local files not working

[xander_whelan]

Plan

Premium

Country

Canada

Device

iPhone 12 Pro Max

Operating System

iOS 15.4.1

My Question or Issue

I have 200+ local files from October 2021 and earlier, all sync to my iPhone no problem (even after reinstalling, moving file location, etc) but the three I downloaded a few days ago will not sync no matter what I try

[Elena]

Hey there @xander_whelan,

Welcome to the Community!

If only 3 files aren't working as expected it's worth checking taking a closer look at the. The file types that the feature is designed to work with are:

• .mp3
• .m4p (unless it contains video)
• .mp4 (if QuickTime is installed on your computer)
• .m4a (unless it’s an Apple lossless file; ALAC or ALE)

If your files won't play/import make sure that the file isn't DRM (Digital Rights Management) protected. If you have iTunes, you can check for DRM protected tracks by following these steps.

Keep us in the loop here. We'll be here if you need us.