Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: downloaded

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50796 Views
  • 66 replies
  • 25 likes
  • 50796 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881479 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881479 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27274 Views
  • 4 replies
  • 0 likes
  • 27274 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't play many downloaded songs

PlanPremiumCountryCanadaDevicePixel 6Operating SystemAndroid 14Spotify Version8.8.90.893 Half of the songs in my downloaded Liked songs don't play when tapped. The song bar disappears when they are tapped. But I can play those same songs from the Sea...

  • Music Fan
  • Plan Premium Country Canada Device Pixel 6 Operating System Android 14 Spotify Version 8.8.90.893   Half of the songs in my downloaded Liked songs don't play when tapped. The song b...
  • OscarDC
  • Moderator
  • 858 Views
  • 17 replies
  • 0 likes
  • Android
    downloaded
    Pixel 6
  • 858 Views
  • 17 replies
  • 0 likes

Superuser Contribution Song Downloaded icon not showing...

Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playlist. However, now this marker/icon is gone everywhere else than in the ...

  • Composer
  • Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my p...
  • AlejaR
  • Moderator
  • 5498 Views
  • 19 replies
  • 1 likes
  • album
    downloaded
    Icon
    marker
    songs
  • 5498 Views
  • 19 replies
  • 1 likes

Superuser Contribution Downloads buffering in offline mode - podcasts

Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...

  • Visitor
  • Hi.   Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered w...
  • AlejaR
  • Moderator
  • 3048 Views
  • 8 replies
  • 2 likes
  • Buffering
    downloaded
    downloads
    offline mode
  • 3048 Views
  • 8 replies
  • 2 likes

Superuser Contribution [Android] Sorting out downloaded still shows everything in folders

PlanPremiumCountryUSDeviceOnePlus7Operating SystemAndroid 11 My Question or IssueWith the "new" look of the library I can still in my folders see all playlists even though I clicked the "downloaded" sorting option.

  • Newbie
  • ...clicked the "downloaded" sorting option.  
  • CarlosE
  • Moderator
  • 485 Views
  • 2 replies
  • 0 likes
  • downloaded
    Playlists
    sorting
    Sorting Options
  • 485 Views
  • 2 replies
  • 0 likes

Is the "downloaded" song deleted from my hard disk if I "remove" it from my library?

PlanPremium CountryCanada DeviceMoto G5s Plus, running Spotify app Operating SystemOreo My Question or IssueMy library has a few songs. The library is downloaded, no other song or playlist is downloaded. If I remove a song from my library, is the dow...

  • Casual Listener
  • ...ibrary is downloaded, no other song or playlist is downloaded. If I remove a song from my library, is the downloaded data for that song deleted from my hard disk for that song?
  • 386 Views
  • 0 replies
  • 0 likes
  • Android
    disk
    downloaded
  • 386 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not really downloaded

PlanPremiumCountryThe NetherlandsDeviceMoto G5Operatingting SystemAndroid My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work. The songs have a green arrow and everything, but it just doesn't work without w...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Moto G5 Operatingting System Android   My Question or Issue  I have downloaded my music on a Sd card. But without wifi, it doesn't w...
  • Tiesvanschaik
  • Casual Listener
  • 1010 Views
  • 4 replies
  • 0 likes
  • downloaded
    not downloaded
    sd card
  • 1010 Views
  • 4 replies
  • 0 likes

Offline downloaded songs are suddenly not available

on my phone's storage Spotify's cache still takes 4,7 gb's of space which are all my songs. The problem is that they are not available for offline use. I've already cleared cache when this happened 1 day ago and just redownloaded them over night thin...

  • Newbie
  • on my phone's storage Spotify's cache still takes 4,7 gb's of space which are all my songs. The problem is that they are not available for offline use. I've already cleared cache when this happened 1...
  • 598 Views
  • 0 replies
  • 0 likes
  • downloaded
    Not Available
    Offline Access
  • 598 Views
  • 0 replies
  • 0 likes

Downloaded music appears not always to be downloded..? Also VERY slow to open playlist list??

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? If a song is not there, why is it marked as download...

  • Community Legend
  • music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? I...
  • 1353 Views
  • 0 replies
  • 0 likes
  • downloaded
    Offline listening
    slow
  • 1353 Views
  • 0 replies
  • 0 likes

Recover downloaded music on SD card

Hi,I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the spotify music on it, but after reinstalling spotify it wo...

  • Newbie
  • Hi, I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the s...
  • 806 Views
  • 0 replies
  • 0 likes
  • downloaded
    factory reset
    sd card
  • 806 Views
  • 0 replies
  • 0 likes

offline playlists

Since I downloaded the new updated app for Spotify, none of my playlists will remain synced offline. I have downloaded them all about 10 times each, but they don't play offline, and when I go back online again, there aren't downloaded, apparently. I ...

  • Newbie
  • Since I downloaded the new updated app for Spotify, none of my playlists will remain synced offline. I have downloaded them all about 10 times each, but they don't play offline, and when I go back o...
  • Joe
  • Community Legend
  • 923 Views
  • 3 replies
  • 0 likes
  • downloaded
    Playlists
    trouble
    Update
  • 923 Views
  • 3 replies
  • 0 likes