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Topics with Label: Gear S2

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43255 Views
  • 66 replies
  • 25 likes
  • 43255 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878442 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878442 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26507 Views
  • 4 replies
  • 0 likes
  • 26507 Views
  • 4 replies
  • 0 likes

Spotify app is not on Galaxy Watch store...

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy 9, Gear S2)Operating System(Android Oreo) My Question or IssueThe Spotify App is not downloadable or even possible to be found via link. And do not link me to the supposedly fixed link BECAUSE IT I...

  • Newbie
  • Plan Premium Country United States Device (Samsung Galaxy 9, Gear S2) Operating System (Android Oreo)   My Question or Issue The Spotify App is not downloadable or even possible t...
  • 661 Views
  • 0 replies
  • 4 likes
  • Galaxy Watch
    Gear S2
  • 661 Views
  • 0 replies
  • 4 likes

Dumbed down "Saftey mode" always on when connected to my smart watch

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemLatest updatesMy Question or Issue Ever since the latest update introducing Safey Mode on Bluetooth connect, I'm stuck in Saftey mode when my Samsung Gear S2 is nearby. Which is.... Always...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Latest updates My Question or Issue   Ever since the latest update introducing Safey Mode on Bluetooth connect...
  • Gamedan
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • Gear S2
    Saftey mode
  • 422 Views
  • 2 replies
  • 0 likes