cover. i already tried resizing, i already restarted my...
  • 212 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 212 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Songs being removed from my playlist

PlanFree/PremiumPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueSometimes, when I want to listen to a song on my playlist, I can't find it. U...

  • Casual Listener
  • Plan Free/Premium Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or I...
  • schmeck
  • Casual Listener
  • 831 Views
  • 4 replies
  • 0 likes
  • 831 Views
  • 4 replies
  • 0 likes

Album art gone missing?

Hello,In one of my last updates I noticed that in the mobile app, when I am playing a song and click into what is currently playing, where there used to be album art there is no longer. Just suggesting that the album art comes back in the player view...

  • Visitor
  • Hello, In one of my last updates I noticed that in the mobile app, when I am playing a song and click into what is currently playing, where there used to be album art there is no longer. Just sugges...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

My 2020 Wrapped isn’t working

My account doesn’t give me the option to see my 2020 wrapped 

  • Visitor
  • My account doesn’t give me the option to see my 2020 wrapped 
  • OneByBoo
  • Roadie
  • 416 Views
  • 1 replies
  • 1 likes
  • 416 Views
  • 1 replies
  • 1 likes

Inaccurate genres for my favorite 2020 list

I got trap latino as my #1 genre of music i listen to,The thing is i rarely if ever listen to trap,The #1 should've been reggaeton. Theres a clear diff between the two so

  • Visitor
  • I got trap latino as my #1 genre of music i listen to, The thing is i rarely if ever listen to trap, The #1 should've been reggaeton. Theres a clear diff between the two so 
  • OneByBoo
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Erase LIbrary

How do I erase or reset my whole music library?

  • Visitor
  • How do I erase or reset my whole music library?
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Superuser Contribution Top songs on 2020 lists came from being hacked -- Now it's a reminder of being violated

PlanPremiumCountryUSA DeviceSamsung Galaxy 9 and HP Envy laptop Operating System(Android, Windows 10) My Question or IssueMy account was HACKED for a couple of days during the Spring by someone who only played two songs but played each almost 150 tim...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy 9 and HP Envy laptop   Operating System (Android, Windows 10)   My Question or Issue My account was HACKED for a couple of ...
  • Xenia
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes