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Topics with Label: Family account lost members thank you

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166114 Views
  • 32 replies
  • 9 likes
  • 166114 Views
  • 32 replies
  • 9 likes

Superuser Contribution How do you re-add a family member back to family premium

PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...

  • Newbie
  • Plan Premium Country  UK Device IPhone/Windows Operating System iOS   My Question or Issue  I had a family member who lives with me on my family premium and I accidently d...
  • Andrew162
  • Newbie
  • 4466 Views
  • 4 replies
  • 0 likes
  • Family account lost members thank you
    Family Invite Email
    Family Member
    Family member removed
    Family Plan Issue
    Premium
    re-adding
  • 4466 Views
  • 4 replies
  • 0 likes

Superuser Contribution Name of previous cancelled Family account member appearing instead of mine

PlanFamily Country UKDeviceN/AOperating SystemN/A My Question or IssueI just cancelled my Student Premium subscription to join a Family account instead. Whats happened in that the name I appear under on the family account, is the name of the person I...

  • Casual Listener
  • Plan Family  Country  UK Device N/A Operating System N/A   My Question or Issue I just cancelled my Student Premium subscription to join a Family account instead. Whats h...
  • jackw-p
  • Casual Listener
  • 977 Views
  • 4 replies
  • 0 likes
  • bug
    Family account lost members thank you
    Family account wrong name
  • 977 Views
  • 4 replies
  • 0 likes

Solved!! Family account log in link not being recived

Family plan link problems We recently transfered one of our premier accounts to family, but when my wife adds me to send a invite i dont get it.My premier account expired several months ago, i've signed out everywhere and i've checked my spamm and ju...

  • Casual Listener
  • Family plan link problems   We recently transfered one of our premier accounts to family,  but when my wife adds me to send a invite i dont get it. My premier account expired several m...
  • Billy-J
  • Spotify Star
  • 1620 Views
  • 5 replies
  • 0 likes
  • Family account lost members thank you
  • 1620 Views
  • 5 replies
  • 0 likes

Lost all family members

I lost all family members without warning. If I understand correctly there was a change in policy and we need to be on the same physical address which we do. However we probably don't have the same postal code entered as this was not required before....

  • Casual Listener
  • I lost all family members without warning. If I understand correctly there was a change in policy and we need to be on the same physical address which we do. However we probably don't have the same p...
  • Leonardo
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • Family account lost members thank you
  • 579 Views
  • 1 replies
  • 0 likes