Help - Your Library

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Luan
Spotify Star
2024-04-16 6:46:57 PM
Tuesday
YoungYangYang
Visitor
242703 Views
79 replies
86 likes

242703 Views
79 replies
86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Luan
Spotify Star
2024-03-15 2:54:34 AM
Sunday
Ietsorigineels
Visitor
99735 Views
210 replies
44 likes

99735 Views
210 replies
44 likes

Freeze and crash spotify

PlanPremiumCountryArgentinaDeviceMacbook airOperating SystemmacOS sierra When i try to change the playlist place my spotify freeze and crash.My Question or Issue

Jmduarte98
Newbie
Plan Premium Country Argentina Device Macbook air Operating System macOS sierra When i try to change the playlist place my spotify freeze and crash. My Question or Issue
2019-12-08 8:44:36 PM
2019-12-08 10:03:45 PM
Billy-J
Spotify Star
427 Views
1 replies
0 likes
Crash
Freezing

427 Views
1 replies
0 likes

Spotify adding songs that i already have at the top of my list cant sort by added now

started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying

Envoyz
Visitor
started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying
2019-12-08 7:59:23 PM
616 Views
0 replies
0 likes

616 Views
0 replies
0 likes

My Spotify Decade Wrapped banner didn't appear

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, music and all of those things. And there's no e-mail ab...

AnBia
Visitor
My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, musi...
2019-12-08 5:54:28 PM
1653 Views
0 replies
0 likes
Troubleshooting
Wrapped 2019

1653 Views
0 replies
0 likes

Wrapped Missing 2019

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueMy Wrapped doesn't give me any statistics and just skips to a screen showing my past years' playlists. The url changes to "https://open.spotify.com/genre/2019-page?ineligib...

DooglesBugles
Casual Listener
Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue My Wrapped doesn't give me any statistics and just skips to a screen showing my past years' play...
2019-12-06 2:36:21 AM
2019-12-08 5:00:30 PM
IguanaSetup
Community Legend
2525 Views
3 replies
1 likes

2525 Views
3 replies
1 likes

Why Spotify keeps giving me suggested tracks even tho in my playlist there are more than 15 songs?

PlanFreeCountryItalyDeviceiPhone 8Operating SystemiOS 10My Question or IssueEven tho in my playlist there are more than 15 songs after a while Spotify starts giving me many suggested tracks

Lore_P
Visitor
Plan Free Country Italy Device iPhone 8 Operating System iOS 10 My Question or Issue Even tho in my playlist there are more than 15 songs after a while Spotify starts giving me many sugges...
2019-12-08 1:39:59 PM
663 Views
0 replies
0 likes

663 Views
0 replies
0 likes

No album covers for local files

PlanPremiumDeviceMacBook ProOperating SystemMacOS Mojave 10.14.5 Most of the local files I have uploaded have had cover photos but I just tried to upload another and it did not. I tried scaling the image size down to 300x300 and also uploading the sa...

r_furey
Newbie
Plan Premium Device MacBook Pro Operating System MacOS Mojave 10.14.5 Most of the local files I have uploaded have had cover photos but I just tried to upload another and it did not. I ...
2019-11-27 7:16:08 AM
2019-12-08 1:23:19 PM
AeroZ
Composer
859 Views
4 replies
0 likes
Album Cover
local files

859 Views
4 replies
0 likes

Podcast subscription

Plan PremiumCountry FranceDevice Desktop pcOperating System Linux/FedoraMy Question or IssueI recently started to listen to some podcast, and subscribed to some of them, thinking I would like to listen them again later. Now, curiously, it seems my li...

josuat
Newbie
Plan Premium Country France Device Desktop pc Operating System Linux/Fedora My Question or Issue I recently started to listen to some podcast, and subscribed to some of them, th...
2019-12-08 1:06:18 PM
326 Views
0 replies
0 likes

326 Views
0 replies
0 likes

I can’t access my favorite tracks in the application on the computer

PlanPremiumDevice(Macbook Pro 2017)Operating System(MacOS Cataline)App version - 1.1.21.1654.g282a2807 I can’t access my favorite tracks on the computer. I have about 400 tracks and everything is fine on the phone and in the browser. But nothing is s...

DenPin
Newbie
Plan Premium Device (Macbook Pro 2017) Operating System (MacOS Cataline) App version - 1.1.21.1654.g282a2807 I can’t access my favorite tracks on the computer. I have about 400 tr...
2019-12-08 12:55:11 PM
455 Views
0 replies
2 likes

455 Views
0 replies
2 likes

Saved Song

PlanPremiumCountryUSADevice(iPhone xR, Windows 10)Operating System(iOS, Windows 10,etc.) My Question or IssueAll of the songs from local files that I saved, there is now no way for me to unsave them. I used to be able to do it on my phone by swiping ...

mattferrari17
Regular
Plan Premium Country USA Device (iPhone xR, Windows 10) Operating System (iOS, Windows 10,etc.) My Question or Issue All of the songs from local files that I saved, there is now no w...
2019-12-07 10:45:52 PM
2019-12-08 8:28:11 AM
AeroZ
Composer
453 Views
1 replies
0 likes

453 Views
1 replies
0 likes

"I don't like this artist" mechanics in Discovery Weekly

When I select "I don't like this artist" for an artist in the Discovery Weekly does it affect the possibility of other similar artists' appearing in Discovery Weekly in the future or does it affect only that particular artist? I normally browse throu...

kayaksula
Casual Listener
When I select "I don't like this artist" for an artist in the Discovery Weekly does it affect the possibility of other similar artists' appearing in Discovery Weekly in the future or does it affect o...
2019-12-08 2:56:19 AM
601 Views
0 replies
1 likes

601 Views
0 replies
1 likes

Solved!! Music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Hookboy5568
Regular
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbs...
2019-12-07 11:20:02 PM
2019-12-07 11:34:37 PM
Hookboy5568
Regular
742 Views
2 replies
0 likes
Hookboy G

742 Views
2 replies
0 likes

Best of the Decade for you playlist disappeared

PlanFreeCountryIrelandDevice(Huawei P20, HP Pavilion)Operating System(Android Pie, Ubuntu) My Question or IssueI first looked at the 2019 wrapped at 8am GMT on the day it was released and I saw my 2019 playlist as well as my Best of The Decade For Yo...

SamAde1
Casual Listener
Plan Free Country Ireland Device (Huawei P20, HP Pavilion) Operating System (Android Pie, Ubuntu) My Question or Issue I first looked at the 2019 wrapped at 8am GMT on the day it was...
2019-12-07 8:31:52 PM
285 Views
0 replies
2 likes

285 Views
0 replies
2 likes

Account deactivated?

PlanPremium Family memberCountryNetherlandsDeviceOneplus 5TOperating SystemAndroid My Question or IssueSo I got an email today from support@adheaps that apperantly my spotify account got deactivated dueo to a failed payment. When I log in to spotify ...

Yputi
Newbie
Plan Premium Family member Country Netherlands Device Oneplus 5T Operating System Android My Question or Issue So I got an email today from support@adheaps that apperantly...
2019-12-07 2:30:56 PM
2019-12-07 6:41:50 PM
Em77
Visitor
1229 Views
2 replies
0 likes

1229 Views
2 replies
0 likes

Musics syncs in Windows app and Android app

PlanPremiumCountryBrazilDeviceAndroid 9.0 Operating SystemWindows 10 My Question or IssueI'm having trouble with my songs on "Cantadas Musicas". In android I add a song to my library, but on the computer (Windows 10) this song does not appear. It's l...

VictorsTH
Newbie
Plan Premium Country Brazil Device Android 9.0 Operating System Windows 10 My Question or Issue I'm having trouble with my songs on "Cantadas Musicas". In android I add a song ...
2019-12-07 2:55:07 PM
387 Views
0 replies
0 likes

387 Views
0 replies
0 likes

Locking a playlist so it won't shuffle

My Question or IssueI use the shuffle feature whe I listen to the majority of my playlists. But there are a few (for example classical and show tunes) that should be heard in a sequence defined in the original album release. But I often forget to can...

Herb_Nestler
Regular
My Question or Issue I use the shuffle feature whe I listen to the majority of my playlists. But there are a few (for example classical and show tunes) that should be heard in a sequence defined in ...
2019-12-07 2:20:15 PM
597 Views
0 replies
0 likes
shuffle

597 Views
0 replies
0 likes

Having trouble with Wrapped email

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use Spotify Free on a Windows PC (Windows 10 Home, 64-bit, Version 1909, Build 18363.476). ...

mj88325
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I use S...
2019-12-07 7:34:04 AM
2019-12-07 11:53:42 AM
mj88325
Casual Listener
443 Views
2 replies
0 likes

443 Views
2 replies
0 likes

Wrapped playlist of the decade has gone. Where?

Hello all, I'm just wondering where my wrapped playlist of the decade has gone? I am a premium member on an android phone. Any support would be great, would really like to listen to it. Kind regards, Skelly

skellevo24
Casual Listener
Hello all, I'm just wondering where my wrapped playlist of the decade has gone? I am a premium member on an android phone. Any support would be great, would rea...
2019-12-06 8:43:42 PM
312 Views
0 replies
0 likes

312 Views
0 replies
0 likes

Stop downloading

PlanPremiumCountryUSA DeviceGalaxy S8 activeOperating SystemAndroid P My Question or IssueNo matter what I do those 3 playlists start automatically downloading. I've tried cancelling the download with the download slide at the playlist menu and throu...

Labreezy
Visitor
Plan Premium Country USA Device Galaxy S8 active Operating System Android P My Question or Issue No matter what I do those 3 playlists start automatically downloading. I've t...
2019-12-02 8:32:33 AM
2019-12-06 7:25:15 PM
MichaelJerzak
Composer
488 Views
1 replies
1 likes

488 Views
1 replies
1 likes

Why does Spotify hate users organizing their music in playlists?

What does Spotify think about its users?They removed now "Multiple Select" as well as "Add Album to playlist" on mobile devices. This way it is not possible on mobile anymore to organize playlists (and albums in playlists). Folders are also only hand...

VillageHero
Regular
What does Spotify think about its users? They removed now "Multiple Select" as well as "Add Album to playlist" on mobile devices. This way it is not possible on mobile anymore to organize playlists ...
2019-10-05 12:10:57 PM
2019-12-06 6:49:24 PM
blakekhodges
Regular
3981 Views
3 replies
12 likes
Playlists
UI
UX

3981 Views
3 replies
12 likes

Please update Tulu Language songs in Spotify database

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTulu language ( language of Mangalore & Udupi) songs are not available in Spotify.Please upda...

Nithesh72
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Tulu ...
2019-12-06 4:59:55 PM
301 Views
0 replies
0 likes

301 Views
0 replies
0 likes

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