Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • raiccheese
  • Newbie
  • 247186 Views
  • 82 replies
  • 87 likes
  • 247186 Views
  • 82 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Kliko
  • Casual Listener
  • 105529 Views
  • 228 replies
  • 43 likes
  • 105529 Views
  • 228 replies
  • 43 likes

Solved!! Can't play tracks in my playlist

PlanPremiumCountryTurkeyDeviceSamsung Galaxy note 9 and PCOperating SystemAndroid pie, Windows 10 My Question or IssueI recently have a problem with especially one of my playlist I listen often Nicholas Hooper — Harry Potter And The Half-Blood Prince...

  • Regular
  • Plan Premium Country Turkey Device Samsung Galaxy note 9 and PC Operating System Android pie, Windows 10   My Question or Issue I recently have a problem with especially one of my...
  • 11122980968
  • Regular
  • 1360 Views
  • 5 replies
  • 0 likes
  • disabled_tracks
  • 1360 Views
  • 5 replies
  • 0 likes

Local Files Not Syncing

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemWindows 10 Home My Question or IssueHello--I was trying to add new Local Files to my Spotify but they are not syncing across my devices. I have added songs from the same album in the past to my ...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Pro Operating System Windows 10 Home   My Question or Issue Hello--I was trying to add new Local Files to my Spotify but they are not syncing ...
  • 480 Views
  • 0 replies
  • 0 likes
  • 480 Views
  • 0 replies
  • 0 likes

Solved!! Auto-Playing Songs I Have Zero Interest In

PlanPremiumCountryUSA DevicePC and AndroidOperating SystemWindows 10 My Question or IssueSpotify, why the **bleep** are you playing Usain Bolt songs without me asking? I have turned off the autoplay feature in the settings that plays 'similar' songs,...

  • Music Fan
  • Plan Premium Country USA  Device PC and Android Operating System Windows 10   My Question or Issue Spotify, why the **bleep** are you playing Usain Bolt songs without me asking? I...
  • Emilia_8
  • Community Legend
  • 962 Views
  • 1 replies
  • 0 likes
  • 962 Views
  • 1 replies
  • 0 likes

Can I hide top songs of 2018 and top songs of 2017 playlists?

I want to hide the two spotify created Top songs of 2018 and top songs of 2017 playlists in the "made for you" section. Is there an option to hide them or delete them?

  • Visitor
  • I want to hide the two spotify created Top songs of 2018 and top songs of 2017 playlists in the "made for you" section. Is there an option to hide them or delete them?
  • OneByBoo
  • Roadie
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

my best of decade playlist contains *NOTHING* I hear

Hi, Spotify recently added the "best of your decade" playlist.Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of the ones I know are just the opposite of what I usually h...

  • Music Fan
  • Hi, Spotify recently added the "best of your decade" playlist. Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of th...
  • FabioNapodano
  • Music Fan
  • 463 Views
  • 2 replies
  • 1 likes
  • 463 Views
  • 2 replies
  • 1 likes

Liked Songs not playing in displayed sorted order

PlanPremiumCountryUSADevice(Macbook)Operating System(macOS Catalina) My Question or IssueRecently I've noticed that when I play songs in my "Liked Songs" sorted in any kind of order, the order I'm being shown isn't the playback order. For example, if...

  • Casual Listener
  • Plan Premium Country USA Device (Macbook) Operating System (macOS Catalina)   My Question or Issue Recently I've noticed that when I play songs in my "Liked Songs" sorted in any kind o...
  • jsamonen
  • Newbie
  • 404 Views
  • 1 replies
  • 1 likes
  • 404 Views
  • 1 replies
  • 1 likes

How can I import playlists from ITunes to Spotify?

PlanPremiumDeviceWindows PC and Samsung PhoneOperating SystemWindows & AndroidMy Question or IssueWhen I tried Spotify a couple of years ago I was able to import playlists from ITunes to Spotify, I seem to remember this was really easy to do. Now I c...

  • Visitor
  • Plan Premium Device Windows PC and Samsung Phone Operating System Windows & Android My Question or Issue When I tried Spotify a couple of years ago I was able to import playlists from ITun...
  • szekowski
  • Regular
  • 678 Views
  • 2 replies
  • 0 likes
  • 678 Views
  • 2 replies
  • 0 likes

Albums automatically play in shuffle mode?

PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9My Question or IssueWhen I use a shortcut (add to home screen) to play an album it automatically plays in shuffle mode. I like to think that artists and producers spend time creating albums i...

  • Casual Listener
  •   Plan Premium Country USA Device Moto X4 Operating System Android 9 My Question or Issue When I use a shortcut (add to home screen) to play an album it automatically plays in shuffle ...
  • Inessu
  • Casual Listener
  • 1525 Views
  • 3 replies
  • 1 likes
  • 1525 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files wont sync to iPhone 11

PlanPremiumCountryUSDeviceComputer, iPhone 11, got recently (Dec. 23, 2019)Operating SystemWindows 10, iOS 13.3Problem:This has happened to me on the 25th. Before the 25th of December, I had local files from my computer synced correctly to my mobile ...

  • Casual Listener
  •   Plan Premium Country US Device Computer, iPhone 11, got recently (Dec. 23, 2019) Operating System Windows 10, iOS 13.3 Problem: This has happened to me on the 25th. Before the 25th o...
  • Guido
  • Spotify Legend
  • 772 Views
  • 2 replies
  • 0 likes
  • 772 Views
  • 2 replies
  • 0 likes

Superuser Contribution explicit songs

My Question or IssueI was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't working. Is it supposed to come back right away, should I wait? Or...

  • Visitor
  •   My Question or Issue I was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't worki...
  • Guido
  • Spotify Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files doesn't show up on mobile?

I've been troubleshooting local files for a while now. I made a local files playlist, I'm on the same wifi as my iPhone, I made sure that i can see unavailable songs, I've tried logging in and out of my account, I've tried resetting both my laptop an...

  • Visitor
  • I've been troubleshooting local files for a while now. I made a local files playlist, I'm on the same wifi as my iPhone, I made sure that i can see unavailable songs, I've tried logging in and out of...
  • Katerina
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • local files
  • 478 Views
  • 1 replies
  • 0 likes

Download saved albums for offline listening

PlanPremiumCountryTurkeyDeviceLaptop PCOperating SystemWindows 10 My Question or IssueLast month, I was on a Linux Machine, on Debian 10 Buster to be precise. It was amazing because it allowed me to download my saved Albums for offline listening. Yet...

  • Casual Listener
  • Plan Premium Country Turkey Device Laptop PC Operating System Windows 10   My Question or Issue Last month, I was on a Linux Machine, on Debian 10 Buster to be precise. It was amazing ...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

My music keeps switching automatically to song I have never listened to

This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign out of everywhere" option and have also changed my p...

  • Visitor
  • This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign o...
  • Emilia_8
  • Community Legend
  • 2167 Views
  • 1 replies
  • 0 likes
  • 2167 Views
  • 1 replies
  • 0 likes

Download maximum message despite just 11k songs

I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Canada.I also use Spotify on my Mac mini and Mac Air, but no...

  • Music Fan
  • I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Can...
  • OneByBoo
  • Roadie
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific Cross fade on playlists

PlanFamilyCountryU.S. DeviceGalaxy Note 9, PC, (Windows 10)Operating SystemWindows 10, Android, My Question or IssueCan I put in my own personal fade on a playlist like how on "I Love My 90's Hip-Hop" there are fades between songs specifically for th...

  • Visitor
  •   Plan Family Country U.S.  Device Galaxy Note 9, PC, (Windows 10) Operating System Windows 10, Android,    My Question or Issue Can I put in my own personal fade on a ...
  • 363 Views
  • 0 replies
  • 1 likes
  • 363 Views
  • 0 replies
  • 1 likes

Solved!! play in order or randomly? it never ends!

PlanPremiumCountryUSADeviceAcer Laptop windows 10 / LG K8+ Android smartphoneOperating Systemandroid / windows 10 My Question or Issuehey you guys. have you figured this out yet!? Nowadays, which is 3-4 weeks after I posted my final *supposed* soluti...

  • Gig Goer
  • Plan Premium Country USA Device Acer Laptop windows 10 / LG K8+ Android smartphone Operating System android / windows 10   My Question or Issue hey you guys.   have you figur...
  • ajetrumpet
  • Gig Goer
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution artists subsription

PlanPremiumCountryFranceDeviceiPhone X My Question or Issuehi team,my problem is that when i quit the app some artists subscriptions are cancelled(always the same for the moment),sorry for my bad english and can you help me ?Thanks.

  • Visitor
  •   Plan Premium Country France Device iPhone X     My Question or Issue hi team,my problem is that when i quit the app some artists subscriptions are cancelled(always the same...
  • user-removed
  • Not applicable
  • 970 Views
  • 10 replies
  • 0 likes
  • 970 Views
  • 10 replies
  • 0 likes

Local music on all platforms

PlanPremiumCountryUnited StatesDevicePlaystation 4, PCOperating SystemWindows 10My Question or IssueCan we get a feature that allows us to listen to local music on all platforms like being able to add music to custom playlists and be able to play the...

  • Visitor
  • Plan Premium Country United States Device Playstation 4, PC Operating System Windows 10 My Question or Issue Can we get a feature that allows us to listen to local music on all platforms lik...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

My playlist has been erased

Hi, I upgraded to spotify premium today but my original playlist has been erased? Would I be able to get it back onto my premium account? Thanks

  • Visitor
  • Hi,  I upgraded to spotify premium today but my original playlist has been erased?  Would I be able to get it back onto my premium account?  Thanks 
  • eltoch
  • Composer
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Unsual Activity

PlanPremiumCountryCyprusOperating SystemAndroid My Question or IssueFor a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my spotify account streams on an unknown chromecast device.

  • Visitor
  • Plan Premium Country Cyprus Operating System Android    My Question or Issue For a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my sp...
  • Emilia_8
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes