Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Download bug

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • pawanbhai2
  • Newbie
  • 43627 Views
  • 67 replies
  • 25 likes
  • 43627 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878604 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878604 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26559 Views
  • 4 replies
  • 0 likes
  • 26559 Views
  • 4 replies
  • 0 likes

Solved!! "All filled up" but I don't have any downloads

PlanPremiumCountryThe NetherlandsDeviceMotorola G8 PlusOperating SystemAndroid 9 My Question or IssueI keep getting the notification "All filled up" saying there is no more room in my library. Just to be clear: I DO NOT have any downloads. I removed ...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device Motorola G8 Plus Operating System Android 9   My Question or Issue I keep getting the notification "All filled up" saying there is n...
  • RalfPhilipsen
  • Casual Listener
  • 570 Views
  • 3 replies
  • 0 likes
  • Download bug
  • 570 Views
  • 3 replies
  • 0 likes

Superuser Contribution Xiaomi, android one

PlanPremiumCountryCzech RepublicDeviceXiaomi Mi A3 LTEOperating SystemAndroid One My Question or IssueHi, I have bought myself a new phone (I used to have an also Xiaomi but it was Xiaomi Mi Max and different OS) and when I installed Spotify suddenly...

  • Casual Listener
  •   Plan Premium Country Czech Republic Device Xiaomi Mi A3 LTE Operating System Android One   My Question or Issue Hi, I have bought myself a new phone (I used to have an also Xia...
  • vans-ire
  • Visitor
  • 2469 Views
  • 5 replies
  • 0 likes
  • Download bug
    Download error
    Download mode doesn't work
    Download Playlists
    Xiaomi
  • 2469 Views
  • 5 replies
  • 0 likes

Superuser Contribution Downloads removed

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...

  • Visitor
  • Plan Premium Country India Device Samsung M30 Operating System Android 9   My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...
  • Petya
  • Community Legend
  • 1532 Views
  • 3 replies
  • 1 likes
  • Download bug
    Downloaded music disappears
    downloads
    downloads gone
  • 1532 Views
  • 3 replies
  • 1 likes

Superuser Contribution Download error

PlanFree/PremiumCountryPhilippinesDeviceVivo Y71Operating SystemFuntouchOS 8.1.0 My Question or Issue I always getting that error everytime i download music but as you can see on the picture that i attached i still have a lot of space on my storage a...

  • Casual Listener
  •   Plan Free/Premium Country Philippines Device Vivo Y71 Operating System FuntouchOS 8.1.0   My Question or Issue  I always getting that error everytime i download music but ...
  • SergioDavid
  • Roadie
  • 3317 Views
  • 1 replies
  • 0 likes
  • Download bug
    Download error
  • 3317 Views
  • 1 replies
  • 0 likes

Downloaded songs won't play after reinstalling Spotify

PlanPremiumCountry IsraelDeviceXiaomi Redmi Note 4XOperating SystemAndroid Nougat My Question or Issue I have an offline library of about 2000 songs, which take about 20 GB off my SD card, since most of the time I don't have access to the internet.My...

  • Casual Listener
  • Plan Premium Country  Israel Device Xiaomi Redmi Note 4X Operating System Android Nougat   My Question or Issue   I have an offline library of about 2000 songs, which take a...
  • alonhartman
  • Casual Listener
  • 1132 Views
  • 3 replies
  • 1 likes
  • Download bug
    Download Playlists
    Premium
    Reinstalling
  • 1132 Views
  • 3 replies
  • 1 likes

Spotify stops downloading after some songs

My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of 19 (%57) and doesn't go on to %58 or %100.

  • Regular
  • My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of ...
  • 850 Views
  • 0 replies
  • 0 likes
  • Download bug
    downloading
    Downloading playlist
  • 850 Views
  • 0 replies
  • 0 likes

Doesn't download playlists in Android

My downloads stop. This is the second phone model/make I am experiencing the same problem. Spotify starts downloading process, but doesn't proceed most of the time. Tried with different phones, both have enough storage, tried with different playlists...

  • Regular
  • My downloads stop. This is the second phone model/make I am experiencing the same problem. Spotify starts downloading process, but doesn't proceed most of the time. Tried with different phones, both ...
  • 346 Views
  • 0 replies
  • 0 likes
  • Android fix it
    Download bug
    Download Playlists
    Downloading playlist
  • 346 Views
  • 0 replies
  • 0 likes

Loss of Downloaded tracks when phone shuts down

I'm an android user on a Galaxy S5. I download my tracks to my SD card (roughly 2000 of them). Recently any time my phone shuts down or restarts, spotify undownloads every single one of my tracks. It gets really frustrating and stressful if I'm out/t...

  • Casual Listener
  • I'm an android user on a Galaxy S5. I download my tracks to my SD card (roughly 2000 of them). Recently any time my phone shuts down or restarts, spotify undownloads every single one of my tracks. &...
  • 383 Views
  • 0 replies
  • 0 likes
  • Download bug
    SD-card
  • 383 Views
  • 0 replies
  • 0 likes