Announcements
Hello everyone! We are aware and investigating some issues with payments right now. Click this link for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201733 Views
  • 71 replies
  • 73 likes
  • 201733 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69402 Views
  • 108 replies
  • 40 likes
  • 69402 Views
  • 108 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146583 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146583 Views
  • 66 replies
  • 49 likes

Solved!! Can i play tracks not in my playlist

Hi, can i search for a song and just play it or does everything have to go in a playlist? Ive set up one play list as a test (im new to this app streaming) and it works fine.sometimes though i just want to play a random track to try. tia

  • Casual Listener
  • Hi, can i search for a song and just play it or does everything have to go in a playlist?   Ive set up one play list as a test (im new to this app streaming) and it works fine. sometimes thou...
  • AndrewRobs01
  • Composer
  • 5071 Views
  • 5 replies
  • 0 likes
  • 5071 Views
  • 5 replies
  • 0 likes

Multiple sets of same numbered daily mixes, among other issues

PlanPremiumCountryFinlandDeviceSamsung Galaxy S9, Windows 10 desktopOperating SystemAndroid Pie, Windows 10 My Question or IssueI have multiple sets of same numbered daily mixes, also don't have endless Daily Mixes but have "former" Daily Mixes that ...

  • Casual Listener
  • Plan Premium Country Finland Device Samsung Galaxy S9, Windows 10 desktop Operating System Android Pie, Windows 10   My Question or Issue I have multiple sets of same numbered dai...
  • Emilia_8
  • Community Legend
  • 1282 Views
  • 1 replies
  • 0 likes
  • 1282 Views
  • 1 replies
  • 0 likes

Playlists won't stay in folder

Premium, Canada. Multiple devices: MacBook Pro 2018 (desktop app, on Mojave), HP Elitebook (x2, one running web app, one running desktop app, both Win10), Pixel 2 (mobile app, on Android 10) Over the last two weeks, I've noticed that all the playlist...

  • Newbie
  • Premium, Canada. Multiple devices: MacBook Pro 2018 (desktop app, on Mojave), HP Elitebook (x2, one running web app, one running desktop app, both Win10), Pixel 2 (mobile app, on Android 10)   ...
  • 902 Views
  • 0 replies
  • 0 likes
  • 902 Views
  • 0 replies
  • 0 likes

Problem on start a music

PlanPremiumCountryBrazilDeviceXiaomi Mi 8 LiteOperating SystemWindows 10 My Question or IssueSometimes when I start a music It takes like 5 seconds and another music play instead. And the song is always (Do it again - Remastered - The Beach Boys) tha...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Mi 8 Lite Operating System Windows 10   My Question or Issue Sometimes when I start a music It takes like 5 seconds and another music play ins...
  • OneByBoo
  • Roadie
  • 1532 Views
  • 1 replies
  • 0 likes
  • 1532 Views
  • 1 replies
  • 0 likes

Liked songs

PlanPremiumCountryEstoniaDevice(iPhone 6s)Operating System(iOS 12.3.1) My Question or IssueI have hundreds of liked songs on my liked songs playlist and I would like to remove them to make a new one with songs I actually like (the songs on there righ...

  • Casual Listener
  • Plan Premium Country Estonia Device (iPhone 6s) Operating System (iOS 12.3.1)   My Question or Issue I have hundreds of liked songs on my liked songs playlist and I would like to remov...
  • OneByBoo
  • Roadie
  • 1264 Views
  • 1 replies
  • 0 likes
  • 1264 Views
  • 1 replies
  • 0 likes

Solved!! Find personalized playlists by Spotify

Hi, is there any easier way to find a personalized playlist created by Spotify? I thought I've followed one playlist but it disappeared from the home screen and can't find it again.

  • Casual Listener
  • Hi, is there any easier way to find a personalized playlist created by Spotify? I thought I've followed one playlist but it disappeared from the home screen and can't find it again.   
  • lullabytegirl
  • Casual Listener
  • 2930 Views
  • 2 replies
  • 1 likes
  • 2930 Views
  • 2 replies
  • 1 likes

Album artwork all greyed out for one artist

PlanPremiumCountryUnited KingdomDeviceiPhone 6SOperating SystemiOS 10 My Question or IssueI noticed today that all of a sudden, the album artwork for one artist in particular that I listen to has all gone black and white. None of the other artists in...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device iPhone 6S Operating System iOS 10   My Question or Issue I noticed today that all of a sudden, the album artwork for one artist in pa...
  • KaMieLioN
  • Casual Listener
  • 5818 Views
  • 7 replies
  • 2 likes
  • 5818 Views
  • 7 replies
  • 2 likes

Changing the discover weekly image

PlanPremium CountryScotland DeviceHuawei P20 Pro Operating SystemAndroid 9.0 My Question or IssueThe image for the discovery weekly is an image of me and my ex and I can't seem to get to budge, any help?

  • Casual Listener
  • Plan Premium   Country Scotland   Device Huawei P20 Pro   Operating System Android 9.0   My Question or Issue The image for the discovery weekly is an image of me and...
  • RossCairney
  • Casual Listener
  • 1724 Views
  • 2 replies
  • 0 likes
  • 1724 Views
  • 2 replies
  • 0 likes

Daily Drive

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI really like the daily drive. Is there an option to select a news source other than NPR? Lik...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I reall...
  • Loxer
  • Community Legend
  • 1387 Views
  • 1 replies
  • 2 likes
  • 1387 Views
  • 1 replies
  • 2 likes

Favourite songs disappear after re-download of the app

Hi team!I recently had to uninstall and re-install the Spotify app due to some problems with the activation of my family premium abo. This is fixed now, however after the re-download my app seems to be at an older version meaning that all my favourit...

  • Newbie
  • Hi team! I recently had to uninstall and re-install the Spotify app due to some problems with the activation of my family premium abo. This is fixed now, however after the re-download my app seems t...
  • 945 Views
  • 0 replies
  • 0 likes
  • 945 Views
  • 0 replies
  • 0 likes

Old playlists not appearing in recovery

I'm trying to recover some of my very old playlists, but they aren't appearing in the recovery menu. I saw them a few months ago when I was switching to the student plan, but when I tried to recover them today they weren't there. Is there a certain a...

  • Casual Listener
  • I'm trying to recover some of my very old playlists, but they aren't appearing in the recovery menu. I saw them a few months ago when I was switching to the student plan, but when I tried to recover ...
  • Loxer
  • Community Legend
  • 2432 Views
  • 3 replies
  • 0 likes
  • 2432 Views
  • 3 replies
  • 0 likes

Playlist Folders organize themselves a bit more than intended

Any one else have this problem? You click/tap and drag a playlist to a folder and drop. Suddenly, your entire Playlists listing re-sorts itself and something ELSE disappears, only to be found inside that folder. I've been seemingly "missing" a few of...

  • Visitor
  • Any one else have this problem?   You click/tap and drag a playlist to a folder and drop. Suddenly, your entire Playlists listing re-sorts itself and something ELSE disappears, only to be foun...
  • 1038 Views
  • 0 replies
  • 0 likes
  • 1038 Views
  • 0 replies
  • 0 likes

make a playlist of the liked songs list

Hello everyone,I only have "liked songs" i don't have a playlist, i'd like these songs (kind of 800) pass to a playlist automatically, can you help me? please. Thanks.

  • Casual Listener
  • Hello everyone, I only have "liked songs" i don't have a playlist, i'd like these songs (kind of 800) pass to a playlist automatically, can you help me? please. Thanks.
  • cgmartinezceron
  • Casual Listener
  • 1632 Views
  • 2 replies
  • 0 likes
  • 1632 Views
  • 2 replies
  • 0 likes

Adding albums from another source on PC

Pl/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm not sure how to explain the issue I'm having coherently so ask me for further clarification if ...

  • Community Legend
  • Pl/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm not sure ho...
  • 966 Views
  • 0 replies
  • 1 likes
  • 966 Views
  • 0 replies
  • 1 likes

Playlist recovery does not work

Dear all, I was forced by Spotify to change my country from Germany to Switzerland because I live in Switzerland but still use a German credit card. After switching, all of my playlist are gone. I checked this forum and saw that there is a function t...

  • Casual Listener
  • Dear all,    I was forced by Spotify to change my country from Germany to Switzerland because I live in Switzerland but still use a German credit card. After switching, all of my playlist...
  • OneByBoo
  • Roadie
  • 1169 Views
  • 3 replies
  • 0 likes
  • 1169 Views
  • 3 replies
  • 0 likes

Add all liked songs to spotify playlist

Since spotify shuffle is mostly broken, I got to into a habit of adding all songs to a new playlist called "everything" and then using external randify service to shuffle it for me. I have about 1k songs in my "liked songs" list. The problem I have n...

  • Casual Listener
  • Since spotify shuffle is mostly broken, I got to into a habit of adding all songs to a new playlist called "everything" and then using external randify service to shuffle it for me. I have about 1k s...
  • AndrewRobs01
  • Composer
  • 2539 Views
  • 1 replies
  • 1 likes
  • 2539 Views
  • 1 replies
  • 1 likes

music offline

Hello, so i have spotify premium and every time i go to listen offline the first song plays when i was conncected but as soon as i lose connection the song after the one i’m playing will not play at all.any ideas?? before answering:1. i’ve already de...

  • Casual Listener
  • Hello,     so i have spotify premium and every time i go to listen offline the first song plays when i was conncected but as soon as i lose connection the song after the one i’m play...
  • PXP
  • Casual Listener
  • 954 Views
  • 2 replies
  • 0 likes
  • 954 Views
  • 2 replies
  • 0 likes

can't easily find saved album by title

I've saved the Album "Perspective" by Shunkan Idou to my library (https://open.spotify.com/album/4TGcAJ9b2GleOSx27JqChb?si=2YsE-VYSSw2KwZWDxIV8fA). However, when I search for "Perspective", it is nigh impossible to find.Even if I explicitly go to the...

  • Casual Listener
  • I've saved the Album "Perspective" by Shunkan Idou to my library (https://open.spotify.com/album/4TGcAJ9b2GleOSx27JqChb?si=2YsE-VYSSw2KwZWDxIV8fA). However, when I search for "Perspective", it is nig...
  • 714 Views
  • 0 replies
  • 0 likes
  • 714 Views
  • 0 replies
  • 0 likes

Solved!! One specific playlist won't play

PlanPremiumCountryIreland DeviceMacbook Air 2019 and OnePlus 6TOperating SystemMacOS Mojave and Android Pie My Question or IssueI've a playlist that no matter what I do, it won't play any of its songs. However, if I click on the album or artist, and ...

  • Casual Listener
  • Plan Premium Country Ireland   Device Macbook Air 2019 and OnePlus 6T Operating System MacOS Mojave and Android Pie   My Question or Issue I've a playlist that no matter what I d...
  • lorisgirl
  • Casual Listener
  • 1624 Views
  • 1 replies
  • 0 likes
  • 1624 Views
  • 1 replies
  • 0 likes