Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: update payment details

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16556 Views
  • 27 replies
  • 4 likes
  • 16556 Views
  • 27 replies
  • 4 likes

Can't change my payment CC

PlanPremiumCountryIsrael DeviceChrome on a LaptopOperating SystemUbuntu My Question or IssueI want to change my CC to a new one, even though it is an israeli card I get an error message saying: "Your payment method and country don't match. To continu...

  • Casual Listener
  • Plan Premium Country Israel   Device Chrome on a Laptop Operating System Ubuntu   My Question or Issue I want to change my CC to a new one, even though it is an israeli card I ge...
  • Billy-J
  • Spotify Star
  • 971 Views
  • 7 replies
  • 0 likes
  • Payment
    update payment details
  • 971 Views
  • 7 replies
  • 0 likes

New credit card

PlanPremium (Family)CountrySweden Device Operating System My Question or Issue: I had to bar my credit card today due to fraud attempt. Unfortunately at the exact time when the monthly payment was due (July 28) Now, I will not get a new card until en...

  • Casual Listener
  • Plan Premium (Family) Country Sweden   Device   Operating System     My Question or Issue: I had to bar  my credit card today due to fraud attempt. Unfortunately at...
  • Loxer
  • Community Legend
  • 935 Views
  • 1 replies
  • 0 likes
  • Credit card payment
    update payment details
  • 935 Views
  • 1 replies
  • 0 likes