Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • PaulaDella
  • Casual Listener
  • 190651 Views
  • 1642 replies
  • 23 likes
  • 190651 Views
  • 1642 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mixyye
  • Casual Listener
  • 229357 Views
  • 74 replies
  • 81 likes
  • 229357 Views
  • 74 replies
  • 81 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Tbn
  • Visitor
  • 81914 Views
  • 160 replies
  • 41 likes
  • 81914 Views
  • 160 replies
  • 41 likes

Solved!! Playlist ruined

PlanPremiumCountryKSADevice(Honor View 20, Xbox One X, Acer laptop)Operating System(Android, Windows 10, Xbox.) My Question or IssueSome random person or bot got into my collaborate playlist and added thousands of songs and ruined it all for me. Mind...

  • Casual Listener
  • Plan Premium Country KSA Device (Honor View 20, Xbox One X, Acer laptop) Operating System (Android, Windows 10, Xbox.)   My Question or Issue Some random person or bot got into my coll...
  • MoSmith
  • Casual Listener
  • 1139 Views
  • 1 replies
  • 0 likes
  • 1139 Views
  • 1 replies
  • 0 likes

Capa da playlist não aparece.

PlanPremiumCountryBrasilDevice(iPhone 11)Operating System(iOS 13) My Question or Issue(PT-BR) - Eu fiz uma playlist, criei uma capa para ela mas quando eu tento compartilhar ela em minhas redes sociais não aparece a capa que eu adicionei. O que faço ...

  • Visitor
  • Plan Premium Country Brasil Device (iPhone 11) Operating System (iOS 13)   My Question or Issue (PT-BR) - Eu fiz uma playlist, criei uma capa para ela mas quando eu tento compartilhar ...
  • 566 Views
  • 0 replies
  • 0 likes
  • 566 Views
  • 0 replies
  • 0 likes

Solved!! What's the point of following an artist?

PlanPremiumDeviceGoogle Pixel 2XL, iPad Pro, HP LaptopOperating SystemLatest Android, iOS, Windows, also latest versions of Spotify My Question or IssueI know this question has been asked multiple times before, but the most recent I could find was fr...

  • Casual Listener
  • Plan Premium Device Google Pixel 2XL, iPad Pro, HP Laptop Operating System Latest Android, iOS, Windows, also latest versions of Spotify   My Question or Issue I know this question has b...
  • pepe9974
  • Casual Listener
  • 4414 Views
  • 2 replies
  • 1 likes
  • 4414 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't delete a folder.

I made a folder and now, no matter how many times I try to delete it, it won't go away.

  • Visitor
  • I made a folder and now, no matter how many times I try to delete it, it won't go away.
  • Elena
  • Moderator
  • 1461 Views
  • 2 replies
  • 0 likes
  • 1461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random songs are playing in my library I’ve never seen before.

Plan • StudentPremiumCountry • USA Device(iPhone 8 My Question or IssueI always listen to the same playlist every time I use this app, got about 200 songs and counting, I know it to heart at this point based off the first 5 seconds what song is start...

  • Visitor
  • Plan • Student Premium Country • USA   Device (iPhone 8 😎   My Question or Issue I always listen to the same playlist every time I use this app, got about 200 songs and counti...
  • Mario
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't unlike old local files songs

PlanPremium Operating SystemWindows 10 As it says, I can't unlike few greyed songs imported from local files. When on deskop, I go to the "liked" catalog, then find the song and click the heart but nothing happens, clicking on it and pressing "delete...

  • Casual Listener
  • Plan Premium   Operating System Windows 10   As it says, I can't unlike few greyed songs imported from local files. When on deskop, I go to the "liked" catalog, then find the song and...
  • Ivan
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 4 likes
  • 437 Views
  • 1 replies
  • 4 likes

Can't put new songs in some playlists

I am a Premium family user since last year. I am not sure from when but probably since then (I had an individual account before that) i can only download songs to one of my several playlists. I have tried deleting and restarting the Spotify app, down...

  • Visitor
  • I am a Premium family user since last year. I am not sure from when but probably since then (I had an individual account before that) i can only download songs to one of my several playlists. I have ...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Following Artist only 1 song

PlanPremiumCountryNew ZealandDeviceHP Laptop Windows 10 and LG smartphone AndroidOperating SystemAndroid Ver 9 / Windows 10 My Question or IssueWhen I follow some artists I see only 1 song when I go to this artist. I already tried to remove the artis...

  • Casual Listener
  • Plan Premium Country New Zealand Device HP Laptop Windows 10 and LG smartphone Android Operating System Android Ver 9 / Windows 10   My Question or Issue When I follow some artists I s...
  • PeterNZ61
  • Casual Listener
  • 1352 Views
  • 3 replies
  • 0 likes
  • Following Artist
  • 1352 Views
  • 3 replies
  • 0 likes

Solved!! Unknown songs in the favorites

Pemium For FamilyTurkey Device(iPhone 6S Plus)Operating System(iOS 11) My Question or IssueHi,I've just checked Favorites Songs menu under Library and I realized there are 582 favorites songs and only 4 songs belong to me others not. I am pretty sure...

  • Casual Listener
  •   Pemium For Family Turkey   Device (iPhone 6S Plus) Operating System (iOS 11)   My Question or Issue Hi, I've just checked Favorites Songs menu under Library and I realized...
  • desiredesire
  • Casual Listener
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Likes disappear

PlanPremiumCountryGermanyDevice Operating SystemWindows 10 and Android My Question or IssueSince some weeks my likes disappear, meaning that songs that I like will aapear shortly after I liked them in the liked songs playlist. After a while the likes...

  • Visitor
  • Plan Premium Country Germany Device   Operating System Windows 10 and Android   My Question or Issue Since some weeks my likes disappear, meaning that songs that I like will aapea...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Other people can't find my playlist when they search for it.

I made playlist, made it public, made it collaborative, and people can't find it whenever they search. Even If they tap "all playlist" there's nothing in there. I'm worried my playlist can't be seen by other people.

  • Gig Goer
  • I made playlist, made it public, made it collaborative, and people can't find it whenever they search. Even If they tap "all playlist" there's nothing in there. I'm worried my playlist can't be seen ...
  • 408 Views
  • 0 replies
  • 0 likes
  • music exchange
  • 408 Views
  • 0 replies
  • 0 likes

No longer able to view songs listed by artist

Yesterday I went to turn on some music, and went to "My Library" and "Artists", only to find 5 artists out of an approximate 50 that I have saved. What happened? I can't imagine this is an update, as sorting music by artist has to be the most common ...

  • Casual Listener
  • Yesterday I went to turn on some music, and went to "My Library" and "Artists", only to find 5 artists out of an approximate 50 that I have saved. What happened? I can't imagine this is an update, as...
  • miteyf
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Import your music - feature does not work

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid v10 My Question:I've asked this before and gotten no answers. I also cannot find the answer anywhere online. Basically, in the app (on your mobile) there's a feature labelled,...

  • Music Fan
  • Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android v10   My Question: I've asked this before and gotten no answers. I also cannot find the answer anywher...
  • ArmourDyldo
  • Music Fan
  • 1327 Views
  • 2 replies
  • 0 likes
  • import
    local
    local music
    music
    Playlists
  • 1327 Views
  • 2 replies
  • 0 likes

How to unblock a song you don't intend to block at all?

PlanPremiumCountryTaiwan DeviceSony X1Operating SystemAndroid 10 My Question or IssueI was listening to a randomly played song, and accidentally press the block button before I could glimpse the song's name or decide I like it or not, and I don't see...

  • Newbie
  • Plan Premium Country Taiwan   Device Sony X1 Operating System Android 10   My Question or Issue I was listening to a randomly played song, and accidentally press the block button...
  • OneByBoo
  • Roadie
  • 3088 Views
  • 1 replies
  • 1 likes
  • block song
  • 3088 Views
  • 1 replies
  • 1 likes

Djay Pro and Spotify Integration

Plan: Premium (since 2010)Country: UK My Issue:Anyone using Algoriddim's Djay Pro 2 knows by now that the mixing software is losing integrated access to Spotify by July 2020. Algoriddim have helpfully offered clear instructions for how to migrate to ...

  • Casual Listener
  • Plan: Premium (since 2010) Country: UK   My Issue: Anyone using Algoriddim's Djay Pro 2 knows by now that the mixing software is losing integrated access to Spotify by July 2020. Algori...
  • OneByBoo
  • Roadie
  • 1475 Views
  • 1 replies
  • 0 likes
  • algoriddim
    Djay
    integration
    migration
    mixing
    pro
    software
  • 1475 Views
  • 1 replies
  • 0 likes

Solved!! Delete

Hi I have a playlist which is Top Songs 2017 I can’t seem to delete these songs as I normally can ,any ideas please. Many thanks

  • Music Fan
  • Hi I have a playlist which is Top Songs 2017 I can’t seem to delete these songs as I normally can ,any ideas please. Many thanks
  • lblbkb
  • Music Fan
  • 418 Views
  • 2 replies
  • 1 likes
  • 418 Views
  • 2 replies
  • 1 likes

Local Files won´t play in my phone/tablet

I have some music in my laptop, which I now added to my playlists in Spotify by enabling the Local Files function. In my laptop they play normally, but when I try to listen to them in another device, the songs appear unavailable. PlanPremium DeviceiP...

  • Visitor
  • I have some music in my laptop, which I now added to my playlists in Spotify by enabling the Local Files function. In my laptop they play normally, but when I try to listen to them in another device,...
  • user-removed
  • Not applicable
  • 482 Views
  • 2 replies
  • 2 likes
  • 482 Views
  • 2 replies
  • 2 likes

Almost all of my favorited songs under "artists" are missing

PlanFreeCountry DeviceallOperating Systemn/a My Question or Issuein the last couple months, when I click on "artists" under "my library," practically all of my favorited songs are missing - there are 10 artists remaining; if i added a song to a custo...

  • Visitor
  • Plan Free Country   Device all Operating System n/a   My Question or Issue in the last couple months, when I click on "artists" under "my library," practically all of my favorited...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Improve new release and discover playlist

Hello,I would like to know how to adjust my musical preferences to improve new release playlist ? My spotify account is already over 6 years old and my musical tastes have changed. The "discover weekly" and "new release" playlists offer me a lot of m...

  • Newbie
  • Hello, I would like to know how to adjust my musical preferences to improve new release playlist ? My spotify account is already over 6 years old and my musical tastes have changed. The "discover we...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Solved!! Keeping albums and playlists after joining a family account

Plans: Premium and Family Hi all, My partner already has a Premium account via the Apple Store. Since we are set up as a family on Apple's ecosystem, somehow my credit card is charged for my partner's premium account. That's fine. However, I wanted t...

  • Casual Listener
  • Plans: Premium and Family   Hi all,   My partner already has a Premium account via the Apple Store. Since we are set up as a family on Apple's ecosystem, somehow my credit card is charg...
  • user-removed
  • Not applicable
  • 960 Views
  • 3 replies
  • 1 likes
  • 960 Views
  • 3 replies
  • 1 likes