Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 237289 Views
  • 75 replies
  • 83 likes
  • 237289 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • mcsound2
  • Casual Listener
  • 92925 Views
  • 193 replies
  • 41 likes
  • 92925 Views
  • 193 replies
  • 41 likes

Solved!! Deleted Song

Plan: Premium Device: allMy Question or Issue Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my account to yesterdays settings or tell me the song i deleted. i provide my UserID /name...

  • Casual Listener
  • Plan: Premium     Device: all My Question or Issue   Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my acc...
  • CrusoeNC
  • Casual Listener
  • 757 Views
  • 2 replies
  • 0 likes
  • deleted song
  • 757 Views
  • 2 replies
  • 0 likes

Missing podcasts

PlanPremiumCountryIsraelDevicePC, Samsung S8+ ,WebplayerOperating SystemWindows 10, Android 9 My Question or IssueIn the last week lots of podcasts disappeared from my library , I had a week ago above 10 shows, and I have just 1, I don't even find th...

  • Casual Listener
  • Plan Premium Country Israel Device PC, Samsung S8+ ,Webplayer Operating System Windows 10, Android 9   My Question or Issue In the last week lots of podcasts disappeared from my librar...
  • Zeetek
  • Music Fan
  • 567 Views
  • 2 replies
  • 0 likes
  • 567 Views
  • 2 replies
  • 0 likes

Why Can't I make a Playlist of Podcast Episodes?

I'd love to be able to make a playlist of individual podcast episodes I find interesting to come back to and listen later (when I'm not pretending to be resident office DJ). But I discovered this morning, you can't make a playlist of podcast episodes...

  • Newbie
  • I'd love to be able to make a playlist of individual podcast episodes I find interesting to come back to and listen later (when I'm not pretending to be resident office DJ). But I discovered this mor...
  • illya
  • Music Fan
  • 2519 Views
  • 2 replies
  • 37 likes
  • 2519 Views
  • 2 replies
  • 37 likes

Playlist on a Smart TV

PlanPremiumCountryPortugalDeviceLG Smart TVOperating System My Question or IssueSince a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300.I've re-install the app the the problem continues.

  • Regular
  • Plan Premium Country Portugal Device LG Smart TV Operating System   My Question or Issue Since a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300. I've re-i...
  • nahyden69
  • Regular
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to delete daily drive playlist

How can I delete the daily drive playlist? Everytime I get in my car it is constantly poping up to the top of my suggested lists and in my daily mixes in apple car play. Because it always the first on my suggested list I am always constantly tapping ...

  • Visitor
  • How can I delete the daily drive playlist? Everytime I get in my car it is constantly poping up to the top of my suggested lists and in my daily mixes in apple car play. Because it always the first o...
  • fraktalisman
  • Roadie
  • 3003 Views
  • 4 replies
  • 5 likes
  • apple
    Apple Car Play
    Daily Drive
    iOS
  • 3003 Views
  • 4 replies
  • 5 likes

Superuser Contribution Duplicate Songs

I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage? PlanPremiumCountryUSADeviceComputer, phoneOperating SystemA...

  • Visitor
  • I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage?   ...
  • Mario
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists

Hi i need help with that:i have some song in „playlist“ i like <3...can i move them all at once in some playlist ? or can i do playlist with public for everyone?

  • Visitor
  • Hi i need help with that: i have some song in „playlist“ i like <3...can i move them all at once in some playlist ?  or can i do playlist with ❤️ public for everyone? 
  • Mario
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grayed out songs

So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app and and some local songs that play on desktop, but...

  • Visitor
  • So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app...
  • Ivan
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

ALMOST ALL SONGS VANISHED from a collaborative playlist-please help!

 I have created a collaborative list and after having collected almost 500songs (35hours of music) most of the songs vanished from the list after a month!!we created it from almost a scratch and it happened for the second time!!more than 200songs are...

DE6FD3D0-BAAC-4E4A-9C85-3F9AF4D1D13B.jpeg
  • Visitor
  •   I have created a collaborative list and after having collected almost 500songs (35hours of  music) most of the songs vanished from the list after a month!! we created it from almost a sc...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

[Playlists] fix spotify please

Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists and songs that I have gone tired of listening to / ...

  • Casual Listener
  • Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists ...
  • 446 Views
  • 0 replies
  • 4 likes
  • Playlists
  • 446 Views
  • 0 replies
  • 4 likes

Solved!! Identify the playlist that's currently playing

I love Spotify and I use it all the time. Every now and then it frustrates me with some glaring omission, though. I found a great playlist in the new Discover feed, and I'm listening to it right now. Trouble is, I restarted Spotify, and now I can't s...

  • Regular
  • I love Spotify and I use it all the time. Every now and then it frustrates me with some glaring omission, though.   I found a great playlist in the new Discover feed, and I'm listening to it...
  • rsynnest
  • Newbie
  • 84284 Views
  • 57 replies
  • 19 likes
  • 84284 Views
  • 57 replies
  • 19 likes

Certain Band STILL not playing

okay, I have seen several topics on this and all say it has been resolved in response, but I’ve done everything in the world (redownloading app, turning off internet, ect) and I STILL can’t play songs from a certain band, specifically Panic at the Di...

  • Casual Listener
  • okay, I have seen several topics on this and all say it has been resolved in response, but I’ve done everything in the world (redownloading app, turning off internet, ect) and I STILL can’t play song...
  • TimmyNTommy
  • Casual Listener
  • 1135 Views
  • 4 replies
  • 0 likes
  • 1135 Views
  • 4 replies
  • 0 likes

Solved!! Current ads

I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of her music thanks if anyone could help.

  • Casual Listener
  • I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of h...
  • EthanS1
  • Community Legend
  • 909 Views
  • 3 replies
  • 0 likes
  • 909 Views
  • 3 replies
  • 0 likes

Local files

I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my playlist and everytime I try to get it back, it wo...

  • Visitor
  • I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my...
  • annavie
  • Newbie
  • 387 Views
  • 1 replies
  • 2 likes
  • 387 Views
  • 1 replies
  • 2 likes

Adding to playlist but not hearting the song approach?

PlanPremiumCountryIrrelevantDeviceIrrelevantOperating SystemIrrelevant My Question or IssueHi, Right off the bat I'd like to say that I know there's a similar, related topic to what I'm about to ask (https://community.spotify.com/t5/Your-Library/What...

  • Casual Listener
  • Plan Premium Country Irrelevant Device Irrelevant Operating System Irrelevant   My Question or Issue Hi,   Right off the bat I'd like to say that I know there's a similar, relat...
  • DeutscheGabanna
  • Casual Listener
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android & MacOS] Can't play track filtered in 'Liked Songs'

Premium userFrance Mobile : Xperia Z5 Compact - Android 7.1.1PC: Mac OS X 10.14.6 In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of the playlist and try to play.Nothing happen.This is working well on standard pl...

  • Casual Listener
  • Premium user France   Mobile : Xperia Z5 Compact - Android 7.1.1 PC: Mac OS X  10.14.6   In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of ...
  • morvonez
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Will Spotify ever add support for lossless files?

My personal music collection consists only of lossless music files. I would love to add these files to my personal Spotify playlists since a good portion is either restricted or unavailable on Spotify. At the very worst, I can always convert my desir...

  • Visitor
  • My personal music collection consists only of lossless music files. I would love to add these files to my personal Spotify playlists since a good portion is either restricted or unavailable on Spotif...
  • Elena
  • Moderator
  • 760 Views
  • 2 replies
  • 1 likes
  • 760 Views
  • 2 replies
  • 1 likes

Superuser Contribution Succesfull downloaded songs to macbook pro

My Question or IssueI am a Premuim customer I spent so many hours searching for the downloaded playlist in my laptop. I followed all instructions including tips on signing off my account to play the downloaded music, available but didn't succeed find...

  • Casual Listener
  •   My Question or Issue I am a Premuim customer  I spent so many hours searching for the downloaded playlist in my laptop. I followed all instructions including tips on signing off my acc...
  • Elena
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete Folder

I need help to delete playlists folders. I moved all my playlists out of them but there's no option for me to delete the now empty folders, on my desktop or on my phone.

  • Newbie
  • I need help to delete playlists folders. I moved all my playlists out of them but there's no option for me to delete the now empty folders, on my desktop or on my phone. 
  • Andy_O68
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes