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Topics with Label: crashes

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50858 Views
  • 66 replies
  • 25 likes
  • 50858 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881509 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881509 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27279 Views
  • 4 replies
  • 0 likes
  • 27279 Views
  • 4 replies
  • 0 likes

Superuser Contribution Pixel 3a XL - Problems since Android 11 update

PlanPremiumCountryMéxixo DevicePixel 3a XLOperating SystemAndroid 11 My Question or IssueI have problems since I updated my Pixel 3a XL to the Android 11 OS. When I am in my car listening to spotify through bluetooth, the streaming gets intermittent....

  • Visitor
  • ...ometimes, the app crashes and neets to be closed. Is there some fix to this issues? It is really annoying.  Thanks in advance.   Enrique Z.  
  • Mario
  • Spotify Legend
  • 942 Views
  • 1 replies
  • 1 likes
  • android 11
    crashes
    intermittent streaming
    Pixel 3a XL
  • 942 Views
  • 1 replies
  • 1 likes

App crashes on Android, album/single covers not showing completely

PlanPremiumCountryGermanyDeviceSony Xperia L2 H3311Operating SystemAndroid Version 7.1.1 My Question or IssueHello everyone! Unfortunately I have experienced problems with the Spotify app for like 3 months and none of the posts on Spotify Community h...

  • Visitor
  • ...f the cover is just plain black, something 1/3. You can see it in the picture.  This problem is definitely minor compared to the next one. The app crashes in nearly every instance. It crashes w...
  • 420 Views
  • 0 replies
  • 2 likes
  • Android
    crashes
  • 420 Views
  • 0 replies
  • 2 likes

Unable to scroll all the way down playlists

I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have tried restarting my phone and have cleared my cache but ...

  • Visitor
  • I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have t...
  • thegr8ang
  • Visitor
  • 970 Views
  • 1 replies
  • 1 likes
  • Android
    crashes
  • 970 Views
  • 1 replies
  • 1 likes

Spotify android app resets when closed

PlanPremiumCountry MexicoDeviceMotorola Moto G5 plusOperating SystemAndroid Nougat It happens that everytime I close the Spotify app it resets itself to recently installed status asking me to log in everytime, it erases my settings and my downloaded ...

  • Casual Listener
  •   Plan Premium Country  Mexico Device Motorola Moto G5 plus Operating System Android Nougat     It happens that everytime I close the Spotify app it resets itself to re...
  • Sanjikunz
  • Casual Listener
  • 830 Views
  • 2 replies
  • 0 likes
  • crashes
    resets
    Spotify
  • 830 Views
  • 2 replies
  • 0 likes

Solved!! [PSA] Samsung users please read!

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application i...

  • Community Legend
  • Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify...
  • Hannal7373
  • Newbie
  • 317748 Views
  • 89 replies
  • 35 likes
  • crashes
    Power Saver
    Samsung
  • 317748 Views
  • 89 replies
  • 35 likes

Black screen or 1 second open then crashes and shuts down

I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6.This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to uninstall and reinstall, sometimes I get past the login s...

  • Regular
  • ...lean reset. I've tried on both WiFi and my mobile network. I've tried logging in then quickly switching off my Internet but it still crashes. HELP, please! totally lost without it!!
  • Nuttynote
  • Music Fan
  • 3037 Views
  • 28 replies
  • 1 likes
  • Android
    crashes
  • 3037 Views
  • 28 replies
  • 1 likes

Opening Spotify crashes and restarts my HTC phone

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am a premium user and I never had any problems with Spotify (I loved ...

  • Newbie
  • It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App.   I am ...
  • christurbervill
  • Newbie
  • 2002 Views
  • 2 replies
  • 0 likes
  • crashes
    htc
  • 2002 Views
  • 2 replies
  • 0 likes

Offline Content - it's on SD card but Spotify does not recognize it

Hello, I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, reinstalled the app and then set the download quality to "Extre...

  • Newbie
  • ...ard. When I try to view 'Downloaded Only' files in the app, it routinely either crashes entirely or just does not show the music.  I've cleared the cache/uninstalled/reinstalled etc. three t...
  • woodandrew90
  • Roadie
  • 1405 Views
  • 3 replies
  • 1 likes
  • crashes
    downloads
    Offline Content
    sd card
  • 1405 Views
  • 3 replies
  • 1 likes

What I would post to them if someone would read this...maybe you guys can help

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the song from the lock screen for minutes after being ...

  • Newbie
  • I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the...
  • 378 Views
  • 0 replies
  • 0 likes
  • crashes
    Playlists refreshing error
    refresh
  • 378 Views
  • 0 replies
  • 0 likes

Phone Crashes when playing local files

Hello everybody, I've got a really annoying issue with playing local files on my Huawei Y300. The Spotify app does play the local files, but whenever I put my phone on stand-by (just a black screen), and turn it back on, the phone crashes. This does ...

  • Visitor
  • ...lack screen), and turn it back on, the phone crashes. This does NOT happen when I play "regular" Spotify tracks. I have had this issue for quite a long time, so any updates did not solve it. Neitherdid c...
  • 490 Views
  • 0 replies
  • 0 likes
  • Crash
    crashes
    crashing
    local files
    stand-by
  • 490 Views
  • 0 replies
  • 0 likes

App runs in the background but display closes - Samsung Galaxy Tab 10.1

Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connect from my phone I can still control the app on the ta...

  • Casual Listener
  • Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connec...
  • edelstahlspuele
  • Newbie
  • 1805 Views
  • 9 replies
  • 0 likes
  • crashes
    tablet
  • 1805 Views
  • 9 replies
  • 0 likes

Downloaded the update now I cant open the app

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

  • Visitor
  • I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.
  • Eefjewentelteef
  • Newbie
  • 1124 Views
  • 4 replies
  • 0 likes
  • cant open app
    Crash
    crashes
    Update
  • 1124 Views
  • 4 replies
  • 0 likes