Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242703 Views
  • 79 replies
  • 86 likes
  • 242703 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99740 Views
  • 210 replies
  • 44 likes
  • 99740 Views
  • 210 replies
  • 44 likes

Superuser Contribution Songs i added to library on web player don't show on other versions

PlanFreeCountryAmericaDeviceLaptop, Chromebook and ps3/4Operating SystemWindows 8.1, Chromebook and ps3/4 My Question or IssueI use spotify at school but my problem is that when i add a song to my library via Web player it does not show up on any oth...

  • Casual Listener
  •   Plan Free Country America Device Laptop, Chromebook and ps3/4 Operating System Windows 8.1, Chromebook and ps3/4   My Question or Issue I use spotify at school but my problem i...
  • Elena
  • Moderator
  • 262 Views
  • 1 replies
  • 1 likes
  • 262 Views
  • 1 replies
  • 1 likes

[Android][Podcasts] Podcast is not updating on spotify app but will on other apps

"Get some with Gary owen" has stopped updating on spotify, but is updating with new episodes in other podcasts apps. Curious why this is?

  • Visitor
  • "Get some with Gary owen" has stopped updating on spotify, but is updating with new episodes in other podcasts apps. Curious why this is? 
  • 275 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Go to Song Radio" not using chosen song as base

PlanPremiumCountryCanadaDeviceLG G7 & DesktopOperating SystemAndroid 10, Win 10 My Question or IssueI just noticed it today when trying to start a Radio of a particular song where the radio instead used a different song as the first and the chosen so...

  • Visitor
  • Plan Premium Country Canada Device LG G7 & Desktop Operating System Android 10, Win 10   My Question or Issue I just noticed it today when trying to start a Radio of a particular s...
  • Ivan
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 2 likes
  • 536 Views
  • 1 replies
  • 2 likes

I downloaded my music but can't listen offline

Plan -FamilyCountry- USDevice- android lg k51 My Question or IssueI downloaded my music to play offline and it shows that its downloaded on the app but won't play while offline. Assistance would be greatly appreciated!!

  • Visitor
  • Plan -Family Country- US Device- android lg k51   My Question or Issue I downloaded my music to play offline and it shows that its downloaded on the app but won't play while offline. Assist...
  • Billy-J
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Playlist is moving songs while listening to another playlist

Crazy thing happening, listening to Playlist 2 (sometimes set to random) and turn back to Playlist 1 (my go to for driving, chilling, etc) and find all the songs that I just heard have been moved to the top of the playlist order (in the order they we...

  • Casual Listener
  • Crazy thing happening, listening to Playlist 2 (sometimes set to random) and turn back to Playlist 1 (my go to for driving, chilling, etc) and find all the songs that I just heard have been...
  • 348 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 348 Views
  • 0 replies
  • 0 likes

Solved!! [Idea] ability to view lyrics of the currently playing song

Sometimes I'm listening to a song and I want to know they words the artist is singing but I cant quite understand them. IMO this would be a cool feature

  • Newbie
  • Sometimes I'm listening to a song and I want to know they words the artist is singing but I cant quite understand them. IMO this would be a cool feature
  • Billy-J
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello. Cant press shuffle button in on my playstation spotify or tv app

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Xenia
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files won't sync

just updated on Version 8.5.74 and the local files syncing is not working anymore

  • Regular
  • just updated on Version 8.5.74 and the local files syncing is not working anymore
  • Elena
  • Moderator
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help syncing local files from macbook to iPhone

PlanPremium Family CountryEnglandDeviceiPhone 11 Pro Max, MacBook Air mid 2013Operating SystemiOS 13.7, MacOS Catalina 10.15.6 My Question or IssueI have looked through the forums and have trued everything. I turned off firewall, am on the same netwo...

  • Casual Listener
  •   Plan Premium Family  Country England Device iPhone 11 Pro Max, MacBook Air mid 2013 Operating System iOS 13.7, MacOS Catalina 10.15.6   My Question or Issue I have looked ...
  • Elena
  • Moderator
  • 481 Views
  • 1 replies
  • 0 likes
  • local files
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Your Library] songs of different languages ​​in the mixes of the day

in the mixes of the day only Russian or only English tracks! is it possible to make it so that in one mix, there are tracks of different languages?

Screenshot_2.jpg
  • Casual Listener
  • in the mixes of the day only Russian or only English tracks! is it possible to make it so that in one mix, there are tracks of different languages?
  • Mihail
  • Spotify Legend
  • 470 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Your Library
  • 470 Views
  • 2 replies
  • 0 likes

[Web Player][Your Library] music problems

When i load into the spotify web player and i start my music it keeps skipping songs without me pressing anything so i not only cant listen to

  • Visitor
  • When i load into the spotify web player and i start my music it keeps skipping songs without me pressing anything so i not only cant listen to
  • 271 Views
  • 0 replies
  • 0 likes
  • Web Player
    Your Library
  • 271 Views
  • 0 replies
  • 0 likes

Why can people see what I'm listening to even though I turned all listening activity options off?

I've had my listening activity turned off for as long as I can remember, but today my friend said she could still see what I was listening to. I'm so embarrassed and irritated. I think I'm going to cancel my subscription.

  • Casual Listener
  • I've had my listening activity turned off for as long as I can remember, but today my friend said she could still see what I was listening to. I'm so embarrassed and irritated. I think I'm going to c...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

“Pause after song” option

I’ve never seen a music platform do this before but I think it’s a very good idea! I don’t know about you but so often I’ll be listening to music and I keep telling myself “okay, I’ll stop after this song” or maybe my friend wants to show me somethin...

  • Newbie
  • I’ve never seen a music platform do this before but I think it’s a very good idea! I don’t know about you but so often I’ll be listening to music and I keep telling myself “okay, I’ll stop after this...
  • Billy-J
  • Spotify Star
  • 647 Views
  • 1 replies
  • 2 likes
  • 647 Views
  • 1 replies
  • 2 likes

Why my montly listener still 0?

I release new single I know I have followers and listeners. But montly listening still 0. Why is this isseu or something?

  • Visitor
  • I release new single I know I have followers and listeners. But montly listening still 0. Why is this isseu or something?
  • Billy-J
  • Spotify Star
  • 1778 Views
  • 1 replies
  • 0 likes
  • 1778 Views
  • 1 replies
  • 0 likes

Videos

PlanPremiumCountryUSADeviceSamsung galaxy note 9Operating System My Question or IssueHi. Problem is I have spotify premium but I can't find any videos. I've tried re-downloading, the browse page, the FAQ post....nothing. pls help

  • Visitor
  • Plan Premium Country USA Device Samsung galaxy note 9 Operating System   My Question or Issue Hi. Problem is I have spotify premium but I can't find any videos. I've tried re-downloadin...
  • OneByBoo
  • Roadie
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Downloaded musics stop when i am offline

PlanPremiumCountryTurkeyDevice(iPhone XOperating SystemiOS 10 My Question or IssueHi! The music that I downloaded on spotify plays for the first 10 seconds when I am offline, but then it stops. What can I do for this? In the past like a month ago, th...

  • Visitor
  • Plan Premium Country Turkey Device (iPhone X Operating System iOS 10   My Question or Issue Hi! The music that I downloaded on spotify plays for the first 10 seconds when I am offline,...
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Recommended for today tab

PlanPremium DeviceSeveral devices My Question or IssueHi, today in my Home Page I have the "Recommended for today" tab. It was not yesterday or 2 days ago. I would like to have this tab every day since I like the recommendations it provides. Is there...

  • Newbie
  • Plan Premium   Device Several devices   My Question or Issue Hi, today in my Home Page I have the "Recommended for today" tab. It was not yesterday or 2 days ago. I would like to hav...
  • 690 Views
  • 0 replies
  • 0 likes
  • 690 Views
  • 0 replies
  • 0 likes

Can we please have a Download Expansion?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Improve Playlist Radio

I'm getting the same songs on every Radio I play. Many of these songs I don't like.I create new lists with different styles of music to get new music, but it always returns to the same songs. It is really frustrating. In addition, It continues to pus...

  • Casual Listener
  • I'm getting the same songs on every Radio I play. Many of these songs I don't like. I create new lists with different styles of music to get new music, but it always returns to the same songs. It ...
  • Ivan
  • Spotify Legend
  • 556 Views
  • 3 replies
  • 1 likes
  • 556 Views
  • 3 replies
  • 1 likes

Playlists created from Local files on desktop are turning-up empty when sync'd to iPad

Just putting this SOLUTION out there, as I could not readily find a solution to this problem in this forum I made my computer a WiFi Hotspot and connected directly to it from my iPad.All playlist content from Local Files has now appeared on my iPad.

  • Newbie
  • Just putting this SOLUTION out there, as I could not readily find a solution to this problem in this forum   I made my computer a WiFi Hotspot and connected directly to it from my iPad. All p...
  • 282 Views
  • 0 replies
  • 0 likes
  • Empty playlists
  • 282 Views
  • 0 replies
  • 0 likes