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Topics with Label: application

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42967 Views
  • 66 replies
  • 25 likes
  • 42967 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878271 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878271 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Spotify Android App closes while playing on another device, needs to stay open

PlanPremiumCountryUKDevice(Nokia Operating System(Android 9, Pie) My Question or IssueHi everyone, I'm running the Spotify app with the same account on both my Android phone and Windows 10 PC, I also have a Fossil Hybrid watch. I like listening to mu...

  • Visitor
  • ...pp to not close?    I have already turned off battery optimisation for the mobile application. I hope this all makes sense, ask questions if not. Thanks in advance for any responses!
  • 337 Views
  • 0 replies
  • 0 likes
  • Android
    application
    Listening Devices
    Pie
    speaker
    watch
  • 337 Views
  • 0 replies
  • 0 likes

Android Smart TV App Constantly Freezes

My Question or IssueWhen trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays in the background but the screen is unresponsive and o...

  • Visitor
  • My Question or Issue When trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays i...
  • manukau
  • Regular
  • 3622 Views
  • 6 replies
  • 3 likes
  • Android
    application
    bug
    Freezing
    Sony
    TV
  • 3622 Views
  • 6 replies
  • 3 likes

Superuser Contribution Spotify Automatically Starts Playing

I wonder if anyone can help. I am using a OnePlus 5T with the latest Spotify software (8.4.46.575). The issue is fairly simple to explain but very annoying! Spotify will open, randomly, and start playing recent music. It doesn't always play the 'last...

  • Newbie
  • ...nd start playing recent music.   It doesn't always play the 'last song' that I listened to. Closing the application doesn't seem to address the issue either.    I've tried deleting t...
  • SergioDavid
  • Roadie
  • 716 Views
  • 1 replies
  • 0 likes
  • Android
    application
    autoplay
  • 716 Views
  • 1 replies
  • 0 likes

Extremely slow loading times on all aspects of application

Hey, my name is Adam and I currently use a Samsung Galaxy S5 for Spotify. This problem only started around about a week ago but when I opened up Spotify, it seemed to take ages to load everything - my playlists, the application itself, images, the br...

  • Newbie
  • ...y playlists, the application itself, images, the browse tab, you name it. I have tried experimenting with the functions of my phone by comparing between mobile data and WiFi connection but it seems b...
  • Punkygirl
  • Newbie
  • 80721 Views
  • 13 replies
  • 13 likes
  • Android 5.0.2
    application
    Buffering
    galaxy s5
    loading
    Mobile
    Playlists
    Samsung
    samsung galaxy s5
    slow
  • 80721 Views
  • 13 replies
  • 13 likes