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Topics with Label: Galaxy S4

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42840 Views
  • 66 replies
  • 25 likes
  • 42840 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878198 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878198 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

Is Spotify corrupting my SD card?

Hello, In one week's time (total duration I've owned my Galaxy S4, SanDisk 64 microSD card and spotify), I've lost all data on my SD card after I've done large spotify downloads + phone restarts. With the way Spotify stores all of its data, does this...

  • Regular
  • Hello,   In one week's time (total duration I've owned my Galaxy S4, SanDisk 64 microSD card and spotify), I've lost all data on my SD card after I've done large spotify downloads + phone re...
  • 1266860027
  • Casual Listener
  • 5344 Views
  • 12 replies
  • 0 likes
  • Android
    Corruption
    Galaxy S4
    microSD
  • 5344 Views
  • 12 replies
  • 0 likes

Volume Adjuster Missing

I'm running the newest version of Spotify available on my Galaxy s4.A few updates ago, the volume adjuster inside spotify running the mobile app disappeared. It used to show up when a song started at the bottom of the screen. Has anyone else noticed ...

  • Casual Listener
  • I'm running the newest version of Spotify available on my Galaxy s4. A few updates ago, the volume adjuster inside spotify running the mobile app disappeared.  It used to show up when a song ...
  • user-removed
  • Not applicable
  • 465 Views
  • 1 replies
  • 0 likes
  • Android
    Galaxy S4
    volume
  • 465 Views
  • 1 replies
  • 0 likes

Android - Spotify not playing on headphones

Hello, I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on the app progress bar, but it doesn't play any sound. It does wor...

  • Casual Listener
  • Hello,   I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on th...
  • Daniel
  • Community Legend
  • 2274 Views
  • 3 replies
  • 0 likes
  • Android 4.4.2
    Galaxy S4
    headphones
    not playing
  • 2274 Views
  • 3 replies
  • 0 likes

Spotify Lock Screen - Samsung Galaxy s4

Hi - I have a Samsung Galaxy s4. I really like the Spotify lock screen. However, my phone's lock screen will only stay on for about 10 seconds. I'd like it to stay on continuously so I can continue to see the lock screen. But I don't know how to do t...

  • Newbie
  • Hi - I have a Samsung Galaxy s4.  I really like the Spotify lock screen.  However, my phone's lock screen will only stay on for about 10 seconds.  I'd like it to stay on continuously s...
  • Joe
  • Community Legend
  • 1579 Views
  • 1 replies
  • 0 likes
  • Galaxy S4
    lock screen
  • 1579 Views
  • 1 replies
  • 0 likes

New installation Galaxy4

Ive just got a new phone and installed my Premiun account on it. Everything works fine, but Im missing a few settings, that I cant remember how I made on the old phone.Heres what I wish for:1. Downloaded playlists appear on top, so I dont have to go ...

  • Newbie
  • Ive just got a new phone and installed my Premiun account on it. Everything works fine, but Im missing a few settings, that I cant remember how I made on the old phone. Heres what I wish for: 1...
  • Daniel
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Galaxy S4
    settings
  • 423 Views
  • 1 replies
  • 0 likes