Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242703 Views
  • 79 replies
  • 86 likes
  • 242703 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99740 Views
  • 210 replies
  • 44 likes
  • 99740 Views
  • 210 replies
  • 44 likes

Solved!!Superuser Contribution Discover Weekly playlist missing

Hey. A couple of weeks ago, it so happened that I lost my "Discover weekly" playlist, neither on my laptop, nor on my phone, nor on my desktop. what to do about it?PlanPremiumCountryRussiaDeviceiPhone 6s/Desktop/LaptopOperating SystemiOS 13/Windows 1...

  • Casual Listener
  • Hey. A couple of weeks ago, it so happened that I lost my "Discover weekly" playlist, neither on my laptop, nor on my phone, nor on my desktop. what to do about it? Plan Premium Country Russia D...
  • Elena
  • Moderator
  • 981 Views
  • 2 replies
  • 0 likes
  • 981 Views
  • 2 replies
  • 0 likes

Doesn't wanna play song

DOESN'T WANNA LET ME PLAY A SONG ONLY A PREVIEWPlanFreeCountry SAIPAN,CNMI Device(iPhone 7, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue WHY DOESNT IT WANNA PLAY?

pt 2.jpg screen.jpg
  • Visitor
  • DOESN'T WANNA LET ME PLAY A SONG ONLY A PREVIEW Plan Free Country SAIPAN,CNMI   Device (iPhone 7, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Emilia_8
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some of my playlist disappeared and its not in recover playlist

so basically i go in my spotify but i noticed that i don't have the same amount as playlist (which i should mention are from my old profile that wouldn't let me sign in no matter how many password changes i did so i saved the albums on my new profile...

  • Visitor
  • so basically i go in my spotify but i noticed that i don't have the same amount as playlist (which i should mention are from my old profile that wouldn't let me sign in no  matter how many passw...
  • Ver
  • Spotify Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

greyed out song bug?

PlanPremiumCountryUS DeviceSamsung Galaxy S10eOperating SystemAndroid 10 - Q My Question or IssueEDIT: figured it out, the album was reuploaded with the appropriate explicit song tags. sorry, i have no idea how to delete posts (if even possible).So, ...

  • Newbie
  • Plan Premium Country US   Device Samsung Galaxy S10e Operating System Android 10 - Q   My Question or Issue EDIT: figured it out, the album was reuploaded with the appropriate ex...
  • Billy-J
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

How Do I Remove Bonus Tracks from Albums?

When CDs became the next thing they began to reissue popular albums on CD, but the record companies thought it would be a good idea to add bonus tracks. This was fine for compilations, but they did it to original albums too. I feel that generally the...

  • Regular
  • When CDs became the next thing they began to reissue popular albums on CD, but the record companies thought it would be a good idea to add bonus tracks.  This was fine for compilations, but they...
  • dinomight
  • Spotify Star
  • 1500 Views
  • 1 replies
  • 1 likes
  • 1500 Views
  • 1 replies
  • 1 likes

Liked songs don't appear in the playlist (on the phone)

PlanpremiumCountryRussiaDeviceHonor 8xOperating SystemAndroid whatever version My Question or IssueSome songs that I marked as liked songs during listening to it on my computer do not appear on my phone. I can search for it in the app and I can see f...

  • Casual Listener
  • Plan premium Country Russia Device Honor 8x Operating System Android whatever version   My Question or Issue Some songs that I marked as liked songs during listening to it on my comput...
  • Billy-J
  • Spotify Star
  • 902 Views
  • 3 replies
  • 0 likes
  • 902 Views
  • 3 replies
  • 0 likes

PLAYLISTS ARE ALL GONE

PlanFreeCountry DeviceIpad Pro Operating SystemiOS 14 My Question or IssueLast night I tried to log in to my account . It didn’t work I contacted an advisor , they said my acc was disabled and they fixed it for me. But after I logged in to my acc THE...

  • Casual Listener
  • Plan Free Country   Device Ipad Pro  Operating System iOS 14   My Question or Issue Last night I tried to log in to my account . It didn’t work I contacted an advisor , they ...
  • Billy-J
  • Spotify Star
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't see like songs

PlanPremiumCountryIsraelDeviceOnePlus7Operating Systemandroid 10My Question or Issueevery few months my phone app not show always liked icon (<3) on some song i liked before. i can enter to album and same song will show in heart icon or if will go fr...

  • Roadie
  •   Plan Premium Country Israel Device OnePlus7 Operating System android 10 My Question or Issue every few months my phone app not show always liked icon (<3) on some song i liked bef...
  • Ivan
  • Spotify Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Local files won't download to mobile device

PlanPremiumCountry: U.S. Device(iPhone 11 Pro Max)Operating System(iOS 14) My Question or IssueI've been working on this playlist slowly and doing so requires me to add new songs to my local files. The local files work fine on desktop, but they're no...

  • Regular
  • Plan Premium Country: U.S.   Device (iPhone 11 Pro Max) Operating System (iOS 14)   My Question or Issue I've been working on this playlist slowly and doing so requires me to add ...
  • SixOClockBoos
  • Regular
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost songs due to change saved to liked songs.

PlanPremiumCountryThe Netherlands DeviceMacbook + Iphone 11 My Question or Issue When spotify removed the saved songs tab (general library) to the liked songs playlist, I lost a lot of songs! I had around 8,000 songs saved, and the playlist only show...

  • Newbie
  • Plan Premium Country The Netherlands   Device Macbook + Iphone 11  My Question or Issue   When spotify removed the saved songs tab (general library) to the liked songs playlis...
  • Mihail
  • Spotify Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • Library gone
  • 470 Views
  • 1 replies
  • 0 likes

Songs becoming unavailable!

I've been noticing holes developing in my playlists; those holes being songs that have become greyed out! What's going on here, and why? Do songs become randomly region locked or something?PlanPremiumCountryUkDeviceSamsung Tab A6Samsung galaxy S20Ama...

  • Newbie
  • I've been noticing holes developing in my playlists; those holes being songs that have become greyed out! What's going on here, and why? Do songs become randomly region locked or something? Plan P...
  • AdamDamon
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded albums in my library now only appear when offline

PlanPremiumCountryAustraliaDeviceIphone 6s My Question or IssueUp until a few days ago, my downloaded albums would always show in the album tab of my library, whether online or offline. Now none of the albums appear in the album tab of my library whe...

  • Visitor
  • Plan Premium Country Australia Device Iphone 6s   My Question or Issue Up until a few days ago, my downloaded albums would always show in the album tab of my library, whether online or o...
  • Elena
  • Moderator
  • 534 Views
  • 1 replies
  • 0 likes
  • Album Unavailable
    downloaded albums
    Offline Library Feature broken
    saved albums
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit song downloading as clean in playlists

When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix it? Is anyone else having this same issue? My accou...

  • Visitor
  • When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix ...
  • Elena
  • Moderator
  • 2265 Views
  • 1 replies
  • 0 likes
  • censor
    clean
    Explicit
    folklore
    taylor swift
  • 2265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked song doesn't show as liked when playing music on other playlists

When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list.The problem is that I'm always linking songs over and over again. PlanPremiumCountryC...

  • Newbie
  • When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list. The problem is that I'm always l...
  • Elena
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

I get the "spotify can't play this right now" error

PlanPremiumCountryRomaniaDeviceHonor Play, PCOperating SystemAndroid 9, Windows 10 My Question or IssueI was listening to my playlist and when the next song was starting, it skipped it, when i looked it gave me the message : "spotify can't play this ...

DuckyTheDuck_1-1600952976469.png
  • Casual Listener
  • Plan Premium Country Romania Device Honor Play, PC Operating System Android 9, Windows 10   My Question or Issue I was listening to my playlist and when the next song was starting, it ...
  • Hubo
  • Community Legend
  • 1038 Views
  • 3 replies
  • 0 likes
  • 1038 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Your music" shows up on ipad but not TV app

I signed up and chose my favorite groups on my Spotify ipad app. Then I downloaded the Spotify TV app to my Samsung TV. Logged in which it let me do, but none of the groups I chose on the ipad app came in when I logged into the TV app - completely em...

  • Visitor
  • I signed up and chose my favorite groups on my Spotify ipad app.  Then I downloaded the Spotify TV app to my Samsung TV.  Logged in which it let me do, but none of the groups I chose on the...
  • Elena
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot see saved playlists in my library

PlanPremiumCountryUSADevice & Operating SystemWindows 10 Pro-64bitLG G7 ThinQMy Question or IssueCannot see saved playlists in my library.If I liked(saved) playlists(or album) or library, I can't find it in my library.ex)I liked this playlist: https:...

image.png image.png image.png image.png
  • Visitor
  • Plan Premium Country USA Device & Operating System Windows 10 Pro-64bit LG G7 ThinQ My Question or Issue Cannot see saved playlists in my library. If I liked(saved) playlists(or album) o...
  • Elena
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Brining music from another subscription service

Hello, I am planning on changing to Spotify Premium from another streaming music service, is there any way to bring my library? Thank you

  • Visitor
  • Hello,   I am planning on changing to Spotify Premium from another streaming music service, is there any way to bring my library?   Thank you    
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Favorites songs meta is messed up with a different song

PlanFamilyCountryGermanyDevicePCOperating SystemWin 10 My Question or Issuehttps://open.spotify.com/track/4kHxlH7euiW6vVbybTZZl0?si=0O_hMgUOQCOJU5avuKjzygThis songs meta is completely broken. The cover and song title are from a different band. I mark...

  • Regular
  • Plan Family Country Germany Device PC Operating System Win 10   My Question or Issue https://open.spotify.com/track/4kHxlH7euiW6vVbybTZZl0?si=0O_hMgUOQCOJU5avuKjzyg This songs meta is...
  • undersound
  • Regular
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes