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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 239646 Views
  • 77 replies
  • 84 likes
  • 239646 Views
  • 77 replies
  • 84 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • pmartinslima
  • Newbie
  • 95731 Views
  • 199 replies
  • 42 likes
  • 95731 Views
  • 199 replies
  • 42 likes

Superuser Contribution Artist rejected from playlists

PlanPremiumCountryFrance (sorry for my bad english)DeviceSony Xperia XA2 / PCOperating SystemAndroid 9 / Windows 10 My Question or IssueHello, I have a big problem with my playlists. One of my favorite artists is rejected from my playlists by the shu...

  • Visitor
  • Plan Premium Country France (sorry for my bad english) Device Sony Xperia XA2 / PC Operating System Android 9 / Windows 10   My Question or Issue Hello, I have a big problem with my pl...
  • Petya
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • need help
  • 522 Views
  • 1 replies
  • 0 likes

Every song on my playlist disappeared overnight

I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone completely deleted. I have no idea how this happened as...

  • Casual Listener
  • I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone comp...
  • OneByBoo
  • Roadie
  • 591 Views
  • 1 replies
  • 0 likes
  • Deleted songs
    empty playlist
  • 591 Views
  • 1 replies
  • 0 likes

Why are certain songs unavailable in the US?

PlanFree/PremiumCountryUSADevice(iPhone 8 Plus)Operating System(Windows 10) My Question or IssueWhy are songs such as Hang With Me - Avicii's Exclusive Club Mix unavailable? I can see it in the remixed album but it says it is unavailable? Thanks.

  • Casual Listener
  •   Plan Free/Premium Country USA Device (iPhone 8 Plus) Operating System (Windows 10)   My Question or Issue Why are songs such as Hang With Me - Avicii's Exclusive Club Mix unava...
  • AdamDamon
  • Spotify Star
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
  • 0 likes

Changing the cover of a playlist

I've been trying to do it on my chromebook, and I'm following the instructions provided on the website, but nothing is working. How do I do it properly and get it to work?

  • Casual Listener
  • I've been trying to do it on my chromebook, and I'm following the instructions provided on the website, but nothing is working. How do I do it properly and get it to work?
  • Emilia_8
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution exempt audiobooks from hot rotation and other song-related libraries

PlanPremiumCountryGermanyDeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueI love listening to audiobooks but they kind of scramble with the idea of song-related (virtual) libraries like hot-rotation, 2019 moste list...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue I love listening to audiobooks but they kind of scramble wit...
  • Peter
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 2 likes
  • audiobook
    libraries
  • 485 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Playlist] Song that you select “Start Radio” from is not included in the radio playlist

iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original song you were listing to is not included in the radio ...

  • Visitor
  • iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original s...
  • Petya
  • Community Legend
  • 1486 Views
  • 3 replies
  • 2 likes
  • iOS
    Radio
  • 1486 Views
  • 3 replies
  • 2 likes

Album not working: Divine Fits - A Thing Called Divine Fits

My Question or Issue The album mentioned above just isn't working. Every song plays for a few seconds then it stops & skips to the next song. Happens for every song on the album.

  • Casual Listener
  • My Question or Issue   The album mentioned above just isn't working. Every song plays for a few seconds then it stops & skips to the next song. Happens for every song on the album.
  • OneByBoo
  • Roadie
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly - Shuffle/Repeat Issues

I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usually do for everything I listen to. However, Discove...

  • Newbie
  • I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usua...
  • Mario
  • Spotify Legend
  • 2259 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
    repeat
    shuffle
  • 2259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many liked songs suddenly missing from "Liked Songs" playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany songs have disappeared from my "Liked Songs" playlist. The issue is NOT that they are gr...

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  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Many so...
  • Mario
  • Spotify Legend
  • 993 Views
  • 3 replies
  • 0 likes
  • 993 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution 2019 overview

I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it? And was your 2019 overview accurate? Premium, The Netherlands Huawei P9, Android

  • Newbie
  • I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it?   And was your 2019 overview accurate?    Premium, The Netherlands   Huawei ...
  • Mario
  • Spotify Legend
  • 981 Views
  • 3 replies
  • 0 likes
  • 981 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Wrapped 2019 - playlist but no year in review

I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is that no longer available?

  • Casual Listener
  •   I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is tha...
  • Mario
  • Spotify Legend
  • 795 Views
  • 1 replies
  • 2 likes
  • 795 Views
  • 1 replies
  • 2 likes

Duo mix playlist doesn't upload

Hi! I first wanted to say that I'm really satisfied with the service you're providing. I'm using Premium Duo with my boyfriend since last year, and I haven't had any complaints so far. 5/5.The reason I'm writing is to inform and hopefully solve an is...

  • Visitor
  • Hi! I first wanted to say that I'm really satisfied with the service you're providing. I'm using Premium Duo with my boyfriend since last year, and I haven't had any complaints so far. 5/5. The reas...
  • 445 Views
  • 0 replies
  • 0 likes
  • Duo Mix
  • 445 Views
  • 0 replies
  • 0 likes

Solved!! disable sugestions. How can I get rid of daily mixes and other anoying sugestions?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuedisable sugestions. How can I get rid of daily mixes and other anoying sugestions? There is a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue disabl...
  • user-removed
  • Not applicable
  • 814 Views
  • 2 replies
  • 0 likes
  • 814 Views
  • 2 replies
  • 0 likes

Superuser Contribution Where's my downloaded library?

PlanPremiumOperating SystemAndroid Pie Issue:Ever since the June major "update" I've been missing my downloaded songs library and been listening less and less to Spotify. On the previous version, there was a tab where you could find all your download...

  • Newbie
  • Plan Premium Operating System Android Pie   Issue: Ever since the June major "update" I've been missing my downloaded songs library and been listening less and less to Spotify.   On...
  • Mario
  • Spotify Legend
  • 1582 Views
  • 1 replies
  • 2 likes
  • downloaded
    downloads
  • 1582 Views
  • 1 replies
  • 2 likes

Random song displayed

While listening to spotify "Radio" playlists, the current song is always displayed wrong. When using Connect f.e. Phone and Ps4 both display different songs but neither one of displayed songs are playing. Tried reinstalling, same issue persists

  • Visitor
  • While listening to spotify "Radio" playlists, the current song is always displayed wrong. When using Connect f.e. Phone and Ps4 both display different songs but neither one of displayed songs are pla...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Solved!! I can't play the Lumineers any more

PlanPremiumCountryUnited KingdomDeviceiPhone 10 and iMac Operating SystemCatalina and 13.3 My Question or IssueI can't play the Lumineers any more, the songs are greyed out. Even when they are not greyed out e.g in a compilation album, I can play all...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 10 and iMac  Operating System Catalina and 13.3   My Question or Issue I can't play the Lumineers any more, the songs are greyed ...
  • Emilia_8
  • Community Legend
  • 1005 Views
  • 3 replies
  • 0 likes
  • 1005 Views
  • 3 replies
  • 0 likes

local files above a certain duration showing incorrect time?

i've been having this issue since i started importing local files into my desktop library, some songs above the 16-17 minute mark show their track durations as "0:01" or something similar instead of the actual time in the first screenshot the song "t...

  • Visitor
  • i've been having this issue since i started importing local files into my desktop library, some songs above the 16-17 minute mark show their track durations as "0:01" or something similar instead of ...
  • AeroZ
  • Composer
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Solved!! How to Organize the Library?

Hi all fantastic music lovers My library is huge and so total in a mess. Is there a simple way to organize it for example in alphabetic order or other great way?Would love to see a video "How to organize you Spotify Library." wish you all a GREAT ONE...

  • Casual Listener
  • Hi all fantastic music lovers 😎❤️ My library is huge and so total in a mess.  Is there a simple way to organize it for example in alphabetic order or other great way? Would love to see ...
  • Emilia_8
  • Community Legend
  • 1625 Views
  • 3 replies
  • 0 likes
  • 1625 Views
  • 3 replies
  • 0 likes

Solved!! Can't play tracks in my playlist

PlanPremiumCountryTurkeyDeviceSamsung Galaxy note 9 and PCOperating SystemAndroid pie, Windows 10 My Question or IssueI recently have a problem with especially one of my playlist I listen often Nicholas Hooper — Harry Potter And The Half-Blood Prince...

  • Regular
  • Plan Premium Country Turkey Device Samsung Galaxy note 9 and PC Operating System Android pie, Windows 10   My Question or Issue I recently have a problem with especially one of my...
  • 11122980968
  • Regular
  • 1327 Views
  • 5 replies
  • 0 likes
  • disabled_tracks
  • 1327 Views
  • 5 replies
  • 0 likes

Local Files Not Syncing

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemWindows 10 Home My Question or IssueHello--I was trying to add new Local Files to my Spotify but they are not syncing across my devices. I have added songs from the same album in the past to my ...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Pro Operating System Windows 10 Home   My Question or Issue Hello--I was trying to add new Local Files to my Spotify but they are not syncing ...
  • 471 Views
  • 0 replies
  • 0 likes
  • 471 Views
  • 0 replies
  • 0 likes