Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242531 Views
  • 79 replies
  • 86 likes
  • 242531 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99511 Views
  • 210 replies
  • 44 likes
  • 99511 Views
  • 210 replies
  • 44 likes

Superuser Contribution Why do random songs get added to my liked songs?

PlanPremiumCountryGermany DeviceiPhone 8+, LaptopOperating System(iOS 10, Windows 10) My Question or IssueOften when I reopen my liked songs I find new weird techno like songs added! I always have to delete them and it's so tiring to find my song aga...

  • Visitor
  •   Plan Premium Country Germany   Device iPhone 8+, Laptop Operating System (iOS 10, Windows 10)   My Question or Issue Often when I reopen my liked songs I find new weird t...
  • LabMember002
  • Visitor
  • 17520 Views
  • 11 replies
  • 5 likes
  • 17520 Views
  • 11 replies
  • 5 likes

Superuser Contribution Why did my DJ suddenly change dramatically?

A couple of weeks ago I removed most of my playlists in favor of following all of the artists I like. When I did this, my DJ seems to choose what to play either using editor picks or using my age (typically sets from the 90s and 00s). Does the DJ not...

  • Regular
  • A couple of weeks ago I removed most of my playlists in favor of following all of the artists I like. When I did this, my DJ seems to choose what to play either using editor picks or using my age (ty...
  • Maria
  • Moderator
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes

Superuser Contribution Smart shuffle not letting me add songs

Whenever I put on smart shuffle and it recommends a song I like it won’t let me add the song to the playlist I’m listening to and it also feels like when smart shuffle it plays all of the songs in the same order as the last time I was using smart shu...

  • Visitor
  • Whenever I put on smart shuffle and it recommends a song I like it won’t let me add the song to the playlist I’m listening to and it also feels like when smart shuffle it plays all of the songs in th...
  • Susan_GP
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not showing local files

PlanPremiumCountryUKDeviceSamsung galaxy A53 5GOperating SystemAndroid version 14 My Question or IssueI noticed that it didn't seem like my local files had synced in some time and when I clicked on a local file to play it wouldn't. I turned the featu...

  • Visitor
  • Plan Premium Country UK Device Samsung galaxy A53 5G Operating System Android version 14   My Question or Issue I noticed that it didn't seem like my local files had synced in some tim...
  • Ivelina
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps removing songs from my Playlists

PlanPremiumCountryGermany DeviceiPhone 14Operating SystemIos My Question or IssueWhy does spotify keep on removing songs from my playlist, even though they are still online. During the last week 200 Songs have been taken out of my playlist. And spoti...

  • Newbie
  • Plan Premium Country Germany   Device iPhone 14 Operating System Ios   My Question or Issue Why does spotify keep on removing songs from my playlist, even though they are still o...
  • Eni
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads are gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Phone was damaged and I had to have it replaced so when I tried to play my music thousands...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Phon...
  • Ivelina
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty songs files

Hi everyone I have a problem with my library, I have a list of “empty songs”. I cannot delete them and I cannot know which kind of song they are, title or artist. also when i play the playlist it skips some songs like they are not there. thanks for y...

  • Casual Listener
  • Hi everyone  I have a problem with my library, I have a list of “empty songs”.  I cannot delete them and I cannot know which kind of song they are, title or artist.  also when i pla...
  • Ivelina
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Duo mix disappeared

It's just disappeared. when I checked my saved playlists the name was here but with "this playlist deleted" text

  • Casual Listener
  • It's just disappeared. when I checked my saved playlists the name was here but with "this playlist deleted" text
  • jhrohrig
  • Casual Listener
  • 3406 Views
  • 5 replies
  • 0 likes
  • 3406 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I add my favorite morning podcasts to a Playlist ?

How do I add my favorite morning podcasts to a Playlist ? (not an episode, the podcast, so I get the latest episode) Hello! I just recently started trying out using podcasts on Spotify, but I can't get it to work. My use case is simple and common: I ...

  • Music Fan
  • How do I add my favorite morning podcasts to a Playlist ?   (not an episode, the podcast, so I get the latest episode)    Hello!  I just recently started trying out using pod...
  • gseiberth
  • Casual Listener
  • 3021 Views
  • 4 replies
  • 9 likes
  • 3021 Views
  • 4 replies
  • 9 likes

Superuser Contribution Reverse Sorting Liked Songs Playlist

I have Spotify premium and on desktop my liked songs playlist is fine. However on my iPhone, it is sorted with newest at the top and oldest at the bottom. I can't find a way to reverse this order and it is really bugging me. If anyone has a fix pleas...

  • Visitor
  • I have Spotify premium and on desktop my liked songs playlist is fine. However on my iPhone, it is sorted with newest at the top and oldest at the bottom. I can't find a way to reverse this order and...
  • MartinT
  • Moderator
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution A playlist of all the songs I've ever liked

PlanPremiumCountryNorwayDeviceOnePlus 6, PCOperating SystemAndroid Oreo, Windows 10My Question or IssueI've recently been listening to the "Time Capsule" playlist and I see a lot (and I mean A LOT) of songs I've previously Liked that have been unlike...

  • Casual Listener
  • Plan Premium Country Norway Device OnePlus 6, PC Operating System Android Oreo, Windows 10 My Question or Issue I've recently been listening to the "Time Capsule" playlist and I see a lot (a...
  • jwo2
  • Visitor
  • 1799 Views
  • 6 replies
  • 1 likes
  • 1799 Views
  • 6 replies
  • 1 likes

Superuser Contribution Release Radar is mixed with song and audiobooks

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I remove the audiobooks from the Release Radar ? I have single audiobooks in My Rel...

  • Newbie
  • Plan Premium Country Germany  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How c...
  • Maria
  • Moderator
  • 902 Views
  • 8 replies
  • 4 likes
  • 902 Views
  • 8 replies
  • 4 likes

Superuser Contribution DJ song selection

Most of the songs that the DJ plays are good choices, but they are very limited, where most of the songs it'll play are songs that have been released in the last few years. Even the "from your past" sets tend to only really play songs that were extre...

  • Visitor
  • Most of the songs that the DJ plays are good choices, but they are very limited, where most of the songs it'll play are songs that have been released in the last few years. Even the "from your past" ...
  • Maria
  • Moderator
  • 540 Views
  • 3 replies
  • 1 likes
  • AI DJ
    DJ
    Your Library
  • 540 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Playlist Name Gets Removed

I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a couple of hours later the title and image is gone.

  • Regular
  • I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a c...
  • barbaragordon13
  • Casual Listener
  • 2892 Views
  • 17 replies
  • 0 likes
  • 2892 Views
  • 17 replies
  • 0 likes

Superuser Contribution Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • Hey folks,   You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into cont...
  • vaajy
  • Roadie
  • 1756 Views
  • 13 replies
  • 3 likes
  • 1756 Views
  • 13 replies
  • 3 likes

Superuser Contribution Re: Playlist won't load

I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?

  • Newbie
  • I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?
  • Susan_GP
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Spotify liked playlist in library appears as grey with the name "Playlist·"

A playlist that I liked and added to my library no longer lets me listen to it or access it. It appears as a gray box with a music note that looks like a pair of headphones in the middle and is named "Playlist·" and not the name it originally was. wh...

  • Newbie
  • A playlist that I liked and added to my library no longer lets me listen to it or access it. It appears as a gray box with a music note that looks like a pair of headphones in the middle and is named...
  • Amayy
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution AI DJ has bugs

1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is.2. Serious issue where it doesn't continue where it left off. When I use the AI DJ and lea...

  • Music Fan
  • 1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is. 2. Serious issue where it doesn't c...
  • MihailY
  • Moderator
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue Issues - Playing only what I want to play

PlanPremium - FamilyCountryUSADevice(iPhone 12, Macbook Pro late 2019)Operating System(iOS 17.2, Mac OS 13) My Question or IssueAs much as I use Spotify, the most frustrating thing in using it is dealing with the queue, because 1) I can't add just wh...

  • Casual Listener
  • Plan Premium - Family Country USA Device (iPhone 12, Macbook Pro late 2019) Operating System (iOS 17.2, Mac OS 13)   My Question or Issue As much as I use Spotify, the most frustrating...
  • Yordan
  • Moderator
  • 522 Views
  • 6 replies
  • 0 likes
  • 522 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Ads keep playing when listening to podcasts or music although I have a Premium account

PlanSpotify - Premium for FamilyCountryFranceDevice(iPhone 6, Ipad Mini 2018) My Question or IssueEven though I pay for the Spotify Premium version so I can enjoy music and podcasts without having to listen to Ads. Spotify keeps playing ads, sometime...

  • Casual Listener
  • Plan Spotify - Premium for Family Country France Device (iPhone 6, Ipad Mini 2018)   My Question or Issue Even though I pay for the Spotify Premium version so I can enjoy music and podca...
  • Eni
  • Moderator
  • 6434 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 6434 Views
  • 9 replies
  • 0 likes