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Topics with Label: Connection bug

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42916 Views
  • 66 replies
  • 25 likes
  • 42916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878244 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878244 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Bluetooth In car audio controls frozen

PlanPremium Country UK DeviceGalaxy Note2Operating System(Android) My Question or Issue Hi, I was wondering if this is something that I alone have bee experiencing or if it is an underlying issue with the Android Spotify app. I have an aftermarket ra...

  • Newbie
  • Plan Premium   Country  UK   Device Galaxy Note2 Operating System (Android)   My Question or Issue   Hi, I was wondering if this is something that I alone have b...
  • 2018 Views
  • 0 replies
  • 1 likes
  • aftermarket radio
    bluetooth
    car radio
    Connection bug
    critical bug
    Dangerous Bug
    Important
    timeout
  • 2018 Views
  • 0 replies
  • 1 likes

"No internet connection available" bug won't allow me to use any option on spotify

I've had this bug for around 3 days and I'm still trying to fix it. I've tryed all the "Fixes" provided on the forum and none of them work. I've Uninstalled, clean un/reinstalled, I've soft restarted, you name it I've probably done it already. Nothin...

  • Newbie
  • I've had this bug for around 3 days and I'm still trying to fix it. I've tryed all the "Fixes" provided on the forum and none of them work. I've Uninstalled, clean un/reinstalled, I've soft restarted...
  • 452 Views
  • 0 replies
  • 0 likes
  • Connection bug
    Help
  • 452 Views
  • 0 replies
  • 0 likes