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Topics with Label: iphone

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42985 Views
  • 66 replies
  • 25 likes
  • 42985 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878278 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878278 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26450 Views
  • 4 replies
  • 0 likes
  • 26450 Views
  • 4 replies
  • 0 likes

Random pause, play and next song

Plan: PremiumCountry: Netherlands Device(iPhone SE, Samsung Galaxy S8)Operating System(iOS 12.4.1, Android 9) My Question or IssueHi all, since a week or two I'm experiencing weird issues on my iPhone and my Android phone. I think it has something to...

  • Casual Listener
  •   Plan: Premium Country: Netherlands   Device (iPhone SE, Samsung Galaxy S8) Operating System (iOS 12.4.1, Android 9)   My Question or Issue Hi all, since a week or two I...
  • Paul_dH
  • Casual Listener
  • 1664 Views
  • 4 replies
  • 0 likes
  • Android
    iphone
  • 1664 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify opening on android when used on another device

PlanPremiumCountryUKDeviceXperia A1 & iPhone 6sOperating SystemiOS 12, Android 8/Oreo My Question or IssueWhenever my boyfriend uses our account on his phone, Spotify will launch in my notification bar whether I am using my phone or not. I could be w...

  • Casual Listener
  • Plan Premium Country UK Device Xperia A1 & iPhone 6s Operating System iOS 12, Android 8/Oreo   My Question or Issue Whenever my boyfriend uses our account on his phone, Spotify w...
  • Guido
  • Spotify Legend
  • 548 Views
  • 3 replies
  • 0 likes
  • Android
    iphone
    Premium
  • 548 Views
  • 3 replies
  • 0 likes

Ruined Song/Album Organisation

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...

  • Gig Goer
  • Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my ...
  • 382 Views
  • 0 replies
  • 1 likes
  • Android
    Indexing
    iphone
    music
    Organisation
    PC
  • 382 Views
  • 0 replies
  • 1 likes

Weird Audio 'Blips' When Playing Spotify On Chromecast

Hi there, When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs through my phone's speakers, through a speaker system via an ...

  • Regular
  • ...ould be an issue with Spotify's connection to Chromecast, or if it'd be an issue with the Chromecast, or a network issue. I tried using my wife's iPhone to cast the music and the issue persisted (e...
  • xinux
  • Casual Listener
  • 5597 Views
  • 13 replies
  • 4 likes
  • Android
    iphone
  • 5597 Views
  • 13 replies
  • 4 likes

Remove Devices

Helle everybody! I recently made the change from iPhone to an android phone and installed spotify (premium account). But since I made the change, everytime I play a song on my phone it stops playing after a few seconds and asks me to play through one...

  • Newbie
  • Helle everybody!   I recently made the change from iPhone to an android phone and installed spotify (premium account). But since I made the change, everytime I play a song on my phone it s...
  • 439 Views
  • 0 replies
  • 0 likes
  • Android
    devices
    iphone
  • 439 Views
  • 0 replies
  • 0 likes