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Topics with Label: switching

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166923 Views
  • 32 replies
  • 9 likes
  • 166923 Views
  • 32 replies
  • 9 likes

Unable to join Premium Family plan

My Question or IssueI am unable to join my roomates family plan. I get a message stating that I can switch family plan once every 12 months. But I am currently not on any active family plan and my previous attempt to join one was not approved as I wa...

  • Newbie
  • My Question or Issue I am unable to join my roomates family plan. I get a message stating that I can switch family plan once every 12 months. But I am currently not on any active family plan and m...
  • Billy-J
  • Spotify Star
  • 630 Views
  • 1 replies
  • 0 likes
  • Family Plan
    switching
  • 630 Views
  • 1 replies
  • 0 likes

Family to Student Account

Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of the spotify + headspace student bundle. What do I need ...

  • Newbie
  • Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of t...
  • Bittencourt
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • switching
  • 430 Views
  • 1 replies
  • 0 likes

Changing Premium Services - Questions

So, I've already signed up for a standard premium membership and went past the free trial period and have been billed the standard bill, but I'm unsure about whether or not I can sign up for the .99 cent deal for 3 months if I'm to cancel my membersh...

  • Newbie
  • So, I've already signed up for a standard premium membership and went past the free trial period and have been billed the standard bill, but I'm unsure about whether or not I can sign up for the .99 ...
  • Maxim
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Help
    Premium
    switching
  • 438 Views
  • 1 replies
  • 0 likes