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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9043 Views
  • 1 replies
  • 9 likes
  • Security
  • 9043 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482073 Views
  • 979 replies
  • 111 likes
  • Account
  • 482073 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210913 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210913 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120924 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120924 Views
  • 72 replies
  • 12 likes

Superuser Contribution Unblocking 😟

I accidentally blocked a friend and I don't know how to see my blocked list on Spotify. any tip will be appreciated

  • Newbie
  • I accidentally blocked a friend and I don't know how to see my blocked list on Spotify.    any tip will be appreciated 
  • OscarDC
  • Moderator
  • 11364 Views
  • 4 replies
  • 2 likes
  • App & Features
    Social & Random
  • 11364 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify asks me to change my password every week.

Hello,I receive an email "Please update your Spotify password." from no-reply-spotify. I don't change my password each time, I can't even log into my account. Can you fix it? This mess has been going on for over half a year. I'm tired of coming up wi...

  • Newbie
  • Hello, I receive an email "Please update your Spotify password." from no-reply-spotify. I don't change my password each time, I can't even log into my account. Can you fix it? This mess has been goi...
  • shiggity
  • Casual Listener
  • 1924 Views
  • 4 replies
  • 4 likes
  • App & Features
    Social & Random
  • 1924 Views
  • 4 replies
  • 4 likes

Superuser Contribution When logging into my account again, all mixes and liked songs disappeared

When I logged back into my account, It looks like a brand new account. I can't log in with my username and when I updated the password, the account is not the same nor does the mixes and all my liked songs and artists I followed show up.

  • Visitor
  • When I logged back into my account, It looks like a brand new account. I can't log in with my username and when I updated the password, the account is not the same nor does the mixes and all my liked...
  • Yordan
  • Moderator
  • 329 Views
  • 2 replies
  • 0 likes
  • App & Features
    Music Discussion
    Social & Random
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payed for my monthly subsciption but on the app it says i havent

I have proof of paying for spotify and i have a family plan, it clearly took money from my account, but on the app it tells me to "not lose my premium and pay for it".It's been a while already and it keeps showing me that and it's really pissing me o...

  • Newbie
  • I have proof of paying for spotify and i have a family plan, it clearly took money from my account, but on the app it tells me to "not lose my premium and pay for it". It's been a while already and ...
  • Yordan
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • App & Features
    Discovery & Promo
    Social & Random
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify payment

Spotify says I paid for it online on my account but on the app it says I didn’t pay for it So it says if I don’t pay for all those premium but I paid for it and there’s proof on the app what do I do

  • Visitor
  • Spotify says I paid  for it online on my account but on the app it says I didn’t pay for it So it says if I don’t pay for all those premium but I paid for it and there’s proof on the app what do...
  • Eni
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I was use two mails for Acc

I was use two mail , because my android make updates and conect diferent mail? can I conecet both or just continue with one .

  • Roadie
  • I was use two mail , because my android make updates and conect diferent mail? can I conecet both or just continue with one .
  • Hamikos
  • Roadie
  • 815 Views
  • 4 replies
  • 0 likes
  • App & Features
    Social & Random
  • 815 Views
  • 4 replies
  • 0 likes

Dont have lyrics feature on my Spotify app!😔

I'm the one paying the subscription yet im the who does not have the lyrics feature on my phone. Fyi we have the same phone Samsung A30 (GF).My app has the latest update and so is my Android device.WHy?!!

  • Visitor
  • I'm the one paying the subscription yet im the who does not have the lyrics feature on my phone. Fyi we have the same phone Samsung  A30 (GF). My app has the latest update and so is my Android ...
  • Mouse_MapleLeaf
  • Regular
  • 1211 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 1211 Views
  • 1 replies
  • 1 likes

Having trouble linking Spotify to PS4

Greetings, Spotify Ltd, or whoever runs this place As the Spotify released over the Russia, i wanted to link my Spotify account to a PS4. No accounts on it, so i tried to link it, but there was an error like “Linking accounts is not supported in your...

  • Newbie
  • Greetings, Spotify Ltd, or whoever runs this place 🙂   As the Spotify released over the Russia, i wanted to link my Spotify account to a PS4. No accounts on it, so i tried to link it, but the...
  • 627 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 627 Views
  • 0 replies
  • 0 likes

Find account

how can I find the email account associated to my credit card where I have my suscription to Spotify premium? Thank you very much, Best regards, Asier

  • Visitor
  • how can I find the email account associated to my credit card where I have my suscription to Spotify premium?   Thank you very much,   Best regards,   Asier
  • 813 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 813 Views
  • 0 replies
  • 0 likes

Solved!! Privacy Concerns

Just joined yesterday, Sept 4, 2019. Two questions for now: I don't want to see other people's playlists. Is there a setting for that?How to download just one song.

  • Visitor
  • Just joined yesterday, Sept 4, 2019. Two questions for now:   I don't want to see other people's playlists. Is there a setting for that? How to download just one song.
  • Brunelicia
  • Community Legend
  • 1125 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 1125 Views
  • 1 replies
  • 0 likes

Solved!! Would you like to give a feedback to Spotify? Get a Facebook account first...

Hey! This is a big joke now... Get Satisfaction forums completely removed very soon... and now no one can give a feedback to Spotify. Problem is here: in new Spotify community all new users are forced to use a Facebook before they get a username for ...

  • Visitor
  • Hey!   This is a big joke now... Get Satisfaction forums completely removed very soon... and now no one can give a feedback to Spotify.   Problem is here: in new Spotify community all n...
  • jonathan03
  • Casual Listener
  • 11635 Views
  • 29 replies
  • 6 likes
  • Social & Random
  • 11635 Views
  • 29 replies
  • 6 likes