Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 237889 Views
  • 75 replies
  • 83 likes
  • 237889 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • rotfuchs16
  • Visitor
  • 93756 Views
  • 197 replies
  • 42 likes
  • 93756 Views
  • 197 replies
  • 42 likes

[All Platforms][Your Library] Alexa shuffles Spotify library even if Shuffle is not active

Since a few months Spotify changed the way Amazon Alexa is playing music. Before the change, the shuffle option wasn't active until you told Alexa "Enable Shuffle". If you say "Play my liked songs", Alexa is choosing one of the tracks in there instea...

  • Casual Listener
  • Since a few months Spotify changed the way Amazon Alexa is playing music. Before the change, the shuffle option wasn't active until you told Alexa "Enable Shuffle". If you say "Play my liked songs", ...
  • 319 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Your Library
  • 319 Views
  • 0 replies
  • 1 likes

Superuser Contribution My Liked Songs disappear on desktop app but visible on mobile/web

When I open spotify on my desktop app or on my brothers desktop app, I click on my "Liked songs" and It says "go to browse". I can see all my 532 liked songs on my mobile app and on web player. But couple of days ago they disappeared on the desktop a...

  • Visitor
  • When I open spotify on my desktop app or on my brothers desktop app, I click on my "Liked songs" and It says "go to browse". I can see all my 532 liked songs on my mobile app and on web player. But c...
  • Elena
  • Moderator
  • 591 Views
  • 6 replies
  • 0 likes
  • 591 Views
  • 6 replies
  • 0 likes

desktop vs mobile - no "songs I love" and "saved from radio"

Premium (classic, from today Duo but these problems are older than the new piano)Italy Desktop: MacOS MojaveMobile: Android 9.1.0.252 Huawai It looks like my desktop version of spotify is frozen since 2019. Only few playlists work right, surely not t...

  • Casual Listener
  • Premium (classic, from today Duo but these problems are older than the new piano) Italy   Desktop: MacOS Mojave Mobile: Android 9.1.0.252 Huawai   It looks like my desktop version of ...
  • 224 Views
  • 0 replies
  • 1 likes
  • 224 Views
  • 0 replies
  • 1 likes

Superuser Contribution Why can't i add podcasts to my playlist?

PlanFree/PremiumCountry Device Operating System My Question or IssueThere isn't a option to add a podcast to my playlist, how is this possible?

  • Visitor
  • Plan Free/Premium Country   Device   Operating System     My Question or Issue There isn't a option to add a podcast to my playlist, how is this possible?
  • Ivan
  • Spotify Legend
  • 12537 Views
  • 6 replies
  • 19 likes
  • 12537 Views
  • 6 replies
  • 19 likes

Lost songs from my playlist

PlanPremiumCountryUcraineOperating SystemWindows 10,etc My Question or IssueHello. I've lost some songs from my playlist. Now i have only 8, but it was much more, maybe 30 or 40 or even more! How come?

  • Casual Listener
  • Plan Premium Country Ucraine Operating System Windows 10,etc   My Question or Issue Hello. I've lost some songs from my playlist. Now i have only 8, but it was much more, maybe 30 or 40 ...
  • yuraf640
  • Casual Listener
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Song availability keeps changing over time

PlanPremiumCountryThailand DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueOver the months different songs seem to become unavailable and then available again. For example now songs of artists such as Rodriguez, Tame Impala, Pete ...

  • Visitor
  • Plan Premium Country Thailand   Device Google Pixel 4a Operating System Android 11   My Question or Issue Over the months different songs seem to become unavailable and then avai...
  • Emilia_8
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

How to listen to certain music without it showing up on my end of the year playlist or stats

When I study, I listen to instrumental music to keep me focused on repeat for hours at a time. I love when Spotify makes the "made for you" playlists and the end of the year playlist with all my stats but I am afraid that my normal music that I liste...

  • Newbie
  • When I study, I listen to instrumental music to keep me focused on repeat for hours at a time. I love when Spotify makes the "made for you" playlists and the end of the year playlist with all my stat...
  • Emilia_8
  • Community Legend
  • 2378 Views
  • 1 replies
  • 0 likes
  • 2378 Views
  • 1 replies
  • 0 likes

Please Add a Separate Section For Podcasts

My Question or Issue I really miss the way spotify was set up over a year ago. I was happy with the approaches that the app took to helping me find new music and listen to my favorites while keeping track of new stuff I was listening to (i.e. extensi...

  • Casual Listener
  • My Question or Issue   I really miss the way spotify was set up over a year ago. I was happy with the approaches that the app took to helping me find new music and listen to my favorites while...
  • 521 Views
  • 0 replies
  • 0 likes
  • music
    Podcasts
    Recently Played
    UI
  • 521 Views
  • 0 replies
  • 0 likes

My playlists do not update on desktop

PlanPremiumCountryUnited StatesDeviceiPhone XS and desktopOperating SystemiOS and Windows OS My Question or IssueMy playlists do not update on desktop. I have tried restarting my computer, logging off and on, closing and reopening the Spotify app. On...

  • Visitor
  • Plan Premium Country United States Device iPhone XS and desktop Operating System iOS and Windows OS   My Question or Issue My playlists do not update on desktop. I have tried restartin...
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Playlist stuck on home

PlanPremiumCountryAustria DevicePCOperating SystemWindows 10 My Question or Issue There has been multiple time my account has been hacked and i changed my password everytime. Someone played music from a playlist on my account and ever since then, thi...

  • Casual Listener
  • Plan Premium Country Austria   Device PC Operating System Windows 10   My Question or Issue   There has been multiple time my account has been hacked and i changed my passw...
  • Terra1661
  • Casual Listener
  • 772 Views
  • 2 replies
  • 0 likes
  • 772 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto added songs into playlist

PlanFreeCountryUnited States DeviceMoto G5 PlusOperating SystemAndroid Oreo My Question or IssueI have over 15 songs in my playlist but Spotify is still adding in its suggested songs. I didn't press the "Add Songs" button, so I shouldn't be hearing a...

  • Visitor
  • Plan Free Country United States  Device Moto G5 Plus Operating System Android Oreo   My Question or Issue I have over 15 songs in my playlist but Spotify is still adding in i...
  • Alex
  • Spotify Legend
  • 1110 Views
  • 3 replies
  • 0 likes
  • 1110 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artists Unfollowed (seemingly) At Random

PlanPremiumCountryUSADeviceOccurs when on login to Spotify on my iPhone XR, PC or Mac My Question or IssueI have been noticing that artists I follow on Spotify will randomly be unfollowed. I do not see a clear pattern or length of time between follow...

  • Casual Listener
  • Plan Premium Country USA Device Occurs when on login to Spotify on my iPhone XR, PC or Mac   My Question or Issue I have been noticing that artists I follow on Spotify will randomly be u...
  • Elena
  • Moderator
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Editing Saved Albums

I'm a new Premium user trying to decide if Spotify works for me. I just saved an album to my library as a test. It has several annoying bonus tracks on it. I only wanted the tracks that on the album as originally intended. How do I remove the bonus t...

  • Regular
  • I'm a new Premium user trying to decide if Spotify works for me.  I just saved an album to my library as a test.  It has several annoying bonus tracks on it.  I only wanted the tracks ...
  • KingWeenis
  • Regular
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Why can't i add the different songs to my "liked songs" playlist anymore?

PlanPremiumCountryRussiaDeviceHonor 8AOperating SystemAndroid 9 My Question or IssueHello to everyone!I need a help. Not so long ago i found some kind of problem with option of "like the songs" (sorry, if i wrote the wrong name, i'm using Russian ver...

  • Visitor
  •   Plan Premium Country Russia Device Honor 8A Operating System Android 9   My Question or Issue Hello to everyone! I need a help. Not so long ago i found some kind of problem wi...
  • user-removed
  • Not applicable
  • 2199 Views
  • 2 replies
  • 0 likes
  • 2199 Views
  • 2 replies
  • 0 likes

Older Unplayed Episodes Not Listed in Library > Podcast > Episodes

Plan: FreeCountry: USADevice: iPhone 6sOperating System: iOS 10 13.7 My Question or Issue:I recently started following some new podcasts. I have never listened to any of their episodes. When I went into My Library > Podcasts > Episodes, not all the E...

  • Visitor
  • Plan: Free Country: USA Device: iPhone 6s Operating System: iOS 10 13.7   My Question or Issue: I recently started following some new podcasts. I have never listened to...
  • 436 Views
  • 0 replies
  • 1 likes
  • episodes
    older episodes
    Podcast Episodes
    Podcasts
    Your Library
  • 436 Views
  • 0 replies
  • 1 likes

Superuser Contribution All my liked songs were removed

PlanPremiumCountryUSADeviceLGV30Operating System Android Oreo My Question or IssueSo my spotify has been slow and extremely buggy on mobile. I tried closing all my apps. Refreshing, changing internet to see if anything improved. Nothing did. I tried ...

  • Newbie
  • Plan Premium Country USA Device LGV30 Operating System  Android Oreo   My Question or Issue So my spotify has been slow and extremely buggy on mobile. I tried closing all my ...
  • Ivan
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Local Files don't play over Bluetooth

I managed to get local files from iTunes on a Spotify playlist. The files play on my iPhone speaker but I CAN'T play the local files over Bluetooth. Why can't I play local files over Bluetooth? PlanPremiumCountryNew ZealandDevice(iPhone 7)Operating S...

  • Casual Listener
  • I managed to get local files from iTunes on a Spotify playlist. The files play on my iPhone speaker but I CAN'T play the local files over Bluetooth. Why can't I play local files over Bluetooth? ...
  • justfinendandy
  • Casual Listener
  • 387 Views
  • 1 replies
  • 2 likes
  • 387 Views
  • 1 replies
  • 2 likes

Songs Playing That I Hate & Never Added

I've had several songs that continue to add themselves to playlists that I've never added and do not want to listen to. I've blocked the artist yet the songs continue to show up and play. Specifically being added to Your Daily Drive playlist amongst ...

  • Visitor
  • I've had several songs that continue to add themselves to playlists that I've never added and do not want to listen to. I've blocked the artist yet the songs continue to show up and play. Specificall...
  • Billy-J
  • Spotify Star
  • 504 Views
  • 1 replies
  • 2 likes
  • blocked
    blocked songs
    I can't play just one album or playlist.
    I hate this artist
    I hate this song
    unwanted
    unwanted songs
  • 504 Views
  • 1 replies
  • 2 likes

Improved Sorting Options for Users

PlanFree/Premium Device - All Devices Desktop/Mobile/TabletsOperating System - All Systems/ Operating Systems My Question or IssueIt would be nice if users could have the added flexibility of sorting by Beats Per Minute. I personally like this becaus...

  • Casual Listener
  •   Plan Free/Premium   Device - All Devices Desktop/Mobile/Tablets Operating System - All Systems/ Operating Systems    My Question or Issue It would be nice if users could...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 1 likes
  • 362 Views
  • 1 replies
  • 1 likes

Top Genres Not Updating

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 10 My Question or Issue About two/three months ago I listened to a 10 hour long 70s Rock playlist and Rock started showing up in my #2 top genre spot. The only songs I've listen...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 10   My Question or Issue    About two/three months ago I listened to a 10 hour long 70s Rock ...
  • 799 Views
  • 0 replies
  • 1 likes
  • 799 Views
  • 0 replies
  • 1 likes