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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9263 Views
  • 3 replies
  • 9 likes
  • Security
  • 9263 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483934 Views
  • 979 replies
  • 111 likes
  • Account
  • 483934 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211425 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211425 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121151 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121151 Views
  • 72 replies
  • 12 likes

Superuser Contribution [Web Player][Other] Too many commercials, not enough music

Spotify is only playing 4 to 5 songs, less that 15 minutes of music, then multiple commercials. I don't mind the commercials but play the 30 minutes of music that is advertised please

  • Newbie
  • Spotify is only playing 4 to 5 songs, less that 15 minutes of music, then multiple commercials.  I don't mind the commercials but play the 30 minutes of music that is advertised please
  • MafeG
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Other
    Web Player
  • 287 Views
  • 1 replies
  • 0 likes

[Web Player][Connect] Random log in from other devices

Hi:Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but this kept happening and music i've never listened to app...

  • Regular
  • Hi: Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but thi...
  • Luan
  • Spotify Star
  • 1403 Views
  • 1 replies
  • 0 likes
  • Connect
    Web Player
  • 1403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo linked account not working

I recently upgraded my account to Duo so my wife could use spotify. She previously had a free account which she used some years ago but in recent times had a paid subscription to another service. Since she signed up I've noticed no issues with my acc...

  • Casual Listener
  • I recently upgraded my account to Duo so my wife could use spotify. She previously had a free account which she used some years ago but in recent times had a paid subscription to another service.&nbs...
  • Peter
  • Spotify Legend
  • 2433 Views
  • 3 replies
  • 0 likes
  • Other
    Web Player
  • 2433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify random behaviours in all my devices

Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...

  • Newbie
  • Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: When ...
  • Alfredo
  • Roadie
  • 1049 Views
  • 1 replies
  • 2 likes
  • Desktop
    iOS
    Mac
    Mobile
    Web Player
  • 1049 Views
  • 1 replies
  • 2 likes

All songs deleted from playlist

My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un-playable songs. No idea how this could have happen...

  • Visitor
  • My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un...
  • TheBrickSlayer
  • Roadie
  • 667 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Web Player
  • 667 Views
  • 1 replies
  • 0 likes

Wrong artist playlist

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...

  • Newbie
  • Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha   This is the original, and only have 1 album at 2004 This is link fr...
  • Tom
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sent a Facebook Message While I Was Away

So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even connected to my facebook account... Is there an ex...

  • Newbie
  • So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even...
  • FabianS_Bogota
  • Roadie
  • 735 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account possibly hacked. Any way to track the devices connected?

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...

  • Casual Listener
  • I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...
  • MonicaM_Bogota
  • Roadie
  • 1288 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 1288 Views
  • 1 replies
  • 0 likes

Does "Private Session" or "Offline Mode" affect Discover Weekly suggestions?

I've researched extensively and am getting contradictory information as to whether or not listening in a Private Session or in Offline Mode affects Discover Weekly. It looks like that around a year ago it did affect DW, but now it seems they may have...

  • Newbie
  • I've researched extensively and am getting contradictory information as to whether or not listening in a Private Session or in Offline Mode affects Discover Weekly. It looks like that around a y...
  • Bittencourt
  • Spotify Star
  • 25524 Views
  • 5 replies
  • 8 likes
  • Web Player
  • 25524 Views
  • 5 replies
  • 8 likes

Collection Full !!

Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums.Yes, I listen all of them and No, I don't want delete my albums to add some more albums.So... How can I d...

  • Newbie
  • Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums. Yes, I listen all of them and No, I don't want delet...
  • 649 Views
  • 0 replies
  • 0 likes
  • iOS
    Web Player
    Windows
  • 649 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can´t log in

Last time i logged in was i Oct. 2016. I logged in with FB and I haven't been able to log in since. I alvways get ''Inncorrect username and password'' no matter what I do. I am trying to log in on a windows desktop with chrome browser. If I try loggi...

  • Newbie
  • Last time i logged in was i Oct. 2016. I logged in with FB and I haven't been able to log in since. I alvways get ''Inncorrect username and password'' no matter what I do. I am trying to log in on a ...
  • Erika
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 549 Views
  • 1 replies
  • 0 likes

Account Payment Charge Issue!

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED this fixed ASAP!!!!!!!

  • Newbie
  • Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED ...
  • user-removed
  • Not applicable
  • 1184 Views
  • 3 replies
  • 1 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1184 Views
  • 3 replies
  • 1 likes

Something went wrong

Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PROBLEM. How to permanently resolve beforemail I close...

  • Newbie
  • Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PRO...
  • Ambivalence
  • Community Legend
  • 582 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 582 Views
  • 1 replies
  • 0 likes

Playlist disappeared but not showing up in deleted playlists

I noticed a few weeks ago that one of my main playlists disappeared from all my devices and cant be found anywhere.It doesn't show up when I look on spotifys playlist recovery webpage either. How can i get hold of this playlist again? has it disappea...

  • Newbie
  • I noticed a few weeks ago that one of my main playlists disappeared from all my devices and cant be found anywhere. It doesn't show up when I look on spotifys playlist recovery webpage either. ...
  • Bittencourt
  • Spotify Star
  • 1442 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Web Player
    Windows
  • 1442 Views
  • 1 replies
  • 0 likes

Solved!! Premium Cut Short

So I bought premium about 3-4 weeks ago and I know spotify is supposed to last me 3 months but it just got cut off today. I received an email saying that they "couldn't accept my payment" and told me I have to pay again.. Can someone please help me o...

  • Casual Listener
  • So I bought premium about 3-4 weeks ago and I know spotify is supposed to last me 3 months but it just got cut off today. I received an email saying that they "couldn't accept my payment" and told me...
  • kbrooksc
  • Community Legend
  • 1075 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 1075 Views
  • 3 replies
  • 0 likes

Hijacked account

Hi all, My Spotify account was hijacked by some ugly guy with an ugly name. Spotify customer service did a great job and after some mailing I got my account back. But now i cannot get rid of his picture and name in the web player and on my android de...

  • Casual Listener
  • Hi all,   My Spotify account was hijacked by some ugly guy with an ugly name. Spotify customer service did a great job and after some mailing I got my account back. But now i cannot get rid of...
  • timotheos
  • Casual Listener
  • 633 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 633 Views
  • 2 replies
  • 0 likes

Can't login to my account. Suddenly it created a new one?!

Hello, So I tried to login to my spotify account today, but I couldn't. I got error code 404, but I typed everything correct – my account is made through facebook. Then it started saying that my username or password was incorrect, which is not true.I...

  • Casual Listener
  • Hello,   So I tried to login to my spotify account today, but I couldn't. I got error code 404, but I typed everything correct – my account is made through facebook. Then it started saying tha...
  • user-removed
  • Not applicable
  • 628 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 628 Views
  • 3 replies
  • 0 likes