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Topics with Label: Connectivity

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42859 Views
  • 66 replies
  • 25 likes
  • 42859 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878214 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878214 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26427 Views
  • 4 replies
  • 0 likes
  • 26427 Views
  • 4 replies
  • 0 likes

Can't play this right now - multiple devices

Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the connections, resetting the Internet, but it's driving me crazy t...

  • Visitor
  • Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the c...
  • 318 Views
  • 0 replies
  • 1 likes
  • Connectivity
    devices
    Streaming Issue
  • 318 Views
  • 0 replies
  • 1 likes

Spotify Unable to Struggles to Connect to Network after the last update

PlanPremiumCountry AustraliaDeviceLG v30+ LG-H930DSOperating SystemAndroid 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is sturggling to connect to mobile network of Wi-Fi.Try to search for music mostly times o...

  • Casual Listener
  • ...20 songs left after 3 days of trying to download.   I have great connectivity on both 4G and WiFi (cable) networks.   I have restarted my phone, reinstalled the app and nothing helped. I...
  • atolo20
  • Casual Listener
  • 608 Views
  • 3 replies
  • 0 likes
  • Connectivity
    need help
    Spotify
  • 608 Views
  • 3 replies
  • 0 likes

"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

  • Newbie
  • I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...
  • Mabrooke
  • Regular
  • 12746 Views
  • 38 replies
  • 33 likes
  • Connectivity
  • 12746 Views
  • 38 replies
  • 33 likes

THESE CONNECTION ISSUES, ARE YOU SERIOUS???

I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far as replacing my Note4 with an S7 Edge and a brand n...

  • Visitor
  • I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far ...
  • Joe
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • Connectivity
    Login Errors
    Login problems android
    login time
  • 494 Views
  • 1 replies
  • 0 likes