Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usually do for everything I listen to. However, Discove...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany songs have disappeared from my "Liked Songs" playlist. The issue is NOT that they are gr...
I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it? And was your 2019 overview accurate? Premium, The Netherlands Huawei P9, Android
I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is that no longer available?
Hi! I first wanted to say that I'm really satisfied with the service you're providing. I'm using Premium Duo with my boyfriend since last year, and I haven't had any complaints so far. 5/5.The reason I'm writing is to inform and hopefully solve an is...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuedisable sugestions. How can I get rid of daily mixes and other anoying sugestions? There is a...
PlanPremiumOperating SystemAndroid Pie Issue:Ever since the June major "update" I've been missing my downloaded songs library and been listening less and less to Spotify. On the previous version, there was a tab where you could find all your download...
While listening to spotify "Radio" playlists, the current song is always displayed wrong. When using Connect f.e. Phone and Ps4 both display different songs but neither one of displayed songs are playing. Tried reinstalling, same issue persists
PlanPremiumCountryUnited KingdomDeviceiPhone 10 and iMac Operating SystemCatalina and 13.3 My Question or IssueI can't play the Lumineers any more, the songs are greyed out. Even when they are not greyed out e.g in a compilation album, I can play all...
i've been having this issue since i started importing local files into my desktop library, some songs above the 16-17 minute mark show their track durations as "0:01" or something similar instead of the actual time in the first screenshot the song "t...
Hi all fantastic music lovers My library is huge and so total in a mess. Is there a simple way to organize it for example in alphabetic order or other great way?Would love to see a video "How to organize you Spotify Library." wish you all a GREAT ONE...
PlanPremiumCountryTurkeyDeviceSamsung Galaxy note 9 and PCOperating SystemAndroid pie, Windows 10 My Question or IssueI recently have a problem with especially one of my playlist I listen often Nicholas Hooper — Harry Potter And The Half-Blood Prince...
PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemWindows 10 Home My Question or IssueHello--I was trying to add new Local Files to my Spotify but they are not syncing across my devices. I have added songs from the same album in the past to my ...
PlanPremiumCountryUSA DevicePC and AndroidOperating SystemWindows 10 My Question or IssueSpotify, why the **bleep** are you playing Usain Bolt songs without me asking? I have turned off the autoplay feature in the settings that plays 'similar' songs,...
I want to hide the two spotify created Top songs of 2018 and top songs of 2017 playlists in the "made for you" section. Is there an option to hide them or delete them?
Hi, Spotify recently added the "best of your decade" playlist.Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of the ones I know are just the opposite of what I usually h...
PlanPremiumCountryUSADevice(Macbook)Operating System(macOS Catalina) My Question or IssueRecently I've noticed that when I play songs in my "Liked Songs" sorted in any kind of order, the order I'm being shown isn't the playback order. For example, if...
PlanPremiumDeviceWindows PC and Samsung PhoneOperating SystemWindows & AndroidMy Question or IssueWhen I tried Spotify a couple of years ago I was able to import playlists from ITunes to Spotify, I seem to remember this was really easy to do. Now I c...
PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9My Question or IssueWhen I use a shortcut (add to home screen) to play an album it automatically plays in shuffle mode. I like to think that artists and producers spend time creating albums i...
PlanPremiumCountryUSDeviceComputer, iPhone 11, got recently (Dec. 23, 2019)Operating SystemWindows 10, iOS 13.3Problem:This has happened to me on the 25th. Before the 25th of December, I had local files from my computer synced correctly to my mobile ...