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Topics with Label: Android

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168628 Views
  • 32 replies
  • 9 likes
  • 168628 Views
  • 32 replies
  • 9 likes

Solved!! [Android][Other] How to upgrade a Spotify kids user on family plan to a regular Spotify account

My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...

  • Visitor
  • My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
  • Maxim
  • Spotify Star
  • 907 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 907 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant see people on family mix

PlanFamily PremiumCountryIsraelDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueWhenever I enter the Family Mix page and I tap on my family's profile Icons next to a song, I am led to a blank page.

  • Visitor
  • Plan Family Premium Country Israel Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Whenever I enter the Family Mix page and I tap on my family's profile I...
  • Galgoul2
  • Visitor
  • 1198 Views
  • 2 replies
  • 3 likes
  • Android
    Family Mix
  • 1198 Views
  • 2 replies
  • 3 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

  • Newbie
  •     Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...
  • Luke
  • Spotify Star
  • 1457 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    iOS
    Mobile
    Web Player
  • 1457 Views
  • 1 replies
  • 1 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

  • Newbie
  • Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si  è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pa...
  • Luke
  • Spotify Star
  • 1051 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Web Player
    Windows
  • 1051 Views
  • 1 replies
  • 0 likes

Superuser Contribution All information deleted, including Playlist (hacked or technical issue)

Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email . Until last Thursday (2/22/2018) everything work...

  • Regular
  • Hello All,   I'm experiencing technical issues and I need your help, please.   I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, l...
  • Alfredo
  • Roadie
  • 786 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 786 Views
  • 1 replies
  • 0 likes

Premium Family issues

The members of my family have been removed from Premium Family for no reason, it's just me who is the account manager. I sent them the invitation several times but an error message is appearing. What should I do? HEEELP!

  • Newbie
  • The members of my family have been removed from Premium Family for no reason, it's just me who is the account manager. I sent them the invitation several times but an error message is appearing. W...
  • 381 Views
  • 0 replies
  • 0 likes
  • Android
  • 381 Views
  • 0 replies
  • 0 likes

2 kez ödeme alınmasına rağmen hesap hala free.!.

Kayıt yaparken epostsmı yalnış yazmışım onu sonra düzelttim fakat para kesilmeyecek yazmasına rağmen öğrenci belgesi yüklemede hata oluştu ve devam edemedim. Bu süre içerisinde 2 kez denedim fakat dosya seçemiyordum sonra farkettim ki 15 TL kesilmiş....

  • Newbie
  • Kayıt yaparken epostsmı yalnış yazmışım onu sonra düzelttim fakat para kesilmeyecek yazmasına rağmen öğrenci belgesi yüklemede hata oluştu ve devam edemedim. Bu süre içerisinde 2 kez denedim fakat do...
  • 367 Views
  • 0 replies
  • 0 likes
  • Android
    Desktop
  • 367 Views
  • 0 replies
  • 0 likes

Downloaded music disappears

I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the library after downloading them. However, every so often...

  • Newbie
  • I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the l...
  • Tom
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
    Premium
  • 546 Views
  • 1 replies
  • 0 likes