Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Switch

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168883 Views
  • 32 replies
  • 9 likes
  • 168883 Views
  • 32 replies
  • 9 likes

Switching from a 3 month subscription to a Family account

PlanPremiumCountry Czech RepublicDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hi, I’m currently using the 3-months-for-0.99€ offer and would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, do...

  • Newbie
  • ...nd would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, does it resume after I un-member myself from the Family, or do I get added to the Family after my 3...
  • Brunelicia
  • Community Legend
  • 1043 Views
  • 3 replies
  • 0 likes
  • discount
    offer
    Switch
  • 1043 Views
  • 3 replies
  • 0 likes

switching from family premium to normal

I am currently on a family premium subscription but I am looking to opt out of it and leave the subscription. Instead my new monthly phone deal offers me normal spotify premium so I am wondering whether it is possible to cancel out of family premium ...

  • Newbie
  • I am currently on a family premium subscription but I am looking to opt out of it and leave the subscription. Instead my new monthly phone deal offers me normal spotify premium so I am wondering w...
  • Bittencourt
  • Spotify Star
  • 509 Views
  • 2 replies
  • 0 likes
  • Premium
    Switch
    upgrade
  • 509 Views
  • 2 replies
  • 0 likes

family plan not for families?

Dear Spotify, I enjoy your great music service for almost 2 years now. I think you guys are doing a very fine job and you have truly revolutionised my experience of music.Half a year ago, I invited my sister, my parnter and my parents to your family ...

  • Casual Listener
  • ...ou national ID or something like that, would you allow us to use your family plan again?   2. If not, could you give me any good arguments why I shouldn't switch over to Google Play Music or T...
  • bowsman05
  • Casual Listener
  • 689 Views
  • 3 replies
  • 1 likes
  • Family Plan
    Switch
  • 689 Views
  • 3 replies
  • 1 likes