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Topics with Label: app issue

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56555 Views
  • 68 replies
  • 25 likes
  • 56555 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27979 Views
  • 5 replies
  • 0 likes
  • 27979 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App Resetting Every Night

PlanPremiumCountryIndia Device(Samsung Galaxy A50)Operating System(Android Pie) My Question or IssueSo I have recently started facing this problem after getting the premium subscription is that after downloading any songs the app automatically resets...

  • Regular
  •   Plan Premium Country India   Device (Samsung Galaxy A50) Operating System (Android Pie)   My Question or Issue So I have recently started facing this problem after gettin...
  • Catalyst69
  • Regular
  • 3334 Views
  • 8 replies
  • 0 likes
  • Android
    app issue
    problem
    Resetting
  • 3334 Views
  • 8 replies
  • 0 likes

Superuser Contribution I can't see the "EDIT PROFILE" button on my mobile app underneath my name.

Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...

  • Visitor
  • Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...
  • Ivan
  • Spotify Legend
  • 5652 Views
  • 1 replies
  • 1 likes
  • app issue
    Technical Error
  • 5652 Views
  • 1 replies
  • 1 likes

Solved!! Albums/Playlists Never Load on Android

PlanFamily Premium CountryIreland DeviceSamsung Galaxy S8 Operating SystemAndroid 9 Pie My Question or IssueSince Monday 19th August, Spotify on my phone has been unusable. The app loads the home page, and search results, and even the contents of art...

  • Casual Listener
  • Plan Family Premium   Country Ireland   Device Samsung Galaxy S8   Operating System Android 9 Pie   My Question or Issue Since Monday 19th August, Spotify on my phone...
  • Loxer
  • Community Legend
  • 3028 Views
  • 3 replies
  • 0 likes
  • Android
    app issue
    forever loading
    not loading
    won't play music
  • 3028 Views
  • 3 replies
  • 0 likes