Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: connected devices

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52065 Views
  • 67 replies
  • 25 likes
  • 52065 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882197 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882197 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27432 Views
  • 4 replies
  • 0 likes
  • 27432 Views
  • 4 replies
  • 0 likes

Switching Playback When Using App on Connected Device

PlanPremiumCountryUnited StatesDeviceGalaxy S21, Galaxy Tab S8Operating SystemAndroid 13 My Question or IssueOn Samsung Galaxy devices (my phone and tablet), your earbuds have the ability to switch back and forth between devices depending on what med...

  • Casual Listener
  • Plan Premium Country United States Device Galaxy S21, Galaxy Tab S8 Operating System Android 13   My Question or Issue On Samsung Galaxy devices (my phone and tablet), your earbuds hav...
  • 947 Views
  • 0 replies
  • 0 likes
  • bluetooth
    bug
    connected devices
    samsung galaxy
  • 947 Views
  • 0 replies
  • 0 likes

not connecting to Sonos - again... sigh...

Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the mess; I am switching to Deezer if problem is not s...

  • Casual Listener
  • Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the...
  • 417 Views
  • 0 replies
  • 0 likes
  • Android
    connected devices
  • 417 Views
  • 0 replies
  • 0 likes

Music spontaneously plays from phone

Hello! Recently when I've been listening to music on my desktop with my phone nearby, spotify will seemingly randomly switch to playing music from my phone instead of my desktop. How can I fix this problem?

  • Casual Listener
  • Hello!   Recently when I've been listening to music on my desktop with my phone nearby, spotify will seemingly randomly switch to playing music from my phone instead of my desktop. How can I f...
  • Joe
  • Community Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • audio bug
    connected devices
  • 743 Views
  • 1 replies
  • 0 likes